Mike Theaker, Global Leader, HR Effectiveness, Mercer A holistic discussion on: how to determine and capture return on HR technology investment; the associated struggles and victories; and examples of valid approaches.

1. Softworld HR and Payroll Solutions
London Olympia, October 13 2009
Ensuring maximum return on HR
technology investment
Mike Theaker, London
mike.theaker@mercer.com
www.mercer.com

2. Session framework
APPROACH
Clearly define objectives and benefits
Determine what is
Consider impact on the overall HR model
needed
Build a comprehensive business case
Define system requirements
Choose the right Determine system delivery preference
technology
Conduct a structured evaluation
Secure adequate resources
Implement Understand integration challenges
successfully
Manage the change process
ROI
Mercer 1

3. Clearly define objectives and benefits
Determine what is
Consider impact on the overall HR model
needed
Build a comprehensive business case
Define system requirements
A holistic view - Mercer’s HR Business Design model Choose the right
technology
Determine system delivery preference
Conduct a structured evaluation
Secure adequate resources
Implement
Understand integration challenges
successfully
Manage the change process
Business and environmental context HR operating model
Sourcing
Human HR function HR programs What activities will we do
ourselves / have others do?
Capital strategy
What programs and
strategy
What initiatives does HR need
How will we objectives to develop to achieve Infrastructure
secure, must be met the HR strategy? What capabilities are
manage and and within needed to ’fulfill HR’s
HR value Recruitment strategy?
Business motivate a what period of proposition
strategy workforce time – to Process Technology
Training
that can support the HC Talent Organization
execute the strategy and Compensation & Benefits
business deliver the Governance
strategy? required Performance Management How will we lead the
business function and manage related
performance? Etc, etc, etc … investments?
Performance monitoring and renewal
To meet today’s challenges HR functions are transforming HR operations through significant
strategy, program, sourcing, infrastructure and governance changes.
Mercer 2

4. Clearly define objectives and benefits
Determine what is
Consider impact on the overall HR model
needed
Build a comprehensive business case
Why companies invest in HR technology
Define system requirements
Choose the right
Determine system delivery preference
technology
Conduct a structured evaluation
Secure adequate resources
Implement
Understand integration challenges
successfully
Manage the change process
Reduce costs Streamline processes and shorten life cycle times
Deploy resources better Reduce transaction costs through greater speed and
Enable lower ratio of HR staff to employees accuracy
Achieve ROI within short timeframes Drive efficiency and effectiveness through technology
Cost and efficiency Productivity
Strategy Branding
Spend less time on transactional activities Create or increase brand awareness outside the
Allow HR to play an enhanced role as strategic partner organisation to improve recruiting
Enable organizations to deploy resources to high- Increase brand awareness within the organisation
value HR services Reinforce key messages and increase employee
Provide access to business intelligence information satisfaction and engagement
Mercer 3

5. www.mercer.com