The quality of a company's customer service is directly linked to the level of customer satisfaction. The employees at Scott's Pawn & Jewelry take pride in providing their customers with great service. "All our employees are well-trained, friendly, and extremely knowledgeable providing the best customer experience," owner Steve Scott of Birmingham explains. Happy customers, become repeat buyers and help you foster business growth through word-of-mouth advertising. Checkout CrunchBase page of Steve Scott of Birmingham https://www.crunchbase.com/person/steve-scott-birmingham

1. Scott's Pawn & Jewelry: Five Ways to
Improve Customer Service
The quality of a company's customer service is directly
linked to the level of customer satisfaction. The
employees at Scott's Pawn & Jewelry take pride in
providing their customers with great service. "All our
employees are well-trained, friendly, and extremely
knowledgeable providing the best customer experience,"
owner Steve Scott explains.

2. Happy customers, become repeat buyers and help you
foster business growth through word-of-mouth
advertising.
Here are five ways you can improve customer service
within your company.
1.Build customer relationships by personally reaching out
to your customers, making sure they are happy with the
service they were provided. This can also help build
customer loyalty while finding ways to provide even
better service to your customers.

3. 2.Find a way to be flexible when accommodating your
customers. You need to be willing to adapt your
approach to helping keep your customers happy. This
doesn’t mean you have to submit to every demand
made by your customer, but you should be willing to be
flexible.
3.Simply ask your customers what you can do to improve
their customer experience. Take time to evaluate their
responses and determine how you can incorporate their
suggestions into your business.

4. 4.Reward your employees for going the extra mile. When
employees go above and beyond to meet customer
expectations, reward them. Incentives will help spark
greater customer service among your employees.
5.Admit when you make mistakes and do everything in
your power to make them right. Your customers will
respect you and will help to foster trust.

5. Steve Scott prides himself in providing excellent customer
service throughout his multiple pawn shops, Scott’s
Jewelry & Pawn. Their exceptional customer service has
earned them the reputation for being Alabama’s best
pawn shops.