1.
ACE Canada 2009 Western Regional Exhibition Presentation by : Dan Campbell Owner of Dan’s Computer Services And Business Student attending Canadian University College In Lacombe, Alberta

2.
Dan’s Computer Services offers: <ul><li>PC Repair / upgrades </li></ul><ul><li>Troubleshooting / virus removal </li></ul><ul><li>Data Recovery & transfer </li></ul><ul><li>Sale of refurbished and custom-built systems </li></ul><ul><li>Basic networking </li></ul><ul><li>On-site and in-shop service </li></ul><ul><li>Computer consulting & </li></ul><ul><li>Multimedia </li></ul>It is currently a home-based business and a sole proprietorship

3.
Custom-built Systems: <ul><li>Advantages: usually higher-quality, more powerful than name-brand systems </li></ul><ul><li>Consultation with customer, customization </li></ul><ul><li>Order and set-up in-home for customer as per their requirements </li></ul><ul><li>Some specific enhancements include: </li></ul><ul><li>Top-quality components </li></ul><ul><li>RAID hard drive arrays </li></ul><ul><li>Flexibility in OS choice </li></ul><ul><li>High-degree of upgradeability </li></ul>

4.
The Entrepreneur— Dan Campbell <ul><li>Some Background: </li></ul><ul><li>Originally from southern Ontario, moved to Alberta to study at Canadian University College (CUC) in Lacombe </li></ul><ul><li>Computer Enthusiast since 1992 </li></ul><ul><li>Taught himself programming at age 13 </li></ul><ul><li>Became interested in business at 15 </li></ul><ul><li>Completed one undergraduate degree and now working on a second in business </li></ul><ul><li>Began Dan’s Computer Services in 2006 </li></ul>

5.
Experience: <ul><li>Over 15 computing experience </li></ul><ul><li>Subcontracted for two local computer companies </li></ul><ul><li>Ran CUC computer service shop </li></ul><ul><li>Home service calls since 2006 </li></ul><ul><li>Continued serving and building my direct client base while subcontracting </li></ul><ul><li>Clients from all over central Alberta </li></ul>

6.
Multimedia Services: <ul><li>Cassette tapes to CD </li></ul><ul><li>VHS to DVD </li></ul><ul><li>Mini-DV to DVD </li></ul><ul><li>Coming soon: </li></ul><ul><li>LPs to CD </li></ul><ul><li>35mm slide scanning </li></ul>

7.
Business Ethics & Quality of Service: <ul><li>Always deal honestly and with integrity </li></ul><ul><li>Trustworthy, thorough and high-quality service </li></ul><ul><li>Good communication & soft skills </li></ul><ul><li>Protection of customer data privacy and security </li></ul><ul><li>High availability of service </li></ul><ul><li>Benefits: </li></ul><ul><li>Development of a good name / reputation </li></ul><ul><li>Word of mouth referrals </li></ul>

8.
Challenges Overcome <ul><li>Financial : have successfully self-funded through re-investing profits in the operation </li></ul><ul><li>Time Management : juggling the demands of school, work, continuous learning in IT field </li></ul><ul><li>Advertising : have successfully been getting my name out through business cards, word of mouth referrals and now my ad in the Yellow Pages </li></ul>

9.
Lessons Learned: <ul><li>Good Communication Skills </li></ul><ul><li>To refurbish or replace? </li></ul><ul><li>Avoid delays in payment when possible </li></ul><ul><li>Extra caution before reformatting a HDD </li></ul><ul><li>Value of good advertising </li></ul><ul><li>Value of organization and thorough record keeping </li></ul><ul><li>Importance of building customer relationships </li></ul>

10.
Growth So Far: Target market is primarily home clients in central Alberta, and secondarily small business. Total new Customers Repeat business Through Advertising Referrals/word of mouth 2007 36 37 8 28 2008 53 49 11 42 2009 YTD 18 9 13 5 Totals: 107 95 32 75

11.
IT Skills Training <ul><li>CompTIA A+ certification </li></ul><ul><li>Working on Network+, 70-270 in MCSE </li></ul><ul><li>Significant programming experience in BASIC, learning C++ </li></ul><ul><li>And more! </li></ul>

12.
Further Certifications I hope to attain: <ul><li>CompTIA: </li></ul><ul><li>Network + </li></ul><ul><li>Security+ </li></ul><ul><li>Server+ </li></ul><ul><li>Linux+ </li></ul><ul><li>CTT+ </li></ul>Microsoft: MCSE: Messaging, Security MCITP: Enterprise MOS, MCAS Cisco CCNA EC-Council: CEH, LPT, MSS

13.
IT Certifications Completed: CompTIA A+

14.
Future Plans—Overview: <ul><li>Move to a commercial location in next 2 years </li></ul><ul><li>Begin hiring computer / network technicians by that time </li></ul><ul><li>Continue attaining industry certifications </li></ul><ul><ul><li>MCSE in 2010 </li></ul></ul><ul><ul><li>MCITP, CCNA in 2011 </li></ul></ul><ul><ul><li>CEH, LPT in 2012 </li></ul></ul><ul><li>Develop each of the following departments: </li></ul><ul><ul><li>General Computer Service </li></ul></ul><ul><ul><li>Corporate networking solutions </li></ul></ul><ul><ul><li>Multimedia </li></ul></ul><ul><ul><li>Computer Security consulting </li></ul></ul><ul><li>Possible expansion in Red Deer, Olds & Calgary </li></ul><ul><li>Goal of doing $1 million + of business in 2015 </li></ul>

15.
Planned Future Corporate Services <ul><li>Complete line of networking and business solutions, including: </li></ul><ul><li>Design, implementation and support of Windows Server and Linux based networks </li></ul><ul><li>Setup and support of SQL Databases, MS Exchange e-mail servers and more </li></ul><ul><li>Custom application development in </li></ul><ul><ul><li>VBA, Visual Basic.Net </li></ul></ul><ul><ul><li>C++.Net, C#, Java </li></ul></ul><ul><li>Security consulting services </li></ul><ul><ul><li>Security audits </li></ul></ul><ul><ul><li>Penetration testing </li></ul></ul><ul><ul><li>Implementation of security solutions </li></ul></ul><ul><li>Higher-level applications / systems such as CRM, ERP, BI, SAP, Oracle, E-commerce, VOIP, SAN, KM, Citrix </li></ul>

16.
Question & Answer Period