Exploring the system of continuous improvement and its merits which strengthen student experience, influence operational excellence and provides greater engagement.

1. LEAN AND CONTINUOUS
IMPROVEMENT IN THE
ACADEMIC ARENA
David Grindel
d a v i d . g r i n d e l @ s o l e n t . a c . u k

2. What is CI
or Whatever you Call It?
• … the seeking of improvements in processes and products,
with the objective of increasing quality and reducing waste.
• … an ongoing cycle of positive change and employee
involvement.
• … the planned, organized and systematic process of ongoing,
incremental and company-wide change of existing practices
aimed at improving company performance.

3. What is CI
or Whatever you Call It?
• … the seeking of improvements in processes and products,
with the objective of increasing quality and reducing waste.
• … an ongoing cycle of positive change and employee
involvement.
• … the planned, organized and systematic process of ongoing,
incremental and company-wide change of existing practices
aimed at improving company performance.

4. How …
Commitment
Direction
Encouragement
Engagement
Trust & Belief

5. CI Delivers …
• Strengthened focus on “value” to customers and students
• Efficiency improvements
• Operational Excellence
• People at the heart of change
• Respect for the knowledge and experience of our staff
• Greater Engagement leading to increases in our staff
• Commitment
• Retention
• Satisfaction
• Strengthened teams

6. Current Approach to CI
CI Reviews
CI Projects
and Events
Effectiveness
Programme
Board
Improvements

7. Problems Issues
Challenges
Actions
CI Review
Some Recent Feedback Comments:
“Very informative, quite enjoyable”
“Interactive session;had
opportunity for everyone’s views”
“Good structure & interaction”
“Interesting to step back and take
stock where we think we are”
“Very engaging & fun”
“V positive, engaging, interesting,
definitely enjoyed it”

8. Define Measure Analyse Improve Control
• Vision
• Objectives
• Benefits
• Boundaries / In / Out
• Measures
• Quality
• Stakeholders
• Political / Environmental
factors
• Understand current
situation
• How does process work
• Collect data
• Customers Perspective;
value/quality/success
• Good & Bad of Current
State
• Moments of Truth
• Closely examine process
• Verify causes of problem
• Root Cause Analysis
• Analyse Data =
Effectiveness
• Analyse Process =
Efficiency
• Future State / Process
• Ways to Improve
• Options to Improve
• 5S / 8W /CI Principles
• Map Future State
Options
 Select
 Implement
 Measure
• Expand Process through
organisation
• Apply learning to other
processes
• Share & celebrate
• Check improvements
have met objectives and
are maintainable
• Benefit Realisation
The DMAIC Process

9. Define Measure Analyse Improve Control
• Vision
• Objectives
• Benefits
• Boundaries / In / Out
• Measures
• Quality
• Stakeholders
• Political / Environmental
factors
• Understand current
situation
• How does process work
• Collect data
• Customers Perspective;
value/quality/success
• Good & Bad of Current
State
• Moments of Truth
• Closely examine process
• Verify causes of problem
• Root Cause Analysis
• Analyse Data =
Effectiveness
• Analyse Process =
Efficiency
• Future State / Process
• Ways to Improve
• Options to Improve
• 5S / 8W /CI Principles
• Map Future State
Options
 Select
 Implement
 Measure
• Expand Process through
organisation
• Apply learning to other
processes
• Share & celebrate
• Check improvements
have met objectives and
are maintainable
• Benefit Realisation
• Problem Statement
• Goal Statement
• Project Charter
• SIPOC
• CATWOE / PESTLE
• Stakeholder matrix
• Process Map
• Value Stream Map
• Data Collection Plan
• Customer Requirements
• CTS – Tree
• CTQ
• Update Project Charter
• Rich Pictures
• Customer Journey
Mapping
• Visual Mapping
• SWOT / TOWS
• Process Steps
(VA/NVA/NNVA)
• 5 Whys
• 7 Quality Tools
• Fishbone diagram
• Control Sheet
• Histogram
• Pareto
• Scatter
• Flow
• Update Project Charter
• Benefit Mapping
• Process Map
• Business Case
• Implementation Plan
• Update Project Charter
• Rich Pictures
• Visual Mapping
• Wastes - TIMWOODS
• Transportation
• Inventory
• Motion
• Waiting
• Over production
• Over processing
• Defects
• Skills
• Project sign off
• Benefit Profile / Mapping
The DMAIC Process

10. CI in the Academic Arena
Is there a place for CI in the Academic Arena …
• How could it be used …
• What benefits might it bring …
• Are there any potential blockers …
• How could we get started …
Thank you

11. SKILLS
Under utilisation of
peoples’ skills and talent
Wastes