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SOMERAN GOHAIN PHUKAN
Contact No. +91 9678981194, +919706730625
I am an ambitious, focused and hardworking individual with strong interpersonal skills having had
over 5 years’ experience in Customer Services and sales sector, working on various project during
various phases of the project life cycle. My key skills and expertise lies in relationship management,
business management and project management and sales activity, with particular focus on delivery
and risk management. I believe these attributes to be of benefit to any Company or Organisation and
thus I would now like to progress these skills further through employment.
December 2016- Till Date – NIIT YuvaJyoti Ltd. – IT Trainer
This trainer position sits within reputable Company NIIT Yuva Jyoti Ltd.
The core objective of my role is to provide quality training to the BPL Candidates teaching the use of
the computer systems and software’s such as MS Package (MS Word, MS Excel, Power Point).
Day to day role involves maintenance of the IT Lab and software upgrade on the company’s systems
keeping the systemup to date.
My role also ensures high quality service to the company which includes meeting deadlines and time
management, A great attention to detail is required at the floor providing information in a correct and
in timely manner.
My role also involves using advanced Excel skills in managing the data on the system.
June 2016- December 2016 – Vivo Smart Phone – Sale Promoter
This sales position sits within reputable phone Company VIVO.
The core objective of my role is to ensure sales and great customer service to the clients.
My job is to upsell available products that can benefit the company, preventing risks to the Company
and minimising losses. I.e. articulating business problems, gathering business requirements and
identifying solutions to these problems through robust process improvements and aggressive sales.
The role also involved a wide variety of duties such as day to day sales management, cash flow
handling, focused customer service and managing workload in order to make the day productive and
Using advanced Excel skills in managing the data on the systemand adhering to deadlines.
Working to tight deadlines, ensuring sale targets are adhered to and met, and making the required
escalations where necessary, and managing multiple workloads successfully.
April 2015 / June 2016– Gionee Mobil– Sale Promoter
This Job was based in the Sales department of Gionee Mobile phones.
My role involved great customer service and sales to the company adhering to company’s policies.
Role required great attention to detail with prime focus on customer managing daily workload with
multitasking stock rotation and managing sales and cash flow.
Depositing daily sales into the business bank accounts with immaculate calculation and book keeping.
May 2014 / April 2015 – Sargam Ventures Pvt. Ltd – HTC Service Support
This role is based in Sargam Ventures Pvt. Ltd Regional Distributer(Guwahati).
My role involved great customer service to HTC clients.
My role also includes the responsibility to ensure quality control standards are met, ensuring work of
team members has been processed accurately and in line with company procedures.
July 2013 / May 2014 – Tata BusinessSupport ServicesPVT. Ltd. – Customer Service Executive
This role was based in Tata Business Support Services PVT. Ltd (Tata Sky), Guwahati Customer
Role involved great customer service to TATA SKY customers.
Handling customer complaints and managing sales.
On site visitation for installation of new purchases and completing customer satisfaction surveys.
Managing daily workload and multitasking promoting and upselling upgrades available to new and
Cold calling for brand awareness and promotions.
Jan 2013 / July 2013 - VS GLOBAL VISION LTD (UK). – Sales Adviser India Office
Responsible for client management for a UK based student Recruitment Company.
Role involved documentation checks eliminating any risks, and providing smooth transition to the
Promoting courses to the local students in order to acquire admission into reputable government
Colleges and Universities in the UK.
Managing promotional and advertisement material and handling company’s budget.
Managing client visitation to India and providing a flawless trip.
My role involved regional office handling, staff management, cash management and day to day
Building and networking on all levels, forming partnerships with Higher Educational Institutes, IELTS
institutes and International Agents through visits and then maintaining and honing these partnerships
from the United Kingdom.
Responsible for cradle to grave student recruitment process and financial budgeting and forecasting.
Managing internal and external clients alike, working closely with our partner Higher Educational
Institutes in the United Kingdom and abroad.
Responsible for ensuring Company compliance with Tier 4 and UKBA policies and guidance.
Managing high workload within tight deadlines and successfully hitting targets and commission
June 2012 / Jan 2013 – NBH Amritsar – Internship/Stock management
This was an intern role during my holiday in Amritsar Punjab.
Role was based in a battery-manufacturing unit.
My role involved stock management after production is complete, staff management,
bookkeeping and day-to-day business banking.
I was also involved in the manufacturing process; my job was to balance production plates
and sizing it to the company standard promising quality.
May 2009/June 2012
Dibrugarh University - BCA Computer Application
LUIT ACADEMY, Bamunimaidan, Guwahati Under AHSEC.
DON BOSCO SCHOOL, Dibrugarh Under SEBA
OTHER QUALIFICATION: -
PGDCA in computer application.
KEY SKILLS AND ATTRIBUTES:
Excellent organizational and communication skills and an accomplished team player.
Committed individual with flexible approach to work and to take initiative whenever required in
analytical and comprehensive way.
Developed the spirit of hard working individual, punctuality, honesty, responsibility and enthusiastic of
maintaining leadership skills.
Moving to explore new things.
Ability to quickly master new concepts and applications.
Creative Ability to deal with people.
Willingness to learn.
Outgoing and enthusiastic about projects
Good working knowledge of all Microsoft packages.
Practical background in OX Snow Leopard Macintosh Apple and
Final Cut Pro/Studio Express/Aperture
Confident user of Email and Internet and Safari
Updated knowledge on latest technology
Available upon request.
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