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market research &   Presented by:
                    Stewart McTavish
validation
                    Director, ideaSpace
there is no right answer
a startup is
    not a small version of a
big company waiting to grow up
a startup is a business
       in search
          of a
    business model
you don’t find
a business model
   by writing a
  business plan
you need to
    get out the building
             and
talk to potential customers
an invention
something you sell
Well understood product management process


productvalue > productprice > productcost
productvalue > productprice > productcost




       someone to sell it to
productvalue > productprice > productcost




          Customer Development - Steven Blank




customerltv > customerac + customerrc
“Inside the building”


productvalue > productprice > productcost




customerltv > customerac + customerrc




      “Outside the building”
Build-Measure-Learn Loop - Eric Reis
testable    design experiment to
     hypothesis    reduce biggest risk




validated                minimum viable
learning                    product



       document       test
        results       with
                   customers
start
here
Business Model Canvas                         by Alex Osterwalder and Yves Pigneur




                                                                              Unfair
                             Key Activities
                                                                             Advantage



                                                      Value                                       Customer
     Key Partners
                                                   Proposition                                    Segments



                            Key Resources                                    Channels




                      Cost Structure                                            Revenue Streams




www.businessmodelgeneration.com
Lean Startup Canvas                       by Ash Maurya




                                                                 Unfair
                              Solution
                                                                Advantage



                                                 Unique Value                       Customer
       Problem
                                                 Proposition                        Segments



                            Key metrics                         Channels




                     Cost Structure                               Revenue Streams




www.leancanvas.com
Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
do it in one go
                                                     Unfair
                     Solution
                                                    Advantage

          approach it from the customers pov
                                     Unique Value                       Customer
Problem
                                     Proposition                        Segments

                                   be concise
                   Key metrics                      Channels


                                   be precise

                             stay in the present
            Cost Structure                            Revenue Streams


                 it’s ok to say “I don’t know”
Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
Solution
                               Product Risk        Unfair
                                                  Advantage



                                   Unique Value                       Customer
Problem
                                   Proposition                        Segments




                           Customer Risk
                 Key metrics                      Channels




          Cost Structure
                               Market Risk          Revenue Streams
Product Risk

                                                   Unfair
                   Solution
                                                  Advantage



                                   Unique Value                       Customer
Problem
                                   Proposition                        Segments



                 Key metrics                      Channels




          Cost Structure                            Revenue Streams
Customer Risk

                                               Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
Market Risk

                                                  Unfair
                   Solution
                                                 Advantage



                                  Unique Value                       Customer
Problem
                                  Proposition                        Segments



                 Key metrics                     Channels




          Cost Structure                           Revenue Streams
Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
customerltv > customerac + customerrc




    “Outside the building”
Young
Start Ups
            Enterprise
Young
          Start Ups
                                              Enterprise




                       Product Market
                             Fit
http://pmarca-archive.posterous.com/the-pmarca-guide-to-startups-part-4-the-only
Domain knowledge
      The market
 Lifecycles and trends
   Your competitors
      The experts
        Research
       Interviews
  Who are you after?
Turning data into results
  Sales and marketing
     Fast to market
   Early Customers
         Launch
Problem / Solution   Product / Market
       Fit                 Fit
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Get out the building and talk to people

     Start with people you know but quickly move beyond

                          Talking to people is hard
  Understand Problem      Define Solution   Validate Qualitatively   Verify Quantitatively

 Pay attention to what people do, more than what they say

The first thing to learn is what questions you should be asking

          Then you move on to trying to find the answers

                  Remember to document for your team,
                    communicate with your prospects
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Unfair
                              Solution
                                                         Advantage



                                          Unique Value                       Customer
       Problem
                                          Proposition                        Segments



                            Key metrics                  Channels




                     Cost Structure                        Revenue Streams




www.leancanvas.com
Problem Interview
         Outline

           WELCOME
          2 min - Set the Stage




     COLLECT SEGMENT DATA               Segment Data
        2 min - Test customer segment



         TELL A STORY
       2 min - Set Problem Context



      PROBLEM RANKING
           4 min - Test Problem



EXPLORE CUSTOMER’S WORLDVIEW
         15 min - Test Problem




         WRAPPING UP
          2 min - Hook and ask



     DOCUMENT RESULTS
                 5 min
?


                     ?
Understand Problem       Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                           Product / Market
           Fit                                         Fit
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
price is a feature
Solution Interview
       Outline


        WELCOME
      2 min - Set the Stage


                                  Segment Data
COLLECT SEGMENT DATA
  2 min - Test customer segment



     TELL A STORY
   2 min - Set problem context



   DEMO SOLUTION
      15 min - Test Solution



     TEST PRICING
    3 min - Revenue Streams



     WRAPPING UP
         2 min - The Ask



 DOCUMENT RESULTS
              5 min
?


                                      ?
Understand Problem   Define Solution       Validate Qualitatively   Verify Quantitatively




    Problem / Solution                           Product / Market
           Fit                                         Fit
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
UVP
MVP

   a story
visual mock up
 wizard of oz
  functional
working (just)
MVP Interview Outline


       WELCOME
      2 min - Set the Stage

                                MVP

     DO THE PITCH
        2 min - Test UVP


                                MVP
     SHOW THE PRICE
        2 min - Set the Stage



           DEMO                 MVP
      15 min - Test Solution



     WRAPPING UP
   2 min - Open Feedback Loop



  DOCUMENT RESULTS
              5 min
?



                                                               ?
Understand Problem   Define Solution   Validate Qualitatively       Verify Quantitatively




                                                ?
    Problem / Solution                       Product / Market
           Fit                                     Fit
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Unfair
                   Solution
                                              Advantage



                               Unique Value                       Customer
Problem
                               Proposition                        Segments



                 Key metrics                  Channels




          Cost Structure                        Revenue Streams
Dave McClure - Startup Metrics for Pirates
?




                                                                                               ?
Understand Problem   Define Solution       Validate Qualitatively       Verify Quantitatively



                                                                   ?

    Problem / Solution                           Product / Market
           Fit                                         Fit
Young
Start Ups
            Enterprise
Young
Start Ups
            Enterprise
you need to
    get out the building
             and
talk to potential customers
Start with people you know but quickly move beyond

                        Talking to people is hard
  Understand Problem     Define Solution   Validate Qualitatively   Verify Quantitatively

 Pay attention to what people do, more than what they say

The first thing to learn is what questions you should be asking

          Then you move on to trying to find the answers

                  Remember to document for your team,
                    communicate with your prospects
Build-Measure-Learn Loop - Eric Reis
Lean Startup Canvas                       by Ash Maurya




                                                                 Unfair
                              Solution
                                                                Advantage



                                                 Unique Value                       Customer
       Problem
                                                 Proposition                        Segments



                            Key metrics                         Channels




                     Cost Structure                               Revenue Streams




www.leancanvas.com
Understand Problem   Define Solution   Validate Qualitatively   Verify Quantitatively




    Problem / Solution                       Product / Market
           Fit                                     Fit
Young
Start Ups
            Enterprise
stewart.mctavish@ideaspace.cam.ac.uk

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Seminar 2: Testing The Water: Market Research and Validation

  • 1. market research & Presented by: Stewart McTavish validation Director, ideaSpace
  • 2.
  • 3.
  • 4. there is no right answer
  • 5.
  • 6.
  • 7.
  • 8. a startup is not a small version of a big company waiting to grow up
  • 9. a startup is a business in search of a business model
  • 10. you don’t find a business model by writing a business plan
  • 11. you need to get out the building and talk to potential customers
  • 14. Well understood product management process productvalue > productprice > productcost
  • 15. productvalue > productprice > productcost someone to sell it to
  • 16. productvalue > productprice > productcost Customer Development - Steven Blank customerltv > customerac + customerrc
  • 17. “Inside the building” productvalue > productprice > productcost customerltv > customerac + customerrc “Outside the building”
  • 19. testable design experiment to hypothesis reduce biggest risk validated minimum viable learning product document test results with customers
  • 21. Business Model Canvas by Alex Osterwalder and Yves Pigneur Unfair Key Activities Advantage Value Customer Key Partners Proposition Segments Key Resources Channels Cost Structure Revenue Streams www.businessmodelgeneration.com
  • 22. Lean Startup Canvas by Ash Maurya Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams www.leancanvas.com
  • 23. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 24. do it in one go Unfair Solution Advantage approach it from the customers pov Unique Value Customer Problem Proposition Segments be concise Key metrics Channels be precise stay in the present Cost Structure Revenue Streams it’s ok to say “I don’t know”
  • 25. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 26. Solution Product Risk Unfair Advantage Unique Value Customer Problem Proposition Segments Customer Risk Key metrics Channels Cost Structure Market Risk Revenue Streams
  • 27. Product Risk Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 28. Customer Risk Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 29. Market Risk Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 30. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 31. customerltv > customerac + customerrc “Outside the building”
  • 32.
  • 33. Young Start Ups Enterprise
  • 34. Young Start Ups Enterprise Product Market Fit http://pmarca-archive.posterous.com/the-pmarca-guide-to-startups-part-4-the-only
  • 35.
  • 36.
  • 37.
  • 38. Domain knowledge The market Lifecycles and trends Your competitors The experts Research Interviews Who are you after? Turning data into results Sales and marketing Fast to market Early Customers Launch
  • 39.
  • 40.
  • 41. Problem / Solution Product / Market Fit Fit
  • 42. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 43. Get out the building and talk to people Start with people you know but quickly move beyond Talking to people is hard Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Pay attention to what people do, more than what they say The first thing to learn is what questions you should be asking Then you move on to trying to find the answers Remember to document for your team, communicate with your prospects
  • 44. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 45. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 46. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams www.leancanvas.com
  • 47.
  • 48.
  • 49.
  • 50. Problem Interview Outline WELCOME 2 min - Set the Stage COLLECT SEGMENT DATA Segment Data 2 min - Test customer segment TELL A STORY 2 min - Set Problem Context PROBLEM RANKING 4 min - Test Problem EXPLORE CUSTOMER’S WORLDVIEW 15 min - Test Problem WRAPPING UP 2 min - Hook and ask DOCUMENT RESULTS 5 min
  • 51. ? ? Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 52. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 53. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 54.
  • 55. price is a feature
  • 56. Solution Interview Outline WELCOME 2 min - Set the Stage Segment Data COLLECT SEGMENT DATA 2 min - Test customer segment TELL A STORY 2 min - Set problem context DEMO SOLUTION 15 min - Test Solution TEST PRICING 3 min - Revenue Streams WRAPPING UP 2 min - The Ask DOCUMENT RESULTS 5 min
  • 57. ? ? Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 58. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 59. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 60. UVP
  • 61. MVP a story visual mock up wizard of oz functional working (just)
  • 62. MVP Interview Outline WELCOME 2 min - Set the Stage MVP DO THE PITCH 2 min - Test UVP MVP SHOW THE PRICE 2 min - Set the Stage DEMO MVP 15 min - Test Solution WRAPPING UP 2 min - Open Feedback Loop DOCUMENT RESULTS 5 min
  • 63. ? ? Understand Problem Define Solution Validate Qualitatively Verify Quantitatively ? Problem / Solution Product / Market Fit Fit
  • 64. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 65. Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams
  • 66.
  • 67. Dave McClure - Startup Metrics for Pirates
  • 68. ? ? Understand Problem Define Solution Validate Qualitatively Verify Quantitatively ? Problem / Solution Product / Market Fit Fit
  • 69. Young Start Ups Enterprise
  • 70. Young Start Ups Enterprise
  • 71.
  • 72. you need to get out the building and talk to potential customers
  • 73. Start with people you know but quickly move beyond Talking to people is hard Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Pay attention to what people do, more than what they say The first thing to learn is what questions you should be asking Then you move on to trying to find the answers Remember to document for your team, communicate with your prospects
  • 75. Lean Startup Canvas by Ash Maurya Unfair Solution Advantage Unique Value Customer Problem Proposition Segments Key metrics Channels Cost Structure Revenue Streams www.leancanvas.com
  • 76. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Problem / Solution Product / Market Fit Fit
  • 77. Young Start Ups Enterprise
  • 78.
  • 79.