1. STACY L. MAYO
228 Hilltop Circle
Brighton, Tennessee 38011
(901) 508-0426 (M) mbcym@yahoo.com
Highly dedicated and versatile professional with 16+ years of experience in providing senior level administrative support
and leadership. Self-starter with exceptional interpersonal and organizational abilities validated by a proven history of
managing multiple projects simultaneously while supporting company and team goals and objectives. Known for
delivering desired results in a fast paced environment with a proven track record in exceeding team customer service
excellence.
KEY STRENGTHS
QUALIFICATIONS SUMMARY
 Demonstrated capacity to support senior level managers and their respective teams; excel at management of
departmental operating procedures and all essential tasks associated with the business.
 Adept at developing, implementing and managing administrative processes that decrease redundancy and increase
productivity resulting in an overall improvement in accuracy and efficiency while achieving organizational goals
and objectives.
 Proven ability to work without close supervision coupled with solid ability to make good judgment decisions
 Highly focused and results-oriented in supporting complex operations with proven ability to identify goals and
priorities and quickly identify issues and resolve.
 Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), CRM, SAP BW and SharePoint
PROFESSIONAL EXPERIENCE
GRAINGER INDUSTRIAL SUPPLY (Memphis, TN) 1999 – 2015
Senior Administrative Assistant
Talented and loyal employee with the capacity and skills to support multiple senior leaders with unique management
styles and processes simultaneously while ensuring the company’s overall goals and mission are upheld and incorporated
effectively.
 Provided administrative and sales/operational support to three District Sales Managers and 33 Account Managers,
representing $85M in revenue annually.
 Supported all human resource related processes for sales teams; support consisted of understanding of policy and
procedure, development process/documentation, performance review, salary recommendations, talent acquisition,
and performance improvement process.
 Supported three leaders with all aspects of department procedures and policies, as well as, individual team
member development; support included the coordination of calendars, ensuring work/life balance was maintained
and company goals and initiatives were adhered to and achieved.
 Managed a variety of processes to meet business objectives in a fast-paced work environment by efficiently
researching, compiling, and analyzing data and information.
 Controlled all aspects of the operation of district office; process incoming mail, office equipment maintenance,
greeting guests, procurement of supplies, management of budgets, processing invoice payments and coordinating
customer tours.
 Generated reporting from standard systems and ad-hoc processes on a daily, weekly, monthly basis.
 Arranged all travel arrangements for three leaders with extensive travel due to large geographical responsibility
and leadership meeting expectations.
 Scheduled and facilitated an extensive calendar of activities that included coordinating and arranging all meetings
(virtual and face to face) and company’s comprehensive internal management processes for three sales teams.
 Facilitated all human resources related activities and processes for new and terminating employees; these
activities included system and equipment training.
 Collaborated with cross-functional departments to ensure partnership and information flowed freely and
effectively.
 Administrative Support  Multi-Project Management  Time Management
 Communication  Change Management  Process Mapping
 Issue Resolution  Report Generation/Analysis  Continuous Improvement

2. STACY L. MAYO
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 Developed internal correspondence that facilitated effective communication and the transfer of information
between sales teams and internal cross-functional business partners.
 Created and maintained SharePoint Site for three districts; saving team members time with a central location by
which to retrieve and update data that supports sales management process and company’s goals and objectives.
 First point of contact for problem resolution, company policy/procedures questions, and corporate
announcements.
 Prepared complex Microsoft Excel files to manage, track and analyze departmental data.
 Assisted senior leadership in the development and implementation of standard operating procedures.
 Ensured departmental compliance with company regulatory training and policy/procedures; achieving early
adoption and 100% compliance, exceeding company mandated due dates and expectations.
 Served as Subject Matter Expert for all systems and online tools; SAP, CRM, Mobile Apps, Microsoft Suite and
ad-hoc internal tools.
 Created/disseminated step-by-step written procedures for complex company process and initiatives; allowing
leaders and team members to remain focused on goals and objectives.
 Designed Microsoft Excel Templates for Forecasting Sales, Budgeting for Goal Distribution and Management of
Opportunities, which resulted in the standardization of process and decreasing variance of Forecast to Actual for
sales teams.
 Responded to internal/external customer inquiries in a timely manner, consistently meeting/exceeding
expectations.
 Participated in corporate pilots, selected by organizational leaders, as a field expert as it relates to specific
company initiatives and system enhancements.
CROSSMARK/ALPHA ONE (Memphis,TN) 1995-1999
Account Administrator
EQUIFAXSERVICES (Memphis, TN) 1993 - 1995
Data Entry/ Phone Negotiations, Memphis, TN
EDUCATION
Collaborating For Success: Inclusion and Diversity Training
Stephen Covey’s Seven Habits for Effective Managers
District Manager Institute Training: Influence without Authority
Myers- Briggs Training
Strategic Planning: Miller Heiman Training
AWARDS/ACCOMPLISHMENTS
 District Sales Effectiveness Award – 2012
 District Service Excellence Award - 2013
AFFILIATIONS/ORGANIZATIONS
Munford Baptist Church
 Youth Ministry Director
 Pastoral Leadership Team
 Women’s Ministry Leader

3. STACY L. MAYO
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