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Extreme Help Desk: Create a Custom User Portal & Email Template

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Spiceworks Ziff Davis
Spiceworks Ziff Davis

Speaker: Ezra Pagel, Senior Software Engineer, Spiceworks 10:15 - 11:00 *MSP-Friendly Sometimes it's the little things that can make all the difference - like how adding touches of your company's brand could make or break whether your end-users adopt your help desk. Luckily, Spiceworks provides enough flexibility in the user portal and help desk to give them your own flair and polish! At this session, learn how to: Brand the help desk response email content and design Customize the user portal with content, look and feel, widgets and plug-ins Coordinate Spiceworks at multiple sites to customize the experience in every location Make your service your brand and strive for improvement with survey feedback

TechnologieBusiness
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EXTREME Help Desk Custom User Portal and Email Templates
• Branding your portal • Branding your emails • Configuring Spiceworks for MSPs • Getting Customer Feedback Agenda
Dealing with users
Portal Branding
“Prettifying” Emails
Remote Sites/MSP Options
Customer Feedback
Links • Portal Tweaks - http://community.spiceworks.com/plugin/47 • Adding Widgets How-To - http://community.spiceworks.com/how_to/show/504 • Andy’s templates - http://www.unofficialspiceworks.com/2010/02/html-email- templates/ • Rest of the templates - http://community.spiceworks.com/scripts/category/15 • Adding Survey How-To - http://community.spiceworks.com/how_to/show/1049

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Extreme Help Desk: Create a Custom User Portal & Email Template

Notes de l'éditeur

  1. Introduce Self
  2. ASK: How many are MSPsASK: How many have multiple sites
  3. MENTION: Problems with usersBugging you during lunch/bathroomWon’t use ticketing systemYou lose track of info
  4. MENTION: What the user portal isMENTION: Can be used for MSPs/multiple sitesPORTAL TWEAKS plugin: http://community.spiceworks.com/plugin/47HTML WIDGET: <script type="text/javascript" src="http://voap.weather.com/weather/oap/78726?template=GENXH&par=3000000007&unit=0&key=twciweatherwidget"></script>
  5. http://community.spiceworks.com/scripts/category/15http://community.spiceworks.com/help/Ticket_Notifier_Template_Ref
  6. Enable Remote Collector modeInput central site informationCHECK BOX: Synchronize help desk
  7. http://community.spiceworks.com/how_to/show/1049-create-a-survey-in-google-docshttps://docs.google.com/forms/d/1Pquu9QRrxTR3OXtsoasb2_CwVTYUTfAXEvpW03mHdiQ/viewform