Presentation from the Partner Executive Summit, Frankfurt, 21. November 2018

1. © 2018 SPLUNK INC.© 2018 SPLUNK INC.
Partner Executive Summit 2018
AIOps: Wie Maschinelearning und Collaboration
den IT Betrieb nachhaltig verändern
René Siekermann | IT Operations Analytics Specialist
21st Nov 2018

2. © 2018 SPLUNK INC.
What is driving our
customers?

3. Digital Businesses
Transformation Initiatives
New Technologies

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Understanding the CIO
What are the drivers for senior technology leaders?
Source IDG/CIO Magazine 2017 State of the CIO study
Source IDG/CIO Magazine 2017 State of the CIO study

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Understanding the CIO
What are the top business priorities for technology projects?
Source IDG/Computer Weekly Forecast 2017
Source IDG/Computer Weekly Forecast 2017

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Business Drivers on Tech Investment
Source IDG/CIO Magazine 2017 State of the CIO studySource IDG/CIO Magazine 2017 State of the CIO study

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Dell

8. © 2018 SPLUNK INC.
Dell
Results:
Best Black Friday ever!
Zero Downtime!
Record Door Buster (Lock-Angebote) Sales
Record High Customer Satisfaction
Brand Reputation bolstered

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Digital Disruption
Technology-driven companies are disrupting businesses across all industries

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IT Struggles to Identify, Investigate and Resolve
Critical Service Issues
Unproductive
Guesswork
Reactive

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IT Struggles to Identify, Investigate, and
Resolve Critical Issues
Host/OS Network Database Cloud Servers Desktop VM
Infrastructure
Application
Services
Business
Services
Online Supply Chain Digital
These Critical Issues Cost the Business and
Hurt Customer Experience
KPIs App Health and
Performance
KPIs
Health of
Environment
KPIs Revenue Brand
Reputation
Customer
Satisfaction
Customer
Satisfaction
Brand
Reputation
Performance
Variation
Service
Degradation
Revenue
Impacts

12. © 2018 SPLUNK INC.
Predict and Prevent Outages
while reducing event noise & MTTR
Create a 360-degree View
of real-time insights across all business & IT services
Trust the Splunk Platform
for scalability and versatility with artificial intelligence
(AI) at its core
Splunk IT Service Intelligence (ITSI)
Predictive analytics for real-time insights, simplified operations and
root-cause isolation
+95%
REDUCE
event storms
& noise by
20-30
PREDICT
imminent outages
MINUTES
in advance

13. © 2018 SPLUNK INC.
Predict and Prevent Operational Issues with AI
$ Impact
Proactive
(add logs and metrics)
Effective
$ Impact
Existing
Events
Cost of
Impact
Reactively Alerted
MTTR
Automated Resolution
MTTR
MTTR
Splunk ML Alert

14. © 2018 SPLUNK INC.
Swedish Gaming Company Trial

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Severity: Medium
Info / Title: Multiple Brands :: Deposits :: Deposits through XXXXX ending in
Manual Check
Description: Deposits through XXXXXX ending in Manual Check.
SNOW Ticket Incident Start Time: 2017-12-23 13:48:00
SNOW Ticket Creation: 2017-12-23 14:01:29
Splunk ITSI Detection Time: 2017-12-23 13:00:00
Splunk ahead of existing monitoring tools by: 48 minutes
Incident: INCOP0005600

16. © 2018 SPLUNK INC.
Predict and Prevent Operational Issues with AI
$ Impact
Predictive
Proactive
(add logs and metrics)
Effective
$ Impact
Existing
Events
NEGATIVE
MTTR!!
Predict 30 Minutes
in Advance
Time Return
to Business
Cost of
Impact
Reactively Alerted
MTTR
Automated Resolution
MTTR
MTTR
Splunk ML Alert

17. © 2018 SPLUNK INC.
AIOps
Platform
Machine Learning
Big Data

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Processed events 8 minutes
faster, on average
15% improvement in SLA
performance
Reduced the number
of IT incidents fivefold,
decreased MTTR
by 65%
Predicted their Service
Health Score’s impact 20-30
minutes into
the future
Put AI at the Heart of Your Operations
Splunk ITSI for AIOps
Effective Proactive Predictive

19. Splunk Continuously Named a ITOM Leader
From 2016-2017, Splunk grew 32.6%
achieving the highest market revenue
growth among ITOM vendors
Splunk holds top ITOA market share
position for 4th consecutive year

20. © 2018 SPLUNK INC.
Thank you