Trust Operations is responsible for processing record keeping, tax reporting, income collection, disbursement processing, and customer service for trust and customer accounts. The department provides services such as detailed recordkeeping, asset custody, income processing, bill payments and distributions, tax payments, statements, and tax reporting documents. The team of 4 employees has over 73 years of combined experience. Their roles include account maintenance, income deposits, transaction processing, reconciliations, and providing backup support across different operations desks. The department has taken on additional work without increasing staff by implementing process automation and cross-training employees. Future projects include enhancing the online access system and implementing cost basis reporting. The department aims to deliver high quality work and service to trust clients

1. Trust Operations
October 14-15, 2015

2. What is Trust Operations?
Trust Operations is the focal point for all actions affecting
the customer accounts, and the department itself.
Trust Operations provides the services needed to process record keeping,
confirmation requirements, tax reporting, income collecting, disbursement
processing, asset movements, statements, and customer service.
Trust Operations creates and follows rules, as-well-as policy and
procedures in relation to these services. This department is subject to
compliance, internal audit, external audit, and regulatory exams.

3. • Detailed Recordkeeping
• Asset Custody
• Income Processing
• Automatic Bill Payments & Distributions
• Tax Payments
• Daily Cash Sweep
• Customized Statement Packages
• Online Access
• Tax Reporting Documents
• Customized CD Spread Purchases
• Customized Transaction Confirmations
A Few of the Services Currently Provided

4. Our
Team
73 years of
combined
experience
Connie:
- Account opening & general maintenance
- Manage & oversee account name & address records
- All income deposits
- CFO transaction processing
- CD interest mapping
- Non brokered CDs
- Fee processing
- Mortgage payment processing & reporting
- Maintain and update PAL system
- Research & special projects
Lisa:
- Maintain security detail
- Asset setup & maintenance
- Security transactions (buy, sell, transfer, receive)
- Income processing from securities at BNY
- BNY asset control & settlement
- Reconciliations
- Cross-training on each Operations desk
Stacey:
- Maintenance expense desk ticklers & pension/trust
master
- Outgoing expenses, distributions, & tax payments
- 1099 Misc. processing
- Calculate caregiver payroll
- Maintain name & address record system
- Reconciliation & outstanding check monitoring
- Order & inventory department supplies
- Nightly SunGard end-of-day processing
Stephanie:
- Organize & distribute daily reports
- Reconciliations
- Cash sweep (ACMS)
- Mutual fund transactions/transfers
- Corporate action processing
- Dividend mapping
- Provide backup & remain cross-trained for all
Operations desks
- Prepare cost center breakdown of Operations expenses
- Process & report quarterly RCT reports
- Daily department balancing & maintain daily work
archive
- Process account closings

5. Are we ready for more?
Well, here’s what we’ve done so far…..
• Added a new trust department, new branch, several administrators, and their book
of business without adding Ops staff
• Implemented Process Management – using automated forms processing,
templates, and reassignment of work flow.
• Enhanced user’s accessibility to advanced areas of the trust system
• Provided and continue to provide one-on-on training where needed
• Added/Merged a new bank and workflow into our existing system without adding
Ops Staff
• Beat all conversion deadlines, and scrubbed new data in the system in just 6
weeks!

6. New Projects Being Launched
• New PAL – Enhanced online access with PCB branding
• Security Type Recoding – This will enhance investment return reporting
• Cost Basis Reporting System – Needed for sending and receiving automated
transfer instructions on fixed income assets.
• Automation and balancing of amortization and accretion of fixed income assets
through complex constant yield method provided by WSC.

7. Our Theme
By virtue of the unique personal relationships of the trust clients… the
customers rely earnestly on the quality of work preformed for their
benefit, or on their behalf.
Dedication, knowledge, understanding, good attitudes, and great
workmanship is truly the theme of our department. It sets the tone for
the future, and insures we deliver a quality product to our special private
banking clients.