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Buildengagement,
not websites:
PartOne(theConcept)
StephenLandau/@stlandau&@substance/PartOne
Stephen Landau:
CreativeDirector&Co-Founderof
Substance,aninteractivebrandagencyin
Portland,Oregon
StephenLandau/@stlandau&@substance/PartOne
OnTwitter:
stlandau& substance
Hashtag: #orgc
StephenLandau/@stlandau&@substance/PartOne
What I’ll be
talking about:
StephenLandau/@stlandau&@substance/PartOne
Social media
strategy.
StephenLandau/@stlandau&@substance/PartOne
Social media
strategy.
StephenLandau/@stlandau&@substance/PartOne
Web 2.0
StephenLandau/@stlandau&@substance/PartOne
Web 2.0
StephenLandau/@stlandau&@substance/PartOne
StephenLandau/@stlandau&@substance/PartOne
Engagement
through words.
StephenLandau/@stlandau&@substance/PartOne
The Substance Long Table.
Built out of reclaimed gluelam beams, the long
table is where everyone sits. Instead of cubicles or
individual desks, the long table allows us all to
participate in the conversation. It helps in
concepting, problem-solving, and how the
company is run. No one is so important that they
should have a private office; the principals sit next
to the employees so everyone is involved in all
aspects of the company.
StephenLandau/@stlandau&@substance/PartOne
Enagement
through photos.
StephenLandau/@stlandau&@substance/PartOne
Enagement
throught video.
StephenLandau/@stlandau&@substance/PartOne
StephenLandau/@stlandau&@substance/PartOne
Words
+
Photos
+
Video
StephenLandau/@stlandau&@substance/PartOne
Thisisallinformation.
We want to achieve
engagement.
StephenLandau/@stlandau&@substance/PartOne
Engagement
throughconcept.
StephenLandau/@stlandau&@substance/PartOne
Concepting is theprocessof
thinkingaboutwhatwewant
tocommunicateandhowwe
wanttoaccomplishthisasit
relatestoacompany’sbrand.
StephenLandau/@stlandau&@substance/PartOne
StephenLandau/@stlandau&@substance/PartOne
“Abrandisaperson’sgut
feelingaboutaproduct,service
ororganization.”
-MartyNeumeier,TheBrandGap
StephenLandau/@stlandau&@substance/PartOne
Concepting is your
strategy,combinedwiththe
tacticstoachievethesegoals.
StephenLandau/@stlandau&@substance/PartOne
Strategy:
Whatyouwanttodo.
StephenLandau/@stlandau&@substance/PartOne
Tactics:
Whatyouneedtodoto
accomplishyourstrategy.
StephenLandau/@stlandau&@substance/PartOne
Strategy
+Tactics
StephenLandau/@stlandau&@substance/PartOne
Tactics:
(a)Website
(b)Photos
(c)Videos
(d)Blogs
(e)Facebook,Twitter,etc.(socialnetworks)
(f)TripAdvisor,Yelp,etc.(userreviews)
StephenLandau/@stlandau&@substance/PartOne
Tactics:
(a)Website
StephenLandau/@stlandau&@substance/PartOne
Tactics:
(b)Photos
(c)Videos
(d)Blogs
(e)Facebook,Twitter,etc.(socialnetworks)
(f)TripAdvisor,Yelp,etc.(userreviews)
StephenLandau/@stlandau&@substance/PartOne
Tactics:
(a)Website
(b)Photos
(c)Videos
(d)Blogs
(e)Facebook,Twitter,etc.(socialnetworks)
(f)TripAdvisor,Yelp,etc.(userreviews)
StephenLandau/@stlandau&@substance/PartOne
We can no longer
build one “place”
and hope people
will go there.
StephenLandau/@stlandau&@substance/PartOne
We can no longer
broadcast our
messages and
hope people will
receive them.
StephenLandau/@stlandau&@substance/PartOne
We can no longer
think about
marketing as only
campaigns.
StephenLandau/@stlandau&@substance/PartOne
We can no longer
think about media
as social or regular or
online or offline.
StephenLandau/@stlandau&@substance/PartOne
We can no longer
thinkaboutcontent
as usergeneratedor
officialor viral.
StephenLandau/@stlandau&@substance/PartOne
Buildengagement,
not websites.
StephenLandau/@stlandau&@substance/PartOne
What do
you want
to do?StephenLandau/@stlandau&@substance/PartOne
And how can
you accomplish
this?
StephenLandau/@stlandau&@substance/PartOne
Strategy
+Tactics
StephenLandau/@stlandau&@substance/PartOne
How will we
know if we’re
successful?
StephenLandau/@stlandau&@substance/PartOne
Buildengagement,
not websites:
PartTwo(theExecution)
StephenLandau/@stlandau&@substance/PartOne

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Build Engagement, Not Websites: Part One (the Concept)