Transform Employees
into Gladiators with
Employee Experience
and Technology

Employee experience affects engagement,
recruitment, retention, and the bottom line.
WHY?
People (humans) always remember how you make
them feel.

WHAT IS A
GLADIATOR?

QUESTION When you hear the word “gladiator” what are the
images and or qualities come to mind?

ANSWER
 Gladiators are energized, engaged, and committed.
 Gladiators are all in and give 100%.
 Gladiators arrive ready to take on the small and
large battles / challenges of the day.

FROM
EMPLOYEES TO
GLADIATORS
 Accept that employees are human beings
with actual feelings, dreams and desires.
 Use employee experience to address pain
points and delight our employees thereby
fostering a positive feeling / connection to
the organization.

EMPLOYEE
EXPERIENCE
(EX)

What is Employee Experience?
POLL

ANSWER
EX is all the touchpoints / interactions an employee
has with an organization and the feelings that these
interactions elicit.
Ideally EX starts before the individual applies for a job
and continues well past their last day.

Employee experience and culture are one and the
same.
POLL

ANSWER
Organizational culture is the set of values, behaviours,
and tools that provide structure.
EX is what happens at the intersection of individual
personality and org culture.
HRZone

EX AND CX
AS SIMILAR,
NOT IDENTICAL
 Organizations have internal and external
customers.

KEY
TAKEAWAYS
FROM CX
 Experience Journey Mapping
 Personas
 Minimize Pain Points
 Seek to Delight

EMPLOYEE
PERSONAS APPLICANT
CANDIDATE
NEW HIRE
EMPLOYEE
ALUMNI

TECHNOLOGY

ROLE OF
TECHNOLOGY
Technology can be a tool to facilitate the
implementation of employee experience
initiatives.
 Communication
 Connection & Collaboration
 Data Management
 Optimization of EX
 Delivery of Consistent Experiences
 Listening / Gathering Information

CASE
STUDY
A Fictional Company
An Environmental Challenge
Use of Personas and EX

COOL
CANADIAN
COMPANY

COMPANY
PROFILE
 CCC is a privately owned, Canadian
company doing meaningful work in the
healthcare software space.
 50 employees and growing rapidly.
 Prides itself on the EX designed for
applicants, candidates, new hires,
employees and alumni.
 They’ve seen the value of intentional EX and
their employees are energized, engaged,
and committed.
 CCC occupies a beautifully designed office in
downtown Toronto.

PEOPLE  CCC prides itself on bringing together great
people to do impactful work and provides
them with ample opportunities to connect
with each other at company events.
 CCC has open-door policy with HR and all
management.

EMPLOYER
BRAND
 CCC has it made from a recruitment
perspective with a strong and positive
employer brand.
 CCC’s employees, the impact of CCC’s
products, and EX initiatives are key
attributes that differentiate CCC from other
companies.

AN
UNPREDICTED
CHALLENGE
 CCC had been monitoring the COVID-19
situation as it unfolded.
 In mid-March CCC immediately transitioned
their employees to remote work until further
notice.
 Fortunately, employees were already
equipped with a laptop, corporate phones,
internet and a VPN connection.
 Unfortunately, the benefits of working
together at the office disappeared
overnight.
 CCC’s HR team was tasked to identify and
prioritize challenges and suggest possible
solutions to ensure EX was not
compromised.

CHALLENGE
How can CCC virtualize its
recruitment process without
loosing its top-notch candidate
experience?
How can CCC continue to give
candidates insight into the
qualities that make CCC an
employer of choice?
DESIRED EXPERIENCE
For candidates to have a
consistent and strong sense of
CCC, its people, its culture, its
products and how the
candidate themselves would fit
in at CCC.
POSSIBLE SOLUTIONS
Virtual interviews with CCC
Champions.
A Life at CCC website with
company culture insights,
employee and executive
profiles / interviews, info on
company offerings and recent
CCC happenings.
PERSONA: CANDIDATE

CHALLENGE
As new hires will no longer be
arriving to the office on Day 1.
How can we deliver an
onboarding experience that
alleviates the anxiety of starting
a new job, minimizes
paperwork, and celebrates
their joining CCC?
DESIRED EXPERIENCE
For new hires to experience an
enjoyable, simple, hassle-free
onboarding experience that
makes them feel welcomed
and taken care of.
POSSIBLE SOLUTIONS
Introduce an onboarding
platform.
Digitize all paperwork (fillable
and signable electronically).
Identify points in the pre-start
period to celebrate,
communicate and delight.
PERSONA: NEW HIRE

CHALLENGE
How can CCC continue to offer
the celebration and connection
opportunities that employees
have always enjoyed in the new
remote work setting?
DESIRED EXPERIENCE
For employees to continue to
connect and deepen their
relationships.
For employees to feel
appreciated and recognized.
POSSIBLE SOLUTION
Virtualize acknowledgement of
employee celebrations and
milestones.
Plan a variety of virtual events
(team / company / 1:1) to cater
to employee interests.
Send out surprise deliveries.
PERSONA: EMPLOYEE

LET’S
CONNECT