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IT PRO SURVEY: NORTH AMERICA
BET YOU DIDN’T KNOW… LITTLE-KNOWN IT FACTS IN
CELEBRATION OF IT PRO DAY
CONDUCTED BY C WHITE CONSULTING
JULY 2017
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
STUDY OVERVIEW: AREAS OF DISCUSSION
• What data helps demonstrate just why we should all appreciate our IT professionals and celebrate
them not only on IT Pro Day but all year long?
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
STUDY OVERVIEW: RESPONDENT DEMOGRAPHICS
7%
8%
9%
10%
9%
13%
44%
Company Size
(number of employees)
50-99 FTEs
100-249 FTEs
250-499 FTEs
500-999 FTEs
1000-1499 FTEs
1500-4999 FTEs
5000+ FTEs 51%
26%
9%
5%
9%
IT Pro’s Role
Practitioner
Manager
Director
IT Consultant
Other IT-related
35%
63%
2%
Public/Private Sector Split
Public Sector
Private Sector
It's Complicated
161 IT practitioners, managers and directors in the U.S. and Canada from public- and private-sector small,
mid-size and enterprise companies participated in a July 2017 online survey
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
IT pros surveyed go above and beyond when it comes to serving their companies, spending 9% of their time fixing office equipment that is NOT
related to IT, 18% of their time educating business leaders & end users about IT/technology, and 65% of their time focusing on their core IT pro
role/responsibilities (managing IT & IT-related services).
9%
18%
65%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Installing/servicing/fixing NON-IT related office equipment (such as
break room/office appliances, office furniture, televisions, HVAC
systems, paper shredders, smoke alarms, clocks, light bulbs, etc.)
Educating business leaders & end users about IT/technology
Managing IT and IT-related services (tasks central to your IT pro job
description)
Other activities not included above
Where Do IT Pros Spend Their Time?
Within any given month, what percentage of your time
(on average) is spent in each of the following areas?
[text boxes – enter number so that all 4 areas equal 100]
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
Nearly all IT pros surveyed agree that a percentage of end users who try to resolve their own IT-related problems before calling IT ultimately make
things worse. One-fourth of IT pros say that more than half the time, end users who try to resolve their own IT-related problems before calling IT
ultimately make things worse. One-third of IT pros say that between 20-49% of the time, end users who try to resolve their own IT-related problems
(instead of calling IT first) tend to make things worse. And nearly another one-third of IT pros say those same end users make things worse less than
20% of the time.
2%
11%
20%
21%9%
4%
15%
3%
1% 4%
2%
9%
0%
1-9%
10-19%
20-29%
30-39%
40-49%
50-59%
60-69%
70-79%
80-89%
90% or more
Not sure
How Often Do End Users Who Try To Resolve Their Own IT-related Problems Ultimately Make Things Worse?
How often (on average) do end users who try to resolve
their own IT-related problems ultimately make things
worse? [choose one]
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
Nearly half of all IT pros surveyed indicate that senior executives/chief officers (regardless of area) are one of their top 3 personnel who create the most
IT/technology issues that require an IT pro to resolve, with 12% listing senior execs/chief officers as their top-ranked (#1) personnel in that area. By weighted
rank, senior execs/chief officers are also the top-ranked personnel, followed by #2 finance/accounting/procurement and #3 sales/business development
personnel.
Which of the following personnel create the most IT/technology issues
that require an IT pro to resolve? [choose only 3 in prioritized order]
37%
42%
25%
43%
39%
22%
7%
11%
47%
25%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Interns/junior-level staff (regardless of department/area)
Information Technology (IT)
Human Resources (HR)
Finance/Accounting/Procurement
Sales/Business Development
Marketing (Corporate & Product)
Communications & Public Relations (PR)
Legal
Senior executives/chief officers (regardless of area)
Other
Which Personnel Create the Most IT Issues that Require an IT Pro to Resolve?
#1 by weighted rank
#2 by weighted rank
#3 by weighted rank
#5 by weighted rank
#6 by weighted rank
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
In any given week, nearly one-third of IT pros surveyed spend more time communicating with their IT monitoring systems than their loved ones, as
30% say they receive even more texts from their IT monitoring systems (for example, system alerts) each week than they do from their
friends/family/loved ones.
70%
30%
My friends/family/loved ones
My IT monitoring system (ie
system alerts)
From Whom Do IT Pros Receive More Text/SMS/MMS Messages?
During a typical week, from whom do you receive more
text/SMS/MMS messages? [choose one]
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
89% of IT pros surveyed indicate that a security breach is one of the top 3 IT/technology-related issues/trends that concern them the most, with 65%
ranking a security breach as their #1 concern. By weighted rank, a security breach also ranks as IT pros’ #1 concern, followed by #2 IT budget/personnel
cuts and #3 end users who try to resolve their own IT-related problems ultimately making IT issues worse. Only 10% of IT pros are concerned with end
users’ increasing knowledge of IT making their jobs obsolete, and even less IT pros fear that AI/bots/virtual assistants could replace them.
89%
9%
10%
23%
49%
73%
28%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
A security breach
Artificial intelligence (AI), bots &/or virtual assistants replacing elements
of my job
End users' increasing knowledge of IT making my job obsolete
My organization becoming obsolete
End users who try to resolve their own IT-related problems ultimately
making IT issues worse
IT budget/personnel cuts
The cloud
Other
Which IT/Technology-related Issues/Trends Concern IT Pros the Most?
Which of the following IT/technology-related issues/trends concern you
the most? [choose only 3 in prioritized order]
#1 by weighted rank
#2 by weighted rank
#3 by weighted rank
#4 by weighted rank
#5 by weighted rank
#6 by weighted rank
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
91% of IT pros surveyed work overtime hours (defined as any hours worked outside of a typical 8-hour week day such as after-hours on week days
and/or any time worked on weekends). And 57% do so with no compensation for working overtime. Over half of IT pros work at least 10 overtime
hours per month, and 1 in 5 IT pros work 20 or more overtime hours per month. Of the 44% who do receive compensation for working overtime, the
majority receive something other than monetary compensation (such as comp time).
9%
18%
20%
21%
11%
11%
2%
7%
How Many Overtime Hours are Worked by IT
Pros Each Month?
0 (no overtime hours)
1-4 overtime hours
5-9 overtime hours
10-14 overtime hours
15-19 overtime hours
20-24 overtime hours
25-29 overtime hours
30+ overtime hours
NOTE: For the purposes of this question, “overtime” is defined as any
hours worked outside of a typical 8-hour week day (ie after-hours on
week days &/or any time worked on weekends would be considered
“overtime” hours). Within any given month, how many overtime hours
(on average) do you work? [please choose only one]
17%
27%
57%
Compensation for Overtime Hours
Yes, MONETARY compensation
Yes, something OTHER THAN MONETARY compensation (ie comp time)
No, NO COMPENSATION (monetary or otherwise) for working overtime
NOTE: For the purposes of this question, “overtime” is defined as any
hours worked outside of a typical 8-hour week day (ie after-hours on
week days &/or any time worked on weekends would be considered
“overtime” hours). Are you compensated for working overtime?
[please choose only one]
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
83% of IT pros surveyed prefer to use Windows while nearly half prefer to use Android, and just over one-third prefer to use iOS. Over half of IT pros
prefer to use LinkedIn and nearly half prefer to use Facebook over all other social media. Almost one-third prefer to use Twitter while slightly more
than one-tenth prefer not to use any social media at all.
35%
22%
47%
83%
35%
4%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
iOS
Mac OS X
Android
Windows
Linux/Ubuntu
Fire OS
Other
Which Operating System(s) Do IT Pros Prefer
to Use?
Looking across all major device types (mobile/cell phones, tablets and
laptops/desktops), which operating system(s) do you prefer to use?
[choose all that apply]
Which of the following social media to you prefer to use? [choose
all that apply]
29%
9%
45%
3%
57%
12%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Twitter
Instagram
Facebook
Snapchat
LinkedIn
Prefer Not to Use
Other
Which Social Media Do IT Pros Prefer to Use?
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
LITTLE-KNOWN IT PRO FACTS
94% of IT pros surveyed enjoy (“like” and “love”, combined) being an IT pro. Over half of all IT pros love what they do. And not a single IT pro hates their
job.
54%40%
6%
1% 0%
I love being an IT pro
I like being an IT pro
I neither like nor dislike
being an IT pro
I dislike being an IT pro
I hate being an IT pro
How Do IT Pros Feel about Being IT Pros?
Which of the following best describes your feelings about
being an IT pro? [choose one]

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SolarWinds IT Pro Day 2017 Survey: Bet You Didn’t Know – Little-Known Facts About the IT Pro – North America

  • 1. IT PRO SURVEY: NORTH AMERICA BET YOU DIDN’T KNOW… LITTLE-KNOWN IT FACTS IN CELEBRATION OF IT PRO DAY CONDUCTED BY C WHITE CONSULTING JULY 2017
  • 2. © 2017 SolarWinds Worldwide, LLC. All rights reserved. STUDY OVERVIEW: AREAS OF DISCUSSION • What data helps demonstrate just why we should all appreciate our IT professionals and celebrate them not only on IT Pro Day but all year long?
  • 3. © 2017 SolarWinds Worldwide, LLC. All rights reserved. STUDY OVERVIEW: RESPONDENT DEMOGRAPHICS 7% 8% 9% 10% 9% 13% 44% Company Size (number of employees) 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs 51% 26% 9% 5% 9% IT Pro’s Role Practitioner Manager Director IT Consultant Other IT-related 35% 63% 2% Public/Private Sector Split Public Sector Private Sector It's Complicated 161 IT practitioners, managers and directors in the U.S. and Canada from public- and private-sector small, mid-size and enterprise companies participated in a July 2017 online survey
  • 4. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS IT pros surveyed go above and beyond when it comes to serving their companies, spending 9% of their time fixing office equipment that is NOT related to IT, 18% of their time educating business leaders & end users about IT/technology, and 65% of their time focusing on their core IT pro role/responsibilities (managing IT & IT-related services). 9% 18% 65% 9% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Installing/servicing/fixing NON-IT related office equipment (such as break room/office appliances, office furniture, televisions, HVAC systems, paper shredders, smoke alarms, clocks, light bulbs, etc.) Educating business leaders & end users about IT/technology Managing IT and IT-related services (tasks central to your IT pro job description) Other activities not included above Where Do IT Pros Spend Their Time? Within any given month, what percentage of your time (on average) is spent in each of the following areas? [text boxes – enter number so that all 4 areas equal 100]
  • 5. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS Nearly all IT pros surveyed agree that a percentage of end users who try to resolve their own IT-related problems before calling IT ultimately make things worse. One-fourth of IT pros say that more than half the time, end users who try to resolve their own IT-related problems before calling IT ultimately make things worse. One-third of IT pros say that between 20-49% of the time, end users who try to resolve their own IT-related problems (instead of calling IT first) tend to make things worse. And nearly another one-third of IT pros say those same end users make things worse less than 20% of the time. 2% 11% 20% 21%9% 4% 15% 3% 1% 4% 2% 9% 0% 1-9% 10-19% 20-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-89% 90% or more Not sure How Often Do End Users Who Try To Resolve Their Own IT-related Problems Ultimately Make Things Worse? How often (on average) do end users who try to resolve their own IT-related problems ultimately make things worse? [choose one]
  • 6. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS Nearly half of all IT pros surveyed indicate that senior executives/chief officers (regardless of area) are one of their top 3 personnel who create the most IT/technology issues that require an IT pro to resolve, with 12% listing senior execs/chief officers as their top-ranked (#1) personnel in that area. By weighted rank, senior execs/chief officers are also the top-ranked personnel, followed by #2 finance/accounting/procurement and #3 sales/business development personnel. Which of the following personnel create the most IT/technology issues that require an IT pro to resolve? [choose only 3 in prioritized order] 37% 42% 25% 43% 39% 22% 7% 11% 47% 25% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Interns/junior-level staff (regardless of department/area) Information Technology (IT) Human Resources (HR) Finance/Accounting/Procurement Sales/Business Development Marketing (Corporate & Product) Communications & Public Relations (PR) Legal Senior executives/chief officers (regardless of area) Other Which Personnel Create the Most IT Issues that Require an IT Pro to Resolve? #1 by weighted rank #2 by weighted rank #3 by weighted rank #5 by weighted rank #6 by weighted rank
  • 7. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS In any given week, nearly one-third of IT pros surveyed spend more time communicating with their IT monitoring systems than their loved ones, as 30% say they receive even more texts from their IT monitoring systems (for example, system alerts) each week than they do from their friends/family/loved ones. 70% 30% My friends/family/loved ones My IT monitoring system (ie system alerts) From Whom Do IT Pros Receive More Text/SMS/MMS Messages? During a typical week, from whom do you receive more text/SMS/MMS messages? [choose one]
  • 8. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS 89% of IT pros surveyed indicate that a security breach is one of the top 3 IT/technology-related issues/trends that concern them the most, with 65% ranking a security breach as their #1 concern. By weighted rank, a security breach also ranks as IT pros’ #1 concern, followed by #2 IT budget/personnel cuts and #3 end users who try to resolve their own IT-related problems ultimately making IT issues worse. Only 10% of IT pros are concerned with end users’ increasing knowledge of IT making their jobs obsolete, and even less IT pros fear that AI/bots/virtual assistants could replace them. 89% 9% 10% 23% 49% 73% 28% 16% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% A security breach Artificial intelligence (AI), bots &/or virtual assistants replacing elements of my job End users' increasing knowledge of IT making my job obsolete My organization becoming obsolete End users who try to resolve their own IT-related problems ultimately making IT issues worse IT budget/personnel cuts The cloud Other Which IT/Technology-related Issues/Trends Concern IT Pros the Most? Which of the following IT/technology-related issues/trends concern you the most? [choose only 3 in prioritized order] #1 by weighted rank #2 by weighted rank #3 by weighted rank #4 by weighted rank #5 by weighted rank #6 by weighted rank
  • 9. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS 91% of IT pros surveyed work overtime hours (defined as any hours worked outside of a typical 8-hour week day such as after-hours on week days and/or any time worked on weekends). And 57% do so with no compensation for working overtime. Over half of IT pros work at least 10 overtime hours per month, and 1 in 5 IT pros work 20 or more overtime hours per month. Of the 44% who do receive compensation for working overtime, the majority receive something other than monetary compensation (such as comp time). 9% 18% 20% 21% 11% 11% 2% 7% How Many Overtime Hours are Worked by IT Pros Each Month? 0 (no overtime hours) 1-4 overtime hours 5-9 overtime hours 10-14 overtime hours 15-19 overtime hours 20-24 overtime hours 25-29 overtime hours 30+ overtime hours NOTE: For the purposes of this question, “overtime” is defined as any hours worked outside of a typical 8-hour week day (ie after-hours on week days &/or any time worked on weekends would be considered “overtime” hours). Within any given month, how many overtime hours (on average) do you work? [please choose only one] 17% 27% 57% Compensation for Overtime Hours Yes, MONETARY compensation Yes, something OTHER THAN MONETARY compensation (ie comp time) No, NO COMPENSATION (monetary or otherwise) for working overtime NOTE: For the purposes of this question, “overtime” is defined as any hours worked outside of a typical 8-hour week day (ie after-hours on week days &/or any time worked on weekends would be considered “overtime” hours). Are you compensated for working overtime? [please choose only one]
  • 10. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS 83% of IT pros surveyed prefer to use Windows while nearly half prefer to use Android, and just over one-third prefer to use iOS. Over half of IT pros prefer to use LinkedIn and nearly half prefer to use Facebook over all other social media. Almost one-third prefer to use Twitter while slightly more than one-tenth prefer not to use any social media at all. 35% 22% 47% 83% 35% 4% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% iOS Mac OS X Android Windows Linux/Ubuntu Fire OS Other Which Operating System(s) Do IT Pros Prefer to Use? Looking across all major device types (mobile/cell phones, tablets and laptops/desktops), which operating system(s) do you prefer to use? [choose all that apply] Which of the following social media to you prefer to use? [choose all that apply] 29% 9% 45% 3% 57% 12% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Twitter Instagram Facebook Snapchat LinkedIn Prefer Not to Use Other Which Social Media Do IT Pros Prefer to Use?
  • 11. © 2017 SolarWinds Worldwide, LLC. All rights reserved. LITTLE-KNOWN IT PRO FACTS 94% of IT pros surveyed enjoy (“like” and “love”, combined) being an IT pro. Over half of all IT pros love what they do. And not a single IT pro hates their job. 54%40% 6% 1% 0% I love being an IT pro I like being an IT pro I neither like nor dislike being an IT pro I dislike being an IT pro I hate being an IT pro How Do IT Pros Feel about Being IT Pros? Which of the following best describes your feelings about being an IT pro? [choose one]