Lecture sliced

1. 1. Knowledge
Management
Definition, History and Presence
Knowledge Management Introduction Stefan Urbanek
2008 Lecture Slides stefan.urbanek@gmail.com
http://stiivi.com
Stiivi

2. Lectures were based on this book:
Kimiz Dalkir:
Knowledge Management in Theory and Practice
Elsevier 2005

3. Definition

4. Knowledge
Management ...
... has many definitions
business perspective
knowledge science perspective
process/technology perspective
...
... has multidisciplinary nature
... is a mix of strategies, tools and techniques

5. The Mix
people
technologies
processes

6. Business Definition
explicit concern of business:
intellectual assets
creation, capture, organization, access and use
collaborative and
integrated approach
positive business results
☛ book p. 4-5

7. Business Definition
Explicit (recorded)
tacit (personal know-how)
intellectual assets
intellectual assets
!
time
Oragnisational memory Positive business
results
☛ book p. 4-5

8. Process Perspective
systematic approach
leveraging collective wisdom to
increase responsiveness and innovation
continuous flow of knowledge to
the right people at the right time

9. Breakdown
Data 10º
directly observable or verifiable, a fact
Information weather forecast for forthcoming friday evening
content that represents analyzed data
late night skating is going to be cancelled, I need
Knowledge to change my plans
makes sense of our world
subjective and valuable information – validated and organized into a
model
☛ book p. 7

10. source: "Information as a Resource", Harlan Cleveland

11. Knowledge
Tacit Knowledge
difficult to articulate, put into words, text or drawings
resides within heads of knowers
Explicit Knowledge
content that has been captured in some tangible form such as
words, audio recordings or images
resides on tangible concrete media
☛ book p. 7

12. Properties of
Knowledge
Tacit Knowledge Explicit Knowledge
ability to adapt ability to copy
know-how & know-why ability to teach and train
share a vision organize, systematize
transmit a culture translate vision into guidelines
☛ book p. 7

13. Properties of
Knowledge
use of knowledge does not consume it
transferral of knowledge does not result in
losing it
knowledge is abundant, but the ability to use it
is scarce

14. ?
much of an organization’s valuable knowledge
walks out the door

15. Intellectual Capital
Competence
skills necessary to achieve a certain level of performance
Capability
strategic skills necessary to integrate and apply competencies
Technologies
tools and methods required to produce certain physical result
☛ book p. 16

16. Intellectual Assets
intellectual assets = ∑
what employees know and know how to do
☛ book p. 16

17. History

18. Timeline
first KM university programs
certification of knowledge innovation standards 2000+
intellectual capital as most important asset APQL benchmarking
1997
community of practice balanced scorecard
emergence of virtual organizations 1994 Wiki
World Wide Web
measurement of intellectual assets knowledge management foundations
1991
knowledge creating company
first CKO
organizational learning
1988
1985 proliferation of information technology
ArpaNet
...
1969
☛ book p. 14

19. Today

20. Why?
globalization and virtualization of business
multisite, multilingual and multicultural nature
learner organizations and corporate amnesia
problems of knowledge continuity
technological advances
knowledge availability – always available and up-to-date
☛ book p. 18