SlideShare a Scribd company logo
1 of 7
NTA CALL CENTER/HOTLINE INTRODUCTION . On 4 th  June 2010, the call center hotline was officially launched by the Provincial Commissioner, (PC) of Western Province, Mr. Kilele to improve the quality of government services for all citizens living in western province.
OBJECTIVES OF THE CALL CENTRE HOTLINE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHO IS OUR TARGET? ,[object Object],[object Object],[object Object]
TARGETED GOVERNMENT SERVICES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TYPES OF DEVOLVED FUNDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT INFO SHOULD CITIZENS PROVIDE? ,[object Object],[object Object],[object Object],[object Object]
CHALLENGES FACED   ,[object Object]

More Related Content

Similar to Nta call center

Subnational Financing in Support of the SDGs
Subnational Financing in Support of the SDGsSubnational Financing in Support of the SDGs
Subnational Financing in Support of the SDGsSDGsPlus
 
eTransform Africa: ICTs in Public Services
eTransform Africa: ICTs in Public ServiceseTransform Africa: ICTs in Public Services
eTransform Africa: ICTs in Public ServiceseTransform Africa
 
E government in Sierra Leone
E government in Sierra LeoneE government in Sierra Leone
E government in Sierra LeoneRichard Allieu
 
Tanzania financial inclusion through post office outreach
Tanzania financial inclusion through post office outreachTanzania financial inclusion through post office outreach
Tanzania financial inclusion through post office outreachDr Lendy Spires
 
Case NamememoToWho is your primary audience for this memodeci.docx
Case NamememoToWho is your primary audience for this memodeci.docxCase NamememoToWho is your primary audience for this memodeci.docx
Case NamememoToWho is your primary audience for this memodeci.docxcowinhelen
 
AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...
AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...
AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...Microcredit Summit Campaign
 
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
 
Transparency desk under RTI Act 2005 for Proactive disclosure
Transparency desk under RTI Act 2005 for Proactive disclosureTransparency desk under RTI Act 2005 for Proactive disclosure
Transparency desk under RTI Act 2005 for Proactive disclosureSandeep Mahatme
 
22 transparency desk under right to information act 2225
22 transparency desk under right to information act 222522 transparency desk under right to information act 2225
22 transparency desk under right to information act 2225Sandeep Mahatme
 
“The Role of National Identity System and Public-private Value-added Services...
“The Role of National Identity System and Public-private Value-added Services...“The Role of National Identity System and Public-private Value-added Services...
“The Role of National Identity System and Public-private Value-added Services...The i-Capital Africa Institute
 
Emerging Technology by Huduma
Emerging Technology by HudumaEmerging Technology by Huduma
Emerging Technology by Hudumatsa-expo
 
Investing in Africa successfully & sustainably
Investing in Africa successfully & sustainablyInvesting in Africa successfully & sustainably
Investing in Africa successfully & sustainablyJames Mwangi
 
Kenya – The Promise of a New East? Future Watch Report, April 2015
Kenya – The Promise of a New East? Future Watch Report, April 2015Kenya – The Promise of a New East? Future Watch Report, April 2015
Kenya – The Promise of a New East? Future Watch Report, April 2015Team Finland Future Watch
 
Universal Postal Union - Financial Inclusion
Universal Postal Union -  Financial InclusionUniversal Postal Union -  Financial Inclusion
Universal Postal Union - Financial InclusionDr Lendy Spires
 
Contribution of mobile money in financial system inclussion to rural and poor...
Contribution of mobile money in financial system inclussion to rural and poor...Contribution of mobile money in financial system inclussion to rural and poor...
Contribution of mobile money in financial system inclussion to rural and poor...Abdalla Amour
 

Similar to Nta call center (20)

Subnational Financing in Support of the SDGs
Subnational Financing in Support of the SDGsSubnational Financing in Support of the SDGs
Subnational Financing in Support of the SDGs
 
Letter na mo-narendramodi
Letter na mo-narendramodiLetter na mo-narendramodi
Letter na mo-narendramodi
 
eTransform Africa: ICTs in Public Services
eTransform Africa: ICTs in Public ServiceseTransform Africa: ICTs in Public Services
eTransform Africa: ICTs in Public Services
 
E government in Sierra Leone
E government in Sierra LeoneE government in Sierra Leone
E government in Sierra Leone
 
thato nesw
thato neswthato nesw
thato nesw
 
Tanzania financial inclusion through post office outreach
Tanzania financial inclusion through post office outreachTanzania financial inclusion through post office outreach
Tanzania financial inclusion through post office outreach
 
“El Estado cercano a los ciudadanos, el desafío más importante de un gobierno...
“El Estado cercano a los ciudadanos, el desafío más importante de un gobierno...“El Estado cercano a los ciudadanos, el desafío más importante de un gobierno...
“El Estado cercano a los ciudadanos, el desafío más importante de un gobierno...
 
Case NamememoToWho is your primary audience for this memodeci.docx
Case NamememoToWho is your primary audience for this memodeci.docxCase NamememoToWho is your primary audience for this memodeci.docx
Case NamememoToWho is your primary audience for this memodeci.docx
 
Gyandoot
GyandootGyandoot
Gyandoot
 
AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...
AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...
AMERMS Workshop 6: Microfinance in Rural Areas and Arid and Semi-Arid Land (P...
 
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
 
Transparency desk under RTI Act 2005 for Proactive disclosure
Transparency desk under RTI Act 2005 for Proactive disclosureTransparency desk under RTI Act 2005 for Proactive disclosure
Transparency desk under RTI Act 2005 for Proactive disclosure
 
22 transparency desk under right to information act 2225
22 transparency desk under right to information act 222522 transparency desk under right to information act 2225
22 transparency desk under right to information act 2225
 
“The Role of National Identity System and Public-private Value-added Services...
“The Role of National Identity System and Public-private Value-added Services...“The Role of National Identity System and Public-private Value-added Services...
“The Role of National Identity System and Public-private Value-added Services...
 
Kenya ogp actionplan
Kenya ogp actionplanKenya ogp actionplan
Kenya ogp actionplan
 
Emerging Technology by Huduma
Emerging Technology by HudumaEmerging Technology by Huduma
Emerging Technology by Huduma
 
Investing in Africa successfully & sustainably
Investing in Africa successfully & sustainablyInvesting in Africa successfully & sustainably
Investing in Africa successfully & sustainably
 
Kenya – The Promise of a New East? Future Watch Report, April 2015
Kenya – The Promise of a New East? Future Watch Report, April 2015Kenya – The Promise of a New East? Future Watch Report, April 2015
Kenya – The Promise of a New East? Future Watch Report, April 2015
 
Universal Postal Union - Financial Inclusion
Universal Postal Union -  Financial InclusionUniversal Postal Union -  Financial Inclusion
Universal Postal Union - Financial Inclusion
 
Contribution of mobile money in financial system inclussion to rural and poor...
Contribution of mobile money in financial system inclussion to rural and poor...Contribution of mobile money in financial system inclussion to rural and poor...
Contribution of mobile money in financial system inclussion to rural and poor...
 

More from Sonnie Kibz

Social watch workshop uganda
Social watch workshop  ugandaSocial watch workshop  uganda
Social watch workshop ugandaSonnie Kibz
 
Transparency and accountability regional perspective sodnet rwanda
Transparency and accountability regional perspective sodnet rwandaTransparency and accountability regional perspective sodnet rwanda
Transparency and accountability regional perspective sodnet rwandaSonnie Kibz
 
Social watch workshop summary of day 1
Social watch workshop  summary of day 1Social watch workshop  summary of day 1
Social watch workshop summary of day 1Sonnie Kibz
 
Social watch workshop uganda
Social watch workshop  ugandaSocial watch workshop  uganda
Social watch workshop ugandaSonnie Kibz
 
Social watch workshop summary of day 1
Social watch workshop  summary of day 1Social watch workshop  summary of day 1
Social watch workshop summary of day 1Sonnie Kibz
 
Huduma presentation
Huduma presentationHuduma presentation
Huduma presentationSonnie Kibz
 

More from Sonnie Kibz (6)

Social watch workshop uganda
Social watch workshop  ugandaSocial watch workshop  uganda
Social watch workshop uganda
 
Transparency and accountability regional perspective sodnet rwanda
Transparency and accountability regional perspective sodnet rwandaTransparency and accountability regional perspective sodnet rwanda
Transparency and accountability regional perspective sodnet rwanda
 
Social watch workshop summary of day 1
Social watch workshop  summary of day 1Social watch workshop  summary of day 1
Social watch workshop summary of day 1
 
Social watch workshop uganda
Social watch workshop  ugandaSocial watch workshop  uganda
Social watch workshop uganda
 
Social watch workshop summary of day 1
Social watch workshop  summary of day 1Social watch workshop  summary of day 1
Social watch workshop summary of day 1
 
Huduma presentation
Huduma presentationHuduma presentation
Huduma presentation
 

Recently uploaded

Booking open Available Pune Call Girls Shivane 6297143586 Call Hot Indian Gi...
Booking open Available Pune Call Girls Shivane  6297143586 Call Hot Indian Gi...Booking open Available Pune Call Girls Shivane  6297143586 Call Hot Indian Gi...
Booking open Available Pune Call Girls Shivane 6297143586 Call Hot Indian Gi...Call Girls in Nagpur High Profile
 
(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...
(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...
(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...ranjana rawat
 
The Economic History of the U.S. Lecture 22.pdf
The Economic History of the U.S. Lecture 22.pdfThe Economic History of the U.S. Lecture 22.pdf
The Economic History of the U.S. Lecture 22.pdfGale Pooley
 
The Economic History of the U.S. Lecture 17.pdf
The Economic History of the U.S. Lecture 17.pdfThe Economic History of the U.S. Lecture 17.pdf
The Economic History of the U.S. Lecture 17.pdfGale Pooley
 
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...ssifa0344
 
Basic concepts related to Financial modelling
Basic concepts related to Financial modellingBasic concepts related to Financial modelling
Basic concepts related to Financial modellingbaijup5
 
Call US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure service
Call US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure serviceCall US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure service
Call US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure servicePooja Nehwal
 
Log your LOA pain with Pension Lab's brilliant campaign
Log your LOA pain with Pension Lab's brilliant campaignLog your LOA pain with Pension Lab's brilliant campaign
Log your LOA pain with Pension Lab's brilliant campaignHenry Tapper
 
Call Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance BookingCall Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance Bookingroncy bisnoi
 
Call Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur Escorts
Call Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur EscortsCall Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur Escorts
Call Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur Escortsranjana rawat
 
Pooja 9892124323 : Call Girl in Juhu Escorts Service Free Home Delivery
Pooja 9892124323 : Call Girl in Juhu Escorts Service Free Home DeliveryPooja 9892124323 : Call Girl in Juhu Escorts Service Free Home Delivery
Pooja 9892124323 : Call Girl in Juhu Escorts Service Free Home DeliveryPooja Nehwal
 
Best VIP Call Girls Noida Sector 18 Call Me: 8448380779
Best VIP Call Girls Noida Sector 18 Call Me: 8448380779Best VIP Call Girls Noida Sector 18 Call Me: 8448380779
Best VIP Call Girls Noida Sector 18 Call Me: 8448380779Delhi Call girls
 
05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx
05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx
05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptxFinTech Belgium
 
The Economic History of the U.S. Lecture 18.pdf
The Economic History of the U.S. Lecture 18.pdfThe Economic History of the U.S. Lecture 18.pdf
The Economic History of the U.S. Lecture 18.pdfGale Pooley
 
20240429 Calibre April 2024 Investor Presentation.pdf
20240429 Calibre April 2024 Investor Presentation.pdf20240429 Calibre April 2024 Investor Presentation.pdf
20240429 Calibre April 2024 Investor Presentation.pdfAdnet Communications
 
The Economic History of the U.S. Lecture 25.pdf
The Economic History of the U.S. Lecture 25.pdfThe Economic History of the U.S. Lecture 25.pdf
The Economic History of the U.S. Lecture 25.pdfGale Pooley
 
Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...
Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...
Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...Pooja Nehwal
 

Recently uploaded (20)

Booking open Available Pune Call Girls Shivane 6297143586 Call Hot Indian Gi...
Booking open Available Pune Call Girls Shivane  6297143586 Call Hot Indian Gi...Booking open Available Pune Call Girls Shivane  6297143586 Call Hot Indian Gi...
Booking open Available Pune Call Girls Shivane 6297143586 Call Hot Indian Gi...
 
(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...
(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...
(DIYA) Bhumkar Chowk Call Girls Just Call 7001035870 [ Cash on Delivery ] Pun...
 
The Economic History of the U.S. Lecture 22.pdf
The Economic History of the U.S. Lecture 22.pdfThe Economic History of the U.S. Lecture 22.pdf
The Economic History of the U.S. Lecture 22.pdf
 
The Economic History of the U.S. Lecture 17.pdf
The Economic History of the U.S. Lecture 17.pdfThe Economic History of the U.S. Lecture 17.pdf
The Economic History of the U.S. Lecture 17.pdf
 
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
 
VIP Call Girl in Mira Road 💧 9920725232 ( Call Me ) Get A New Crush Everyday ...
VIP Call Girl in Mira Road 💧 9920725232 ( Call Me ) Get A New Crush Everyday ...VIP Call Girl in Mira Road 💧 9920725232 ( Call Me ) Get A New Crush Everyday ...
VIP Call Girl in Mira Road 💧 9920725232 ( Call Me ) Get A New Crush Everyday ...
 
Basic concepts related to Financial modelling
Basic concepts related to Financial modellingBasic concepts related to Financial modelling
Basic concepts related to Financial modelling
 
Call US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure service
Call US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure serviceCall US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure service
Call US 📞 9892124323 ✅ Kurla Call Girls In Kurla ( Mumbai ) secure service
 
Log your LOA pain with Pension Lab's brilliant campaign
Log your LOA pain with Pension Lab's brilliant campaignLog your LOA pain with Pension Lab's brilliant campaign
Log your LOA pain with Pension Lab's brilliant campaign
 
Call Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance BookingCall Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance Booking
Call Girls Koregaon Park Call Me 7737669865 Budget Friendly No Advance Booking
 
Call Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur Escorts
Call Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur EscortsCall Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur Escorts
Call Girls Service Nagpur Maya Call 7001035870 Meet With Nagpur Escorts
 
Pooja 9892124323 : Call Girl in Juhu Escorts Service Free Home Delivery
Pooja 9892124323 : Call Girl in Juhu Escorts Service Free Home DeliveryPooja 9892124323 : Call Girl in Juhu Escorts Service Free Home Delivery
Pooja 9892124323 : Call Girl in Juhu Escorts Service Free Home Delivery
 
VIP Independent Call Girls in Bandra West 🌹 9920725232 ( Call Me ) Mumbai Esc...
VIP Independent Call Girls in Bandra West 🌹 9920725232 ( Call Me ) Mumbai Esc...VIP Independent Call Girls in Bandra West 🌹 9920725232 ( Call Me ) Mumbai Esc...
VIP Independent Call Girls in Bandra West 🌹 9920725232 ( Call Me ) Mumbai Esc...
 
Best VIP Call Girls Noida Sector 18 Call Me: 8448380779
Best VIP Call Girls Noida Sector 18 Call Me: 8448380779Best VIP Call Girls Noida Sector 18 Call Me: 8448380779
Best VIP Call Girls Noida Sector 18 Call Me: 8448380779
 
05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx
05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx
05_Annelore Lenoir_Docbyte_MeetupDora&Cybersecurity.pptx
 
The Economic History of the U.S. Lecture 18.pdf
The Economic History of the U.S. Lecture 18.pdfThe Economic History of the U.S. Lecture 18.pdf
The Economic History of the U.S. Lecture 18.pdf
 
20240429 Calibre April 2024 Investor Presentation.pdf
20240429 Calibre April 2024 Investor Presentation.pdf20240429 Calibre April 2024 Investor Presentation.pdf
20240429 Calibre April 2024 Investor Presentation.pdf
 
The Economic History of the U.S. Lecture 25.pdf
The Economic History of the U.S. Lecture 25.pdfThe Economic History of the U.S. Lecture 25.pdf
The Economic History of the U.S. Lecture 25.pdf
 
(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7
(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7
(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7
 
Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...
Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...
Independent Call Girl Number in Kurla Mumbai📲 Pooja Nehwal 9892124323 💞 Full ...
 

Nta call center

  • 1. NTA CALL CENTER/HOTLINE INTRODUCTION . On 4 th June 2010, the call center hotline was officially launched by the Provincial Commissioner, (PC) of Western Province, Mr. Kilele to improve the quality of government services for all citizens living in western province.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.

Editor's Notes

  1. -