The document outlines the various roles and responsibilities of a Scrum Master. It discusses how a Scrum Master should create a rhythm and understand the team's stage, set expectations for projects and team members, facilitate meetings, enhance communication, be approachable and an active listener as a coach, and provide trainings as a trainer. The document also provides tips on how a Scrum Master can evaluate their work and continuously improve.

1. What does a Scrum
Master do, or should do,
all day?
Stefania Marinelli
Manager, Agile @Hotels.com – Expedia Group
Roma, 4 Feb 2020

2. 2
Manifesto for Agile Software Development
We are uncovering better ways of developing
software by doing it and helping others do it.
Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on
the right, we value the items on the left more.

3. Scrum Master Job
description
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4. 4
?
"Designed by rawpixel.com / Freepik"

5. 5
Scrum Master

6. Scrum Master
As the Master of
the framework!
6

7. on behalf of the team
ask for reportduring the daily
assign tasksto the team members
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give estimations

8. to establish the process
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Create a rhythm

9. Create a Rhythm
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Understand the team’s stage

10. 10

11. Create a Rhythm
11
Understand the team’s stage

12. 12

13. Create a Rhythm
13
Understand the team’s stage

14. Daily checklist
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15. Create a Rhythm
15
Understand the team’s stage

16. to establish the process
Rely on datametrics
16
Create a rhythm

17. Rely on data
17
Metrics
Make experiments, inspect and
adapt

18. 18

19. 19

20. to establish the process
Set expectationsfor projects and team members
Rely on datametrics
20
Create a rhythm

21. Set Expectations
21

22. Expectations for project
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23. 23
https://github.com/HotelsDotCom/neaps

24. Set Expectations
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25. Working agreement
25

26. 26
Master
Scrum Master

27. Scrum Master
As a Facilitator!
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28. Make silly drawings
Book rooms
28
Bring Post-it

29. in person and remotely
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Facilitate meetings

30. ➔ Agenda – goal, expectations, input and output
➔ Invite the right people
➔ Making everyone feel comfortable and valued,
encouraging participation
Facilitate meetings
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31. Meeting facilitation for
Remote meetings
Remote communication using
Lego® activity
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32. in person and remotely
Monitor actionswhat/who/when
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Facilitate meetings

33. Monitor actions
WHAT WHO WHEN
<Action> <Person name> <by… >
... …. …..
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34. 34

35. 35

36. in person and remotely
Enhance communication
within the team
Monitor actionswhat/who/when
36
Facilitate meetings

37. Create a safe space
Enhance communication
37

38. Agile Games
38

39. 39
Agile Guild

40. 40
Facilitator
Master
Scrum Master

41. Scrum Master
As a Coach!
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42. Is not a jester
Is not a fluffy Jedi
42
Is not a Therapist

43. he/she has some free time
43
Approachable

44. ➔ Free time
➔ 1:1 s
➔ React on internal chat
➔ Reply to e-mail
Approachable
44

45. he/she has some free time
Active Listener
45
Approachable

46. Active Listener
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47. he/she has some free time
Powerful questions
Active Listener
47
Approachable

48. ➔ What’s the real challenge here for you?
➔ What do you want?
➔ How can I help?
“The Coaching habit” - Michael Bungay Stanier
Powerful questions
Tell less ask more
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49. 49
Facilitator
MasterCoach
Scrum Master

50. Scrum Master
As a Trainer!
50

51. Trainings for teams

52. ❏ Agile inception for new joiners
❏ From Scrum to Kanban (and viceversa)
❏ Splitting User Stories
❏ Pair Programming
❏ Facilitation training
❏ ….
Trainings for the teams
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53. Trainings for product
Trainings for teams

54. ❏ Agile inception for new joiners
❏ Prioritization techniques
❏ Prune the backlog workshop
❏ Writing/Splitting user stories
Trainings for Product
54

55. Training for Organization
Trainings for product
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Trainings for teams

56. ➔ Agile Academy
Trainings for the
Organization
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57. 57

58. 58
Trainer
Facilitator
MasterCoach
Scrum Master

59. ➔ Set expectations
➔ Journal
➔ Ask for feedback about your impact
➔ BYOSM – Retro - https://retromat.org/en/?id=94
How can I evaluate my
work/impact?
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60. 60

61. ➔ Study/Listen to Audiobooks
➔ Meetups/Conferences
➔ On-Line Trainings
➔ Create a net with other Scrum Masters (e.g. Linkedin)
➔ Create your process goal and do experiments
How can I be a Better Scrum
Master?
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62. ➔ Set expectations / Trainings
➔ Start with small valuable steps
➔ Ask for feedback
How can I teach the teams to
ask for support?
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63. Place your screenshot here
Stefania Marinelli
Manager, Agile
@Hotels.com
Expedia group

64. thanks!
Any questions?
You can find me at
@galadriel72
linkedin.com/in/stefania-marinelli
smarinelli@hotels.com
64
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