1. Suman Bakshi
Customer Support Engineer (IPBB OSS) - Ericsson India Global Services Pvt. Ltd
Kharagpur, West Bengal
suman1989.vc@gmail.com - +91-9163385783
To secure a challenging position and contribute my skills efficiently as a professional, possessing competent
technical skills to the benefit of all.
Resume Summary
• Bachelor of Technology in Electronics and Communication Engg.
• CCNA (R&S) certified
• Customer Support Engineer at Ericsson Global India Services Pvt. Ltd.
• Hands-on experience in Ericsson, Huawei transmission equipment & cisco switches & Routers & broadband
servers like SO-EM & IPTNMS.
Summary of roles and responsibilities:
Have overall 4 years of experience in Transmission, IP & Linux fault management.
1. Have experience in direct interaction with Telecom customers: Airtel Bangladesh and Region Europe.
2. Have experience in working with full ownership in managing complex technical issues: developing plans/
schedules; delivering a product or service in a timely and cost-effective manner.
3. Worked on MPLS & Native Ethernet links.
4. Worked on L2/L3 Networks, Network Loops, HSRP/VRRP, OSPF, BGP and EIGRP.
5. Worked on identification and implementation of robust technical solutions related to SDH, Ethernet over
SDH Network, and DCN. over EMS & NMS that supports customers' business requirements.
6. Proactive participation in Network Planning, implementation, and technical support for O&M related issues.
7. Worked on the products of Ericsson, Huawei, Marconi and Cisco.
8. Worked in resolution of network outage issue in Back-Office Transmission Domain for Airtel Bangladesh
network.
9. Performing activities like addition of new node in network, site migration, GB link Migration, optimization of
network, providing protection to critical links.
10. Worked on implementation of planned activities like site migration, BSC migration, Link migrations, which
requires extensive co-ordination with field personal to ensure proper patching.
11. Worked on License Update / Up-gradation of Transmission Nodes activities.
Career Contour
Willing to relocate: Anywhere
WORK EXPERIENCE
Customer Support Engineer (IPBB OSS)
Ericsson India Global Services Pvt. Ltd - Kolkata, West Bengal - July 2016 to Present
Duration From 1st July '16 to till date.
Location Kolkata
JOB RESPONSIBILITIES
Clients Region Europe

2. Key Role
1. Requirement gathering from customers for several CSR's
2. Resolution of critical issues and analyzing long term solutions.
3. Learning to automate manual tasks to decrease SLAs
4. Implementing real time technical issues across various domains of Transmission and OSS.
5. Interacting directly with customer and delivering the expectations as an individual contributor.
6. Discussion with Design team regarding bug in the current patch/release and how to mitigate them in the
next release.
7. Maintaining Repetitive Outage Tracker.
Ericsson India Global Services Pvt. Ltd - October 2012 to June 2016
Duration From 4th October '12 to 30th June '16.
Location Kolkata
JOB RESPONSIBILITIES
Clients Airtel Bangladesh
Key Role
1. Planning and Implementation of optical transport links.
2. Configuring links SDH & PDH Transport equipment.
3. Analyzing the capacity in the network to meet the project requirement.
4. Carrying out traffic migration and up-gradation of live links & re-routing of live traffic (both 2G & 3G) in critical
outages.
5. Troubleshooting for transmission issues.
6. Performing activities like loop splitting, MSP & MSSP testing, Node & card replacement.
7. Troubleshooting of XPIC link.
8. Regular monitoring and troubleshooting of transmission alarms and coordinating local NOC & site engineers
to keep the outage to be the lowest.
9. Troubleshooting of MPLS & Native Ethernet links.
10. Troubleshooting of L2/L3 Networks, Network Loops, HSRP/VRRP, OSPF.
Proactive Activities
• Created a VB script to automate XPI Level of Microwave links in the network
• Comparing the XPI deviation with standard values, and shared the consolidated report with Customer.
EDUCATION
Bachelor of Technology in Electronics & Communication Engineering
West Bengal University of Technology - Kalyani, West Bengal
2008 to 2012
Hijli High School
LINKS
http://www.linkedin.com/in/suman-bakshi-567168a8