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Preparing for launch
Today’s topics
• Understanding your financial position
• Build your network
• Create a plan and some goals
• Get the legal elements in order
• Building a team to support
Financial position
• Have you
− Forecasted your sales?
− Forecasted your costs?
− Created a personal survival budget?
− Created a cashflow forecast?
− Calculated how long you have to make a success of it?
Sales forecast
MONTH SALES a SALES
b
SALES
c
TOTAL
MONTH
MONTH CUMULATIVE
MONTHLY
1
2
3
4
5
6
7
8
9
10
11
12
YEAR
Understanding your costs
Direct Costs
• An expense that can be traced directly to a
process or product.
• Direct costs (such as for labour and materials)
vary with the rate of output but are uniform for
each unit of production
Indirect Costs
• Indirect costs are costs that are not directly
accountable to a cost object.
• Indirect costs include administration, personnel
and security costs.
• These are those costs which are not directly
related to production.
• Also called overheads and fixed costs.
Cashflow
−Working out your “burn
rate”
−Money in versus money
out per month
−What is your net outgoing
per month until you start
to make a profit?
Cashflow
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Income
Sales a
Sales b
Total Income £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Expenditure
Materials
Subcontract Charges
Packaging and Carriage
Wages
Business Rent
Business Rates
Water Rates
Light / Heat / Power
Repairs and Renewals
Business Insurance
Travel and Vehicle costs
Printing and Stationery
Marketing
Professional Fees
General Expenditure
Total Expenditure £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Monthly net inflow / outflow £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Cumulative monthly flow £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Personal survival budget
Personal survival Budget £
Mortgage / Rent
Council Tax
Utilities
Insurance
Car costs (insurance / tax)
Food
Entertainment
Estimated Income (partner / job /
other)
Savings
Runway
Net burn rate
£2500
Monthly out goings
Personal costs + business burn
rate
£1000 + £2000 = £3000
Monthly income
Personal income
£500
Net burn rate / Savings = Runway
£2500 / £10,000 = 4 months
Therefore have 4 months minimum before the business
needs to generate at least £2500 in sales per month
Is this viable?
Revenue streams
• Can we get customers to pay a
specific price for our value
propositions?
• Can we generate sufficient revenue?
Profit
• Can we generate more revenues
than costs in order to make a profit?
Cost structure
• Can we manage our costs and keep
them under control?
Is it viable?
BUILD YOUR NETWORK
Early adopters
Inside referral
Outside referral
Event contact
Social media
Cold call
Who do you think….
• Has the most pain?
• Has the shortest sales cycle?
• Has the budget?
• Has the authority?
• Write a few bullet points about them
Early adopter persona
Name:
Persona description:
Age, Gender, Marital status, location, education,
hobbies, leisure time
Gains:
To what extent do current products
make them happy?
Pains:
What causes bad feeling in the
customer with the current products?
Jobs to be done?
What tasks are supported by the
product?
What are the goals?
Use cases
How is the product used? Where is it
used and when is it used?
What happens before and after use?
How does the customer obtain
information?
What influences a purchase decision?
Early adopter persona
Can you create an early adopter persona?
Inside Referral
Who is in your existing network could
meet the criteria of an early adopter?
• Has the problem
• Has the desire to solve it
• Has the budget to pay for it etc
Inside referral
One key tip for any start up is to ensure that you have a ready made network for your idea.
So before you start your business build your network
− Use social media – LinkedIn
− Attend events
− Attend networking
Outside referral
Outside referral
What could we do to encourage
our direct connections to refer
us on to others?
Tips for encouraging referrals
• Give great customer service – delight your customers
• Encourage social media sharing after a purchase
• Create case studies and use testimonials
• Offer incentives
• Place a referral card inside their order
How will you approach them?
• Phone
• Email
• Networking
• Event
• Social media
• You decide………
• But try as many as you can
What do we approach them with?
Problem Answer Credibility Evidence
Next
steps
Prospect Pain
/ Capability
Gap
Many companies are trying to grow and are experiencing
difficulties with lack of finance, ability to innovate or the internal
capacity to deliver
What’s my
role
My role is to help companies to overcome these barriers by
providing the support they need either in the form of workshops or
one to one coaching
Why it’s
unique
What’s different about this is we work with a wide variety of high
quality coaches with a number of different specialisms
PLANNING AND GOALS
What do you want from your business?
Where
are you
now?
Where do
you want
to go?
How are
you going
to get
there
Prosper Planning
• What’s your one wildly important goal?
• What are the individual objectives to achieving this?
− Perhaps per “department”
• What are the actions to achieving each objective?
• What are the measures of success?
Prosper plan
Gantt Charts – what are you going to do and when
Road Mapping
Longer term planning
• How are you going to grow?
• Typically 4 areas available
− Geographic expansion
− New products / features
− New technology
− New customer segments
What does your road map look like?
• Can you create a development timeline for your business
in year 1?
• What are your key achievement milestones?
Longer term planning
What does your long term strategy look like?
• Can you create a development timeline for your business beyond year 1?
• What are your achievement milestones?
− Think about
−New tech
−New features
−New markets
−New locations
LEGALS
Insurance
• Public liability
• Employers liability
• Product liability
• Professional Indemnity
• Sickness or injury
• Contents insurance
Business structures – have you registered?
• Sole trader, freelance or self employed
• Partnership
• Limited company
• Franchise
• Social enterprise
Banking – do I need a separate account?
• Some small businesses don't like to open a separate bank account because of the charges.
• If you don't have a dedicated bank account for your business, there is much more risk of confusion
and your bookkeeping will take longer because there will be more transactions to account for –
many of which will be irrelevant to your business.
• Banks often give you a good deal when you start up
• If HM Revenue & Customs investigates your business, you will be giving them access to your
personal as well as your business income when they look at the bank statements if you mix
everything up in a private account.
• It also means that whoever is preparing your accounts and tax returns will see details of your
personal/private spending
• If you operate as a limited company – although there is no specific legal requirement – you are
strongly advised to open a separate bank account for the company.
Naming
• Choosing a name for your business can be tough, but it can be approached methodically. There are
five main types of company name:
• Descriptive (Premier Sandwiches)
• Owner-named (Dave's Sandwiches)
• Multiple owner-named (Johnson Hobson Wilson Potato Peeler)
• Pointless initials (DS Ltd.)
• Irrelevant but memorable (Orange, as in the mobile phone company)
• You MUST check to see if the name you would like to use is being used by another business already
• You can check via Companies House or simply search for the name on the internet.
What are Terms and Conditions?
General and special
arrangements, provisions,
requirements, rules,
specifications, and standards
that form an integral part of
an agreement or contract.
What are Terms and Conditions?
Terms and conditions are
vital to your business as they
set out responsibilities that
relate to you and your
customers.
Why use them?
They protect you as a buyer
or seller and they protect
your rights
What should they cover?
• Specifying when payment will be due, what interest will be due on late payments, and so on.
• Making sure you can recover as many of the collection and litigation costs as possible, if you aren’t paid.
• Limiting your liability if you are unable to supply the goods.
• Explaining what will happen if only part of an order is delivered, or if a delivery contains faulty products.
• Stating that you retain ownership of goods until payment has been received.
• Intellectual property ownership
• Termination clause
• Privacy statement
• Acknowledgement
• Method to resolve problems
Where should they be displayed?
• A supplier should make express references to its standard terms and conditions:
− In catalogues, brochures or other similar documents
− On quotations
− On purchase order forms
− On any acknowledgement or confirmation of purchase
− On delivery notes
− On invoices
BUILDING A TEAM
Bridge the skills gap
What are the skills gaps in your business?
Marketing?
Finance?
Technology?
Sales?
Admin?
Operations?
BE HONEST
Think about the
future not just
now
How could you fill them?
Gaps
Hire
Intern
Co-
founder
Contractor
Finding the right person
Advertising
Job Centre
Word of
mouth
Colleges and
Uni’s
Internet
Trade
magazines
Recruitment
agencies
FINAL TIPS
Tip 1 – Research – Research - Research
Wider world
Industry
Competition
Customers
Tip 2 – Plan
Where are
you now?
Where do
you want
to go?
How are
you going
to get
there
Tip 3 – Knowing your customers
Customers (potential customers)
• Who are they?
• What are they prepared to pay?
• What do they like about your product?
• What do they dislike?
• How frequently will they buy
When carrying out potential
customer research its important to
first identify who your potential
customers might be. Don’t waste
your time asking people their
views on products or services that
they will not buy.
Tip 4 – Determining value
Augmented
Product
Total Product
Core Product
For Example
• Guarantee
For Example
• Packaging
• After sales service
• Environment
For Example
• Car
• Training Services
• Graphic Design
services
Benefit
Building
Tip 5 – Getting your product / service right
Tip 6 – Set the right price
Competition Marketing
Cost
Pricing
methods
Tip 7 – Know the right way to communicate
Publicity
Direct Marketing
Personal
selling
Advertising
Sales Promotion
Internet/websit
e
Online marketing
Face to face
(Trade shows)
Tip 8 – Don’t be afraid to seek advice

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Getting ready to launch

  • 2. Today’s topics • Understanding your financial position • Build your network • Create a plan and some goals • Get the legal elements in order • Building a team to support
  • 3. Financial position • Have you − Forecasted your sales? − Forecasted your costs? − Created a personal survival budget? − Created a cashflow forecast? − Calculated how long you have to make a success of it?
  • 4. Sales forecast MONTH SALES a SALES b SALES c TOTAL MONTH MONTH CUMULATIVE MONTHLY 1 2 3 4 5 6 7 8 9 10 11 12 YEAR
  • 5. Understanding your costs Direct Costs • An expense that can be traced directly to a process or product. • Direct costs (such as for labour and materials) vary with the rate of output but are uniform for each unit of production Indirect Costs • Indirect costs are costs that are not directly accountable to a cost object. • Indirect costs include administration, personnel and security costs. • These are those costs which are not directly related to production. • Also called overheads and fixed costs.
  • 6. Cashflow −Working out your “burn rate” −Money in versus money out per month −What is your net outgoing per month until you start to make a profit?
  • 7. Cashflow Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Income Sales a Sales b Total Income £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 Expenditure Materials Subcontract Charges Packaging and Carriage Wages Business Rent Business Rates Water Rates Light / Heat / Power Repairs and Renewals Business Insurance Travel and Vehicle costs Printing and Stationery Marketing Professional Fees General Expenditure Total Expenditure £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 Monthly net inflow / outflow £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 Cumulative monthly flow £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
  • 8. Personal survival budget Personal survival Budget £ Mortgage / Rent Council Tax Utilities Insurance Car costs (insurance / tax) Food Entertainment Estimated Income (partner / job / other) Savings
  • 9. Runway Net burn rate £2500 Monthly out goings Personal costs + business burn rate £1000 + £2000 = £3000 Monthly income Personal income £500 Net burn rate / Savings = Runway £2500 / £10,000 = 4 months Therefore have 4 months minimum before the business needs to generate at least £2500 in sales per month
  • 11. Revenue streams • Can we get customers to pay a specific price for our value propositions? • Can we generate sufficient revenue? Profit • Can we generate more revenues than costs in order to make a profit? Cost structure • Can we manage our costs and keep them under control? Is it viable?
  • 13. Early adopters Inside referral Outside referral Event contact Social media Cold call
  • 14. Who do you think…. • Has the most pain? • Has the shortest sales cycle? • Has the budget? • Has the authority? • Write a few bullet points about them
  • 15. Early adopter persona Name: Persona description: Age, Gender, Marital status, location, education, hobbies, leisure time Gains: To what extent do current products make them happy? Pains: What causes bad feeling in the customer with the current products? Jobs to be done? What tasks are supported by the product? What are the goals? Use cases How is the product used? Where is it used and when is it used? What happens before and after use? How does the customer obtain information? What influences a purchase decision?
  • 16. Early adopter persona Can you create an early adopter persona?
  • 17. Inside Referral Who is in your existing network could meet the criteria of an early adopter? • Has the problem • Has the desire to solve it • Has the budget to pay for it etc
  • 18. Inside referral One key tip for any start up is to ensure that you have a ready made network for your idea. So before you start your business build your network − Use social media – LinkedIn − Attend events − Attend networking
  • 20. Outside referral What could we do to encourage our direct connections to refer us on to others?
  • 21. Tips for encouraging referrals • Give great customer service – delight your customers • Encourage social media sharing after a purchase • Create case studies and use testimonials • Offer incentives • Place a referral card inside their order
  • 22. How will you approach them? • Phone • Email • Networking • Event • Social media • You decide……… • But try as many as you can
  • 23. What do we approach them with? Problem Answer Credibility Evidence Next steps
  • 24. Prospect Pain / Capability Gap Many companies are trying to grow and are experiencing difficulties with lack of finance, ability to innovate or the internal capacity to deliver What’s my role My role is to help companies to overcome these barriers by providing the support they need either in the form of workshops or one to one coaching Why it’s unique What’s different about this is we work with a wide variety of high quality coaches with a number of different specialisms
  • 26. What do you want from your business? Where are you now? Where do you want to go? How are you going to get there
  • 27. Prosper Planning • What’s your one wildly important goal? • What are the individual objectives to achieving this? − Perhaps per “department” • What are the actions to achieving each objective? • What are the measures of success?
  • 29. Gantt Charts – what are you going to do and when
  • 31.
  • 32. Longer term planning • How are you going to grow? • Typically 4 areas available − Geographic expansion − New products / features − New technology − New customer segments
  • 33. What does your road map look like? • Can you create a development timeline for your business in year 1? • What are your key achievement milestones?
  • 35. What does your long term strategy look like? • Can you create a development timeline for your business beyond year 1? • What are your achievement milestones? − Think about −New tech −New features −New markets −New locations
  • 37. Insurance • Public liability • Employers liability • Product liability • Professional Indemnity • Sickness or injury • Contents insurance
  • 38. Business structures – have you registered? • Sole trader, freelance or self employed • Partnership • Limited company • Franchise • Social enterprise
  • 39. Banking – do I need a separate account? • Some small businesses don't like to open a separate bank account because of the charges. • If you don't have a dedicated bank account for your business, there is much more risk of confusion and your bookkeeping will take longer because there will be more transactions to account for – many of which will be irrelevant to your business. • Banks often give you a good deal when you start up • If HM Revenue & Customs investigates your business, you will be giving them access to your personal as well as your business income when they look at the bank statements if you mix everything up in a private account. • It also means that whoever is preparing your accounts and tax returns will see details of your personal/private spending • If you operate as a limited company – although there is no specific legal requirement – you are strongly advised to open a separate bank account for the company.
  • 40. Naming • Choosing a name for your business can be tough, but it can be approached methodically. There are five main types of company name: • Descriptive (Premier Sandwiches) • Owner-named (Dave's Sandwiches) • Multiple owner-named (Johnson Hobson Wilson Potato Peeler) • Pointless initials (DS Ltd.) • Irrelevant but memorable (Orange, as in the mobile phone company) • You MUST check to see if the name you would like to use is being used by another business already • You can check via Companies House or simply search for the name on the internet.
  • 41. What are Terms and Conditions? General and special arrangements, provisions, requirements, rules, specifications, and standards that form an integral part of an agreement or contract.
  • 42. What are Terms and Conditions? Terms and conditions are vital to your business as they set out responsibilities that relate to you and your customers.
  • 43. Why use them? They protect you as a buyer or seller and they protect your rights
  • 44. What should they cover? • Specifying when payment will be due, what interest will be due on late payments, and so on. • Making sure you can recover as many of the collection and litigation costs as possible, if you aren’t paid. • Limiting your liability if you are unable to supply the goods. • Explaining what will happen if only part of an order is delivered, or if a delivery contains faulty products. • Stating that you retain ownership of goods until payment has been received. • Intellectual property ownership • Termination clause • Privacy statement • Acknowledgement • Method to resolve problems
  • 45. Where should they be displayed? • A supplier should make express references to its standard terms and conditions: − In catalogues, brochures or other similar documents − On quotations − On purchase order forms − On any acknowledgement or confirmation of purchase − On delivery notes − On invoices
  • 48. What are the skills gaps in your business? Marketing? Finance? Technology? Sales? Admin? Operations? BE HONEST Think about the future not just now
  • 49. How could you fill them? Gaps Hire Intern Co- founder Contractor
  • 50. Finding the right person Advertising Job Centre Word of mouth Colleges and Uni’s Internet Trade magazines Recruitment agencies
  • 52. Tip 1 – Research – Research - Research Wider world Industry Competition Customers
  • 53. Tip 2 – Plan Where are you now? Where do you want to go? How are you going to get there
  • 54. Tip 3 – Knowing your customers Customers (potential customers) • Who are they? • What are they prepared to pay? • What do they like about your product? • What do they dislike? • How frequently will they buy When carrying out potential customer research its important to first identify who your potential customers might be. Don’t waste your time asking people their views on products or services that they will not buy.
  • 55. Tip 4 – Determining value
  • 56. Augmented Product Total Product Core Product For Example • Guarantee For Example • Packaging • After sales service • Environment For Example • Car • Training Services • Graphic Design services Benefit Building Tip 5 – Getting your product / service right
  • 57. Tip 6 – Set the right price Competition Marketing Cost Pricing methods
  • 58. Tip 7 – Know the right way to communicate Publicity Direct Marketing Personal selling Advertising Sales Promotion Internet/websit e Online marketing Face to face (Trade shows)
  • 59. Tip 8 – Don’t be afraid to seek advice

Notes de l'éditeur

  1. Complete sheet 7 of the handout – 10 mins exercise
  2. The process of an ideal pitch with an example. This is what we have been striving for throughout the session a process from Pain through to role through to uniqueness
  3. The typical business structures in the UK. Need to emphasise UK here as other countries have different models and structures We will discuss each in turn
  4. Some other tips Shop around and see what each bank are offering as a free banking period as a start-up. Typically these days around 18 months free banking Shop around and ensure you set up the right account – look at ways in which you will be getting income – will it be cash or electronic transfer? Will you need international banking or a merchant bank account (the ability to take visa payments) Shop around – what is the availability of the bank manager like? Is it difficult to get an appointment – will you need them? Sometimes it pays to use the bank you have your personal account with as they already know you.
  5. If you wish to portray a solid but unremarkable image, the descriptive approach may be justified. However, it is worth noting that inventive branding has permeated almost every product category these days, so you should be as brave as you can be. The second option (ie owner-named) may be relevant if you have a reputation from a past life and it will be helpful for past clients to know that it's your business. In the case of Dave's Sandwiches, this is unlikely, but if you are a prominent expert in a specific field, it may be relevant. Multiple owner-named business names are unwieldy and hard to remember. As a start-up this is unlikely to be an issue, but if you are going into business with several partners consider the pitfalls of choosing a long-winded name just to satisfy the founding partners' egos. It may not benefit the business, so resist this route if possible because it usually just leads to hoots of derision. Option four, pointless initials, is also highly undesirable. A quick glance at the phone book reveals thousands of these acronyms. Initials say nothing about you and are unremarkable, so resist using them. The last option, irrelevant but memorable, can be fun if done well. For example, if you work in a fairly dry sector, the use of a fun, lively name might make your business more memorable. All of this is of course a matter or personal taste, but usually it really is worth dreaming up a distinctive, memorable name for your business. when trading internationally might want to check the name doesn't have negative connotations in the country where you are considering trading. All if using acronyms / initials check Theydon't spell out something that can negatively impact business.