2. Today’s topics
• Understanding your financial position
• Build your network
• Create a plan and some goals
• Get the legal elements in order
• Building a team to support
3. Financial position
• Have you
− Forecasted your sales?
− Forecasted your costs?
− Created a personal survival budget?
− Created a cashflow forecast?
− Calculated how long you have to make a success of it?
4. Sales forecast
MONTH SALES a SALES
b
SALES
c
TOTAL
MONTH
MONTH CUMULATIVE
MONTHLY
1
2
3
4
5
6
7
8
9
10
11
12
YEAR
5. Understanding your costs
Direct Costs
• An expense that can be traced directly to a
process or product.
• Direct costs (such as for labour and materials)
vary with the rate of output but are uniform for
each unit of production
Indirect Costs
• Indirect costs are costs that are not directly
accountable to a cost object.
• Indirect costs include administration, personnel
and security costs.
• These are those costs which are not directly
related to production.
• Also called overheads and fixed costs.
6. Cashflow
−Working out your “burn
rate”
−Money in versus money
out per month
−What is your net outgoing
per month until you start
to make a profit?
7. Cashflow
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Income
Sales a
Sales b
Total Income £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Expenditure
Materials
Subcontract Charges
Packaging and Carriage
Wages
Business Rent
Business Rates
Water Rates
Light / Heat / Power
Repairs and Renewals
Business Insurance
Travel and Vehicle costs
Printing and Stationery
Marketing
Professional Fees
General Expenditure
Total Expenditure £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Monthly net inflow / outflow £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
Cumulative monthly flow £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00
8. Personal survival budget
Personal survival Budget £
Mortgage / Rent
Council Tax
Utilities
Insurance
Car costs (insurance / tax)
Food
Entertainment
Estimated Income (partner / job /
other)
Savings
9. Runway
Net burn rate
£2500
Monthly out goings
Personal costs + business burn
rate
£1000 + £2000 = £3000
Monthly income
Personal income
£500
Net burn rate / Savings = Runway
£2500 / £10,000 = 4 months
Therefore have 4 months minimum before the business
needs to generate at least £2500 in sales per month
11. Revenue streams
• Can we get customers to pay a
specific price for our value
propositions?
• Can we generate sufficient revenue?
Profit
• Can we generate more revenues
than costs in order to make a profit?
Cost structure
• Can we manage our costs and keep
them under control?
Is it viable?
14. Who do you think….
• Has the most pain?
• Has the shortest sales cycle?
• Has the budget?
• Has the authority?
• Write a few bullet points about them
15. Early adopter persona
Name:
Persona description:
Age, Gender, Marital status, location, education,
hobbies, leisure time
Gains:
To what extent do current products
make them happy?
Pains:
What causes bad feeling in the
customer with the current products?
Jobs to be done?
What tasks are supported by the
product?
What are the goals?
Use cases
How is the product used? Where is it
used and when is it used?
What happens before and after use?
How does the customer obtain
information?
What influences a purchase decision?
17. Inside Referral
Who is in your existing network could
meet the criteria of an early adopter?
• Has the problem
• Has the desire to solve it
• Has the budget to pay for it etc
18. Inside referral
One key tip for any start up is to ensure that you have a ready made network for your idea.
So before you start your business build your network
− Use social media – LinkedIn
− Attend events
− Attend networking
21. Tips for encouraging referrals
• Give great customer service – delight your customers
• Encourage social media sharing after a purchase
• Create case studies and use testimonials
• Offer incentives
• Place a referral card inside their order
22. How will you approach them?
• Phone
• Email
• Networking
• Event
• Social media
• You decide………
• But try as many as you can
23. What do we approach them with?
Problem Answer Credibility Evidence
Next
steps
24. Prospect Pain
/ Capability
Gap
Many companies are trying to grow and are experiencing
difficulties with lack of finance, ability to innovate or the internal
capacity to deliver
What’s my
role
My role is to help companies to overcome these barriers by
providing the support they need either in the form of workshops or
one to one coaching
Why it’s
unique
What’s different about this is we work with a wide variety of high
quality coaches with a number of different specialisms
26. What do you want from your business?
Where
are you
now?
Where do
you want
to go?
How are
you going
to get
there
27. Prosper Planning
• What’s your one wildly important goal?
• What are the individual objectives to achieving this?
− Perhaps per “department”
• What are the actions to achieving each objective?
• What are the measures of success?
32. Longer term planning
• How are you going to grow?
• Typically 4 areas available
− Geographic expansion
− New products / features
− New technology
− New customer segments
33. What does your road map look like?
• Can you create a development timeline for your business
in year 1?
• What are your key achievement milestones?
35. What does your long term strategy look like?
• Can you create a development timeline for your business beyond year 1?
• What are your achievement milestones?
− Think about
−New tech
−New features
−New markets
−New locations
37. Insurance
• Public liability
• Employers liability
• Product liability
• Professional Indemnity
• Sickness or injury
• Contents insurance
38. Business structures – have you registered?
• Sole trader, freelance or self employed
• Partnership
• Limited company
• Franchise
• Social enterprise
39. Banking – do I need a separate account?
• Some small businesses don't like to open a separate bank account because of the charges.
• If you don't have a dedicated bank account for your business, there is much more risk of confusion
and your bookkeeping will take longer because there will be more transactions to account for –
many of which will be irrelevant to your business.
• Banks often give you a good deal when you start up
• If HM Revenue & Customs investigates your business, you will be giving them access to your
personal as well as your business income when they look at the bank statements if you mix
everything up in a private account.
• It also means that whoever is preparing your accounts and tax returns will see details of your
personal/private spending
• If you operate as a limited company – although there is no specific legal requirement – you are
strongly advised to open a separate bank account for the company.
40. Naming
• Choosing a name for your business can be tough, but it can be approached methodically. There are
five main types of company name:
• Descriptive (Premier Sandwiches)
• Owner-named (Dave's Sandwiches)
• Multiple owner-named (Johnson Hobson Wilson Potato Peeler)
• Pointless initials (DS Ltd.)
• Irrelevant but memorable (Orange, as in the mobile phone company)
• You MUST check to see if the name you would like to use is being used by another business already
• You can check via Companies House or simply search for the name on the internet.
41. What are Terms and Conditions?
General and special
arrangements, provisions,
requirements, rules,
specifications, and standards
that form an integral part of
an agreement or contract.
42. What are Terms and Conditions?
Terms and conditions are
vital to your business as they
set out responsibilities that
relate to you and your
customers.
43. Why use them?
They protect you as a buyer
or seller and they protect
your rights
44. What should they cover?
• Specifying when payment will be due, what interest will be due on late payments, and so on.
• Making sure you can recover as many of the collection and litigation costs as possible, if you aren’t paid.
• Limiting your liability if you are unable to supply the goods.
• Explaining what will happen if only part of an order is delivered, or if a delivery contains faulty products.
• Stating that you retain ownership of goods until payment has been received.
• Intellectual property ownership
• Termination clause
• Privacy statement
• Acknowledgement
• Method to resolve problems
45. Where should they be displayed?
• A supplier should make express references to its standard terms and conditions:
− In catalogues, brochures or other similar documents
− On quotations
− On purchase order forms
− On any acknowledgement or confirmation of purchase
− On delivery notes
− On invoices
52. Tip 1 – Research – Research - Research
Wider world
Industry
Competition
Customers
53. Tip 2 – Plan
Where are
you now?
Where do
you want
to go?
How are
you going
to get
there
54. Tip 3 – Knowing your customers
Customers (potential customers)
• Who are they?
• What are they prepared to pay?
• What do they like about your product?
• What do they dislike?
• How frequently will they buy
When carrying out potential
customer research its important to
first identify who your potential
customers might be. Don’t waste
your time asking people their
views on products or services that
they will not buy.
56. Augmented
Product
Total Product
Core Product
For Example
• Guarantee
For Example
• Packaging
• After sales service
• Environment
For Example
• Car
• Training Services
• Graphic Design
services
Benefit
Building
Tip 5 – Getting your product / service right
57. Tip 6 – Set the right price
Competition Marketing
Cost
Pricing
methods
58. Tip 7 – Know the right way to communicate
Publicity
Direct Marketing
Personal
selling
Advertising
Sales Promotion
Internet/websit
e
Online marketing
Face to face
(Trade shows)
Complete sheet 7 of the handout – 10 mins exercise
The process of an ideal pitch with an example. This is what we have been striving for throughout the session a process from
Pain through to role through to uniqueness
The typical business structures in the UK. Need to emphasise UK here as other countries have different models and structures
We will discuss each in turn
Some other tips
Shop around and see what each bank are offering as a free banking period as a start-up. Typically these days around 18 months free banking
Shop around and ensure you set up the right account – look at ways in which you will be getting income – will it be cash or electronic transfer? Will you need international banking or a merchant bank account (the ability to take visa payments)
Shop around – what is the availability of the bank manager like? Is it difficult to get an appointment – will you need them?
Sometimes it pays to use the bank you have your personal account with as they already know you.
If you wish to portray a solid but unremarkable image, the descriptive approach may be justified. However, it is worth noting that inventive branding has permeated almost every product category these days, so you should be as brave as you can be.
The second option (ie owner-named) may be relevant if you have a reputation from a past life and it will be helpful for past clients to know that it's your business. In the case of Dave's Sandwiches, this is unlikely, but if you are a prominent expert in a specific field, it may be relevant.
Multiple owner-named business names are unwieldy and hard to remember. As a start-up this is unlikely to be an issue, but if you are going into business with several partners consider the pitfalls of choosing a long-winded name just to satisfy the founding partners' egos. It may not benefit the business, so resist this route if possible because it usually just leads to hoots of derision.
Option four, pointless initials, is also highly undesirable. A quick glance at the phone book reveals thousands of these acronyms. Initials say nothing about you and are unremarkable, so resist using them.
The last option, irrelevant but memorable, can be fun if done well. For example, if you work in a fairly dry sector, the use of a fun, lively name might make your business more memorable. All of this is of course a matter or personal taste, but usually it really is worth dreaming up a distinctive, memorable name for your business.
when trading internationally might want to check the name doesn't have negative connotations in the country where you are considering trading. All if using acronyms / initials check Theydon't spell out something that can negatively impact business.