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© 2017 SPLUNK INC.© 2016 SPLUNK INC. CONFIDENTIAL. INTERNAL USE ONLY.© 2017 SPLUNK INC.
Splunk Business Flow Beta
Dirk Beerbohm
Senior Sales Engineer
dbeerbohm@splunk.com
Partner Executive Meeting – Frankfurt/Main
21. November 2018
© 2017 SPLUNK INC.
Forward-Looking Statements
During the course of this presentation, we may make forward-looking statements regarding future events or the
expected performance of the company. We caution you that such statements reflect our current
expectations and estimates based on factors currently known to us and that actual events or results could differ
materially. For important factors that may cause actual results to differ from those contained in our forward-
looking statements, please review our filings with the SEC.
The forward-looking statements made in this presentation are being made as of the time and date of its live
presentation. If reviewed after its live presentation, this presentation may not contain current or accurate
information. We do not assume any obligation to update any forward-looking statements we may make. In
addition, any information about our roadmap outlines our general product direction and is subject to change at
any time without notice. It is for informational purposes only and shall not be incorporated into any contract or
other commitment. Splunk undertakes no obligation either to develop the features or functionality described or
to include any such feature or functionality in a future release.
This presentation is confidential and is subject to the confidentiality obligations between your company
and Splunk.
Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Splunk Cloud, Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the United
States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2017 Splunk Inc. All rights reserved.
© 2017 SPLUNK INC.
Processes are fluid, need to
constantly update and
model data
Data spans disparate
systems, difficult to collect
Processes lack real-time
visibility, slow feedback loop
What We Heard From Customers
Gaining visibility into complex business processes and customer journeys is challenging
© 2017 SPLUNK INC.
4
Machine Data Can Deliver New Insights
Web
Mobile
POS
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2/13/17 11:59:57.817 AM 200.14.90.225
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=Morning_Warrior_Ground_Coffee" "Mozilla/5.0 (Macintosh;
Intel Mac OS X 10_7_2) AppleWebKit/535.24 (KHTML; like
Gecko) Chrome/19.0.1055.1 Safari/535.24" 106 442 246696
2/13/17 3:59:12.069 PM 13/Feb/2017 15:59:12:069419
TRANSPAYMENT SYSTEM=0 LABEL=0 MERCHANTID=300101
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ITEMS=1 SALE=4.5 DISCTYPE=0 DISCAMT=0 DISCAPPLIED=0
PROMOAPPLIED=501 ERRORCODE=0
Call Center
2/13/17 3:59:12.069 PM [CONNEVENT] Ext 1207130
(0192033): Event 20111, CTI Num:ServID:Type0:19:9, App
0, ANI T7998#1, DNIS 555523423, SerID 408234a07-235f-
af3d-3432-12a363a6d092, Trunk T451.16 [SCREENPOPEVENT]
SerID
© 2017 SPLUNK INC.
Why Business Flow?
Splunk is currently undergoing beta testing to receive feedback from customers on its beta solution.
• 100% Transparency: Gain unified, real-time visibility of
business processes and customer journeys
• Visually explore relationships and connections across
correlated journeys
• Quickly find insights on process patterns with easy to
use interface for business users
© 2017 SPLUNK INC.
Benefits For Non IT Users
Enable The Business (and IT!)
Empower the business to easily
discover and monitor the health of
critical business workflows
Visibility into your business
Gain end-to-end visibility of
business flows by automatically
correlating multiple data streams
Interactive Analysis & Visualizations
Quickly discover, investigate and validate
root causes using point-and-click
exploration
© 2017 SPLUNK INC.
Example use cases from early beta customers
Order-to-Activation Journey Customer Order Fulfillment
Teleco
Provider
eCommerce &
Retail
© 2017 SPLUNK INC.
Latest demo: data view in Business Flow app
© 2017 SPLUNK INC.
Latest demo: detailed process flow
© 2017 SPLUNK INC.
Latest demo: filtering to identify journeys of interest
© 2017 SPLUNK INC.
Business Flow: Beta Process
Stage 1: Initial set up (up to 1 day onsite)
• Process documentation, data source identification, event stream creation, initial flow
visualisation
• Evaluate flows and identify insights into processes, usability testing, initial feedback collection
Stage 2. Follow-up session / debrief (2 weeks later)
• What’s working? What’s not?
• Are there any other flows have you defined?
• What is the value to organisation?
• What else would you like to see in the product?

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Partner Exec Summit 2018 - Frankfurt: Splunk Business Flow Beta

  • 1. © 2017 SPLUNK INC.© 2016 SPLUNK INC. CONFIDENTIAL. INTERNAL USE ONLY.© 2017 SPLUNK INC. Splunk Business Flow Beta Dirk Beerbohm Senior Sales Engineer dbeerbohm@splunk.com Partner Executive Meeting – Frankfurt/Main 21. November 2018
  • 2. © 2017 SPLUNK INC. Forward-Looking Statements During the course of this presentation, we may make forward-looking statements regarding future events or the expected performance of the company. We caution you that such statements reflect our current expectations and estimates based on factors currently known to us and that actual events or results could differ materially. For important factors that may cause actual results to differ from those contained in our forward- looking statements, please review our filings with the SEC. The forward-looking statements made in this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, this presentation may not contain current or accurate information. We do not assume any obligation to update any forward-looking statements we may make. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionality described or to include any such feature or functionality in a future release. This presentation is confidential and is subject to the confidentiality obligations between your company and Splunk. Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Splunk Cloud, Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2017 Splunk Inc. All rights reserved.
  • 3. © 2017 SPLUNK INC. Processes are fluid, need to constantly update and model data Data spans disparate systems, difficult to collect Processes lack real-time visibility, slow feedback loop What We Heard From Customers Gaining visibility into complex business processes and customer journeys is challenging
  • 4. © 2017 SPLUNK INC. 4 Machine Data Can Deliver New Insights Web Mobile POS {"timestamp": "13/Feb/2017 15:59:12:216408","statusCode": "200","extraData": "{"jsessionid": "c5081aee-f1f4-11e6-bebf- 005056aa27fe"}","url": "DDSDKAppEventPushNotificationDelivered=[['501','507','508']]","re moteIP": "173.95.161.144","uuid": "f89ea9b5-71a2-4669-a1f6- 0f06ed7324ca","userIdentifier": "dwright1rh","device": "iPad Air 2","latency": "289543","carrier": "T-mobile","state": "connected"} 2/13/17 11:59:57.817 AM 200.14.90.225 www.jockorivercoffee.com_HIGHVALUE_Estore - kfox4f4 443 [13/Feb/2017 11:59:57:817025] "POST /cart?action=add&product_name=[COF1,3]&JSESSIONID=bb2bfb 4f-f1b1-11e6-8dd1-005056aa27fe HTTP 1.1" "?action=add&product_name=[COF1,3]&JSESSIONID=bb2bfb4f- f1b1-11e6-8dd1-005056aa27fe" 200 494 "http://www.jockorivercoffee.com_HIGHVALUE_Estore/view?q =Morning_Warrior_Ground_Coffee" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/535.24 (KHTML; like Gecko) Chrome/19.0.1055.1 Safari/535.24" 106 442 246696 2/13/17 3:59:12.069 PM 13/Feb/2017 15:59:12:069419 TRANSPAYMENT SYSTEM=0 LABEL=0 MERCHANTID=300101 REGISTER=4 LOGIN=14 TICKET=3a569b91-f1fd-11e6-bd3e- 005056aa27fe PAID=0 PAYMETHOD=LOYALTY CUSTLOYALTY=10007773 basket_contents=[{'a10712':'1'}] ITEMS=1 SALE=4.5 DISCTYPE=0 DISCAMT=0 DISCAPPLIED=0 PROMOAPPLIED=501 ERRORCODE=0 Call Center 2/13/17 3:59:12.069 PM [CONNEVENT] Ext 1207130 (0192033): Event 20111, CTI Num:ServID:Type0:19:9, App 0, ANI T7998#1, DNIS 555523423, SerID 408234a07-235f- af3d-3432-12a363a6d092, Trunk T451.16 [SCREENPOPEVENT] SerID
  • 5. © 2017 SPLUNK INC. Why Business Flow? Splunk is currently undergoing beta testing to receive feedback from customers on its beta solution. • 100% Transparency: Gain unified, real-time visibility of business processes and customer journeys • Visually explore relationships and connections across correlated journeys • Quickly find insights on process patterns with easy to use interface for business users
  • 6. © 2017 SPLUNK INC. Benefits For Non IT Users Enable The Business (and IT!) Empower the business to easily discover and monitor the health of critical business workflows Visibility into your business Gain end-to-end visibility of business flows by automatically correlating multiple data streams Interactive Analysis & Visualizations Quickly discover, investigate and validate root causes using point-and-click exploration
  • 7. © 2017 SPLUNK INC. Example use cases from early beta customers Order-to-Activation Journey Customer Order Fulfillment Teleco Provider eCommerce & Retail
  • 8. © 2017 SPLUNK INC. Latest demo: data view in Business Flow app
  • 9. © 2017 SPLUNK INC. Latest demo: detailed process flow
  • 10. © 2017 SPLUNK INC. Latest demo: filtering to identify journeys of interest
  • 11. © 2017 SPLUNK INC. Business Flow: Beta Process Stage 1: Initial set up (up to 1 day onsite) • Process documentation, data source identification, event stream creation, initial flow visualisation • Evaluate flows and identify insights into processes, usability testing, initial feedback collection Stage 2. Follow-up session / debrief (2 weeks later) • What’s working? What’s not? • Are there any other flows have you defined? • What is the value to organisation? • What else would you like to see in the product?