Survey: Maximizing the ROI of Network Management Solutions

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Results of a survey exploring whether current network management or monitoring solutions offer enough value to justify the price tag.

Technologie Business

Maximizing the ROI of Network
Management Solutions
Conducted by IDG™ Research Services
June 2013
© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

Study Overview
» Do current network management and monitoring
solutions offer enough value?
» What is inhibiting organizations from maximizing
ROI?
» What is the savings required to consider switching
solution providers?
» What’s holding organizations back from switching?
© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
2

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Demographics
3
21%
16%
20%
16%
25%
2%
Company Size
(# of employees)
50,000 or more
20,000-49,999
10,000-19,999
5,000 - 9,999
1,000-4,999
500-999
104 IT practitioners, managers and directors in the U.S. and Canada from public- and private-sector
small, mid-size and enterprise companies participated in a June 2013 online survey

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Network Management & Monitoring Vendors
4
Q: What vendor(s) do you currently use for your organization’s network management or monitoring solution? (Please select all that apply.)
Base: 104 qualified respondents
Other (verbatim)
BMC® Open Source
Cacti® Open NMS™
Confi® OpNet®
EMC® (2) OpUtils®
Entarasys® Netsight™ Outsourcer®
Icinga® Paessler® (4)
InterMapper® (3) Plixer®
WhatsUp Gold® Quest® Foglight™
ManageEngine® (2) Science Logic®
McAfee® SevOne®
Microsoft® StatSeeker® (3)
MRG® Uptime® (2)
Nagios® (4) Zabbix®
NetScout® (4) Zenoss® (4)
Network Instruments

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
ROI Results for Users of Big Four
5
Percent
Agree
Percent
Disagree
66%
55%
36%
19%
27%
37%
Q: Please indicate your agreement level with the following statements.
Base: 44 qualified respondents
Big 4: Cisco, HP, IBM, CA
Our organization’s current network management or monitoring solution includes capabilities
and/or features that we do not need or utilize
Our organization would be willing to give up functions or capabilities of our current network
management or monitoring solution that we do not use to reduce total cost of ownership
The results or the return on investment my organization gets from our current network
management or monitoring solution is not enough to justify the total cost of ownership

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Inhibitors to Maximizing ROI
6
Q: What do you feel are the biggest inhibitors of getting the maximum ROI out of your organization’s current network management or
monitoring solution? (Please select all that apply.)
Base: 44 qualified respondents

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Savings Required to Switch
7
Q: What is the minimum amount of savings you would need to experience on your annual network maintenance contract in order to consider
switching to a different network management or monitoring solution provider?
Base: 44 qualified respondents

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Biggest Inhibitors to Change
8
Q: What are your organization’s biggest barriers to switching to a different network management or monitoring solution provider?
(Please select all that apply.)
Base: 44

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
About IDG
9
IDG Research Services specializes in marketing and media-related research for
technology marketers. As a division of International Data Group (IDG), the world's
leading technology media, research, and event company, IDG Research Services brings
the resources and experience of a large, global company to its clients in the form of a
small, customer-focused business. For more information please visit our website.
Janet King
GM/Vice President
Office: 207-847-9377
Fax: 207-847-9373
Email: janet_king@idgresearch.com
® ®

© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
About SolarWinds
The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of
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