A TMA World blog post, from our Director of Learning Deployment, David Hall. David explains why the ROI of learning should be measured by deployment (what the learners do differently as a result of the learning), rather than happy sheets. To find out why there is no ROI without deployment, contact us enquiries@tmaworld.com

1. I Don’t
Care
Whether
You Are Happy
David Hall
TMA World │ Director of Learning Deployment

2. I Don’t Care Whether You Are Happy
I Don’t Care
Whether You Are Happy
But You’re OK
Because Lots of Other People Do.

3. I Don’t Care Whether You Are Happy
In fact at the end of every training course you are
asked to say just
how happy you are…
with the course, the trainer, the venue, the
materials,
your participation, etc.

4. I Don’t Care Whether You Are Happy
We really do care about your
happiness.
Well actually I don’t!
Your happiness is way at the bottom of my list of
key questions for learners.

5. I Don’t Care Whether You Are Happy
I want to know…
• Exactly what have you learned?
• How much has your understanding
of the subject increased?
• How much more skilled are you now than before you attended the
course?
• How much more confident are you in applying your skills and
understanding back in the real world of the workplace?

6. I Don’t Care Whether You Are Happy
And above all, way above all these
fine questions, right at the top of
the list, number one in my
interrogation hit parade is…
What are you going to do
differently?

7. I Don’t Care Whether You Are Happy
Or to put it more bluntly… are you going to do anything
differently?
And if so what?
When?
Where?
and
How?

8. I Don’t Care Whether You Are Happy
When I know that learners have a determination and a
plan to deploy that learning, then, and only then,
will I be interested in how happy they are.

9. I Don’t Care Whether You Are Happy
And another thing, whilst I am on the
subject of making learners happy.
Do you know the amount of time
and effort that goes into this in
relation to how much learners make
us happy?

10. I Don’t Care Whether You Are Happy
In my humble estimation I would say
that the providers of learning, right
from the organizers, designers,
facilitators, admin, L and D support and
a whole host of other unsung heroes
concern themselves with making their
passengers on their learning journeys
as happy as kids on Christmas day and
in return…?

11. I Don’t Care Whether You Are Happy
Well that’s enough
from me for today,
we will explore that
question next time.
Let me know what
you think.
Have a happy day.

12. I Don’t Care Whether You Are Happy
To learn more about how we can help your organization,
please contact us at
enquiries@tmaworld.com
or visit
http://www.tmaworld.com/training-solutions/