1. Srinivas Puvvati
DOB : 08 AUG 1987
Contact
Mob : +91 9000247418
E-mail : puvvatis1987@gmail.com
PROFILE
 Professional and dedicated individual with 7.6 years of experience as a Test & Production Support
Analyst, had partnered with Banking industry for the past 5.6 years and has good process (ITIL), domain
& technical skills.
CAREER SUMMARY
 Employee of Infosys Limited, which is a leading provider of information technology, consulting and
business-process outsourcing services to global MNCs.
 Completed my graduation (2008) from Osmania university, Hyderabad, Telangana.
 Currently working in Investment Banking domain (IB) as Test Support Analyst with UBS at Client
Location.
 Also have experience of working directly with client at Singapore for UBS.
 Having valid Employment Pass (EP) for Singapore from my current organization (Infosys)
 Have a good knowledge of UNIX, Autosys, Oracle, Sybase.
 Knowledge and experience on ITIL services.
 Knowledge of shell scripting to mitigate recurring issues and implement fixes.
 Have worked in Finance and Investment banking applications as Technology Arch & L2 Support Analyst
in Production & Test Support projects. Well aware about banking domain.
 Resourceful, creative, problem-solver with proven aptitude to analyze and implement innovative
customer solutions.
 Personal highlights: Multi-tasker, good team player, quick learner, positive attitude.

2. OBJECTIVE
 Looking for a challenging role in IT industry where Technical & Domain skills along with work experience
gathered in IT –Services industry can be leveraged to provide customer satisfaction.
Technical Skills
Operating Systems Unix, Windows 7/8
Programming
Languages
SQL, Shell Script, Knowledge on Perl Script
Database Management SQL DB and Oracle 10g
Tools Autosys, Informatica workflow Manager, TOAD, Axiom Controller view, Service Now,
HP Quality Centre, SQL Server 2008, Microsoft Red stapler tool, IBM-Maximo, VSTF
and DOMO, Microsoft SharePoint, NCR Remedy.
Domain Knowledge Investment Banking, Order Management (E-commerce platform) and Banking &
Capital Marketing.
ITIL Knowledge Incident Management, Problem Management, Change & Release Management.
WORK EXPERIENCE
Total Experience 7.7 years (From Feb 09, 2009 to Till Date)
Current Employer Infosys Limited
Current Designation Technology Analyst (TA)
Current Employer
Experience
7.7 years
Current Work Location Client Location, Pune.
Current Domain Investment Banking - Financial IT Services
Current Project UBS AG
Current Project Role Finance Test Support Analyst
Existing VISA Singapore work permit/EP
Growth Path: Feb 2009 – Aug 2011 Operations Executive (OE)
Sep 2011– Dec 2012 System Engineer (SE)
Jan 2013 – Dec 2014 Senor System Engineer (SSE)
Jan 2015 – Till date Technology Analyst (TA)
PROJECT DETAILS
Project # 3 GGL – Finance IT Test Support
Client UBS AG
Duration June -2015 – Till date
Role Test Support Analyst

3. Project Description Global General Ledger is the accounting book in which all the entries relating to the
financial transactions are made. GGL serves as the common General Ledger of UBS.
The primary function of the GGL is to provide for a common approach to accounting
and reporting for various operational activities of UBS. Besides, it also facilitates the
tracking of certain Accounts Receivable, Accounts Payable, Vendor, Fixed Assets and
Cost Centre. The GGL primarily includes the SAP R/3 and SAP BW and several other
custom developed systems.
In the project Finance IT Test Support, we provide test services to all GGL
applications and over all testing environment management.
Software/Tools: Unix, SQL, ORACLE-10g, Autosys, Informatica, TOAD, Axiom Controller view,
WCC(Workload Control Center), Service Now, HP Quality Centre, JIRA.
Role/Responsibility As part of GGL Testing Team, we Support the Finance Test Execution activities on a
24*5 basis to GLOBAL GENERAL LEDGER (GGL) suite of applications as given below:
 Conduct unit testing and batch testing
 Batch monitoring via Autosys/Wcc/Informatica tools.
 Environment Management of Pre-Production and Test environments. Both
environments are used to test the new changes which will be implemented
to PROD system as part of Quarterly/Monthly release.
 Interact with the development team to understand the
requirements in detail
 Preparation of UAT plan for Quarterly release and as per specific project
requirement, which required front to back testing and environment
availability.
 Managing space and other environment details in order to replicate
PRODUCTION environment scenario in UAT.
 Review and baseline test cases and scripts.
 Preparing DB/Autosys Refresh plan and coordinating with oracle or exa-
data team to take necessary DB backups of production database and
apply same to UAT as a part of Database refresh activity.
 Takes snapshot of DB links available in a database pre-refresh and creates
same DB links for post database refresh.
 Arrange for test data (copying input data from various sources)
 Execute tests as per plan (test request)
 Document test results, and log defects for failed cases. Retest the defect
fixes. Track the defects to closure
 Prepare the test environment for UAT/Regression testing
 Understand the additional requirements in UAT/Regression testing
 Prepare Test closure report by providing relevant logs and output data
 Pro-actively monitor the test environment and perform housekeeping
 Escalate the UAT defects to relevant developments and follow up to closure
 Provide timely updates to requestor and related parties on the testing status
 Assist in RCA by providing additional information for failures to development
teams
 Proper usage & creation of Knowledge articles to resolve issues in shorter
time and providing quick system availability to business users.
 Have working knowledge in SAP and Axiom tools
 Provide application access - SAP/Axiom/BO/RAM/Meridian
Intraday/GGAT/Informatica/WCC applications
 Incident Management (Trend Analysis, Release Implementations, Change
Request Approvals, Processes Changes).
 ITIL Knowledge: Working as an incident, problem manager in order to

4. recognize, prioritize and fix the recurring and critical issues. Also,
responsible to co-ordinate with Change and release management for
vital changes in the environment.
Project # 2 Product Integration Management (Web Application) – PIM
Client Microsoft
Duration 3 Years
Location Hyderabad, India
Project Description The Product Integration Management (PIM) project deals with one of the highest
revenue generated Microsoft’s Order Management (OM) platform. Order
Management platform will deal with the applications that sells Microsoft’s products
online in retail manner. Management of database includes creating databases,
writing stored procedures and functions, correcting data, taking backups,
synchronization between different servers via log shipping, replication and clustering
using SQL Server 2008.
Software/Tools: SQL Server 2008, SQL DB, Microsoft Red stapler tool, IBM-Maximo, VSTF and DOMO.
Role/Responsibility I am a key member in this team and offshore Subject matter expert. This project
involves providing support in 24*5 environments.
 My responsibilities include Configuring the change requests from Business
and Solution Delivery teams like on boarding new Countries, SKUs, Stores,
Promo codes, Vouchers, VAT rates to production.
 Supporting Production releases, Sprints, UAT testing in Lower and
Production environments. Fixing the production issues and deploying the
fixes to production.
 Supporting the Microsoft Partners by giving them resolutions for the
production issues.
 Providing reports on Demand. Apart from that I also does the application
analysis and also writes knowledge base articles which are helpful resources
for the rest of the team.
 Running the SQL Jobs if any SQL job failures are reported.
 Managing Taxware updates on UAT and Production environments.
 Expiring (ending) the SKUs, Stores, Promo codes, Vouchers requested by
business.
 Configuring the new stores and creating the rules according to business
request.
 Updating the Prices of SKUs, VAT rates and exchange rates as requested by
business.
 Configuring the list of countries for respective stores in respective regions.
 Managing the Payment types like CC, CK & WR for the respective countries
in respective stores.
 Identifying the requirement issues and tracking them to closure.
PROJECT DETAILS

5. Project # 1 Universal Landing Zone (ULZ)
Client Bank of America
Duration 3 years
Location Bangalore, India
Project Description Universal Landing Zone is a mission critical business application of Bank of America
which leverages Check & Cash deposits Processing and Settlement. Images of the
Deposits are transferred over a network are verified and validated for its integrity
before they are routed for settlement. Objective of the project is to provide end to
end business, technical support of the application
Software/Tools: Incident & Change Management, windows server, Microsoft SharePoint, UNIX,
Peregrine Service, NCR Remedy, Domain Knowledge in Banking and Capital
Marketing.
Role/Responsibility As a team member, I am working in this project since Aug 2009. I am a key member
in this team and offshore Subject matter expert.
 Interacting with clients on business requirements and assisting the
developers in building the application.
 Communicate and provide regular updates to stakeholders. Escalate
alerts/tickets/related issues to the next level if required in order to get
faster/further assistance for resolving the issue.
 Providing production support and coordinating in production issues
resolution
 Analyzing production incidents and performing RCA for taking business
decisions for the clients
 Prepares daily status report, ensures documentation, monitoring, quality
assurance and SLA compliance within the norms and guidelines defined by
the organization.
 Monitor Applications, Servers, and Operating systems in order to provide
first & second level monitoring services to customer environments on hourly
basis which runs in Production Environments/Domain. Raise tickets if
necessary
 Diagnosis and Analyzing application logs on the servers.
 Acknowledge (Respond) and Resolves incidents, executes service Requests
for SLA Compliance In order to ensure SLA compliance.
 Provide support services during scheduled releases, upgrades and software
roll outs in order to minimize down time through close monitoring of the
activities.
 Works with NCR to resolve the severity issues.
 Continuous documentation of Level 3 process and Standard Operating
Procedures in order to perform the Level 2 activities effectively without any
lapses
 Provide data for analysis of Level 3 issues logged and classify based on
similar categories in order to reduce inflow of repetitive issues.
KEY ACHIEVEMENTS
 Got Client manager appreciation for a critical project activity.

6.  Got SPOT AWARD at IBU level for the month of Aug 2011 for the outstanding performance.
 INSTA award at IBU level for June 2013.
 Nominated for STAR PERFORMANCE AWARD in Infosys.
 Part of Automation tools (Report Generator, Disk Monitor, Service Monitor and many) used for test
execution & production support monitoring.
 Developed Business Reusable Component for the projects.
 Part of team in INFOSYS, which is responsible for collecting, managing and implementing new ideas of
analyst and implement the same to benefit the organization
CERTIFICATION
Infosys (Internal)
ITIL Service Desk and Incident Management
ITIL Problem and Change Management
ITIL Release and Configuration Management
IMS Certified Apps Engineer
I, Srinivas Puvvati hereby declare that the above-furnished information is true to the best of my knowledge.
Pune. Srinivas Puvvati.

7.  Got SPOT AWARD at IBU level for the month of Aug 2011 for the outstanding performance.
 INSTA award at IBU level for June 2013.
 Nominated for STAR PERFORMANCE AWARD in Infosys.
 Part of Automation tools (Report Generator, Disk Monitor, Service Monitor and many) used for test
execution & production support monitoring.
 Developed Business Reusable Component for the projects.
 Part of team in INFOSYS, which is responsible for collecting, managing and implementing new ideas of
analyst and implement the same to benefit the organization
CERTIFICATION
Infosys (Internal)
ITIL Service Desk and Incident Management
ITIL Problem and Change Management
ITIL Release and Configuration Management
IMS Certified Apps Engineer
I, Srinivas Puvvati hereby declare that the above-furnished information is true to the best of my knowledge.
Pune. Srinivas Puvvati.