The Art of Being Indispensableat Work
WHO doesn’t want to be that indispensable go-to person? To do that,
though, it seems like you must say yes to everybody and everything. To
Bruce Tulgan, the author of The Art of Being Indispensable at Work, says
overcommitment actually gets in the way of being that go-to person.
The process of trying to become indispensable too often means stretching
oneself beyond human capacity so that priorities become muddled. Important
tasks are left undone or done ineffectively. All of this might leave you
wondering when all of this collaboration business is going to blow over so that
you can get back to doing your real job.
I have news for you: this is your real job now. Navigating collaborative
relationships is not going away. And doing that job very, very well is how true
go-to people, in the real world, win real influence, beat
overcommitment, and get the right things done.
In short, we all need to work together. When we help others succeed, we all
succeed. It not good enough for one department to get it right. All
departments need to get it right with coordinated responses that are aligned
with the company strategy.
The way of the go-to person is not to do everything for everybody. That only
leads to the overcommitment syndrome. But they do as much as they can
do well. The go-to person approaches “every relationship determined to add
value to every interaction and to every other person.”
In practice, you may have reservations about how this is even realistically
possible. Issues like overwork, lack of accountability, lack of authority, how to
say no and yes, arrogance are all addressed by Tulgan.
Real influence is what makes the go-to person the go-to person. “Real
influence is the power you have when other people really want to do things for
you, make good use of your time, and contribute to your success.” The way to
build it is by serving others “by doing the right thing for the long-term,
moment by moment, adding maximum value in every single interaction.”
It is important, too, to “know what is required and what’s allowed—up and
down the chain of command—before you try to work things out at your own
level.” The key here is alignment. Before you can work things out at your own
level, you must be sure that you are aligned with the people making decisions.
Good communication up and down the chain of command is how to make sure
Whether to say yes or no is about how you will spend your time. Alignment
with the ultimate decision-makers gives clarity to this process for you and
allows you to provide clarity for those below you. “Knowing what decisions are
not for you to make is like having guardrails. Within those guardrails of
vertical alignment is where you have the discretion—the authority and the
burden—to field those asks all day long and make tough decisions about yes
Tulgan says you first need to fine-tune the ask. “The ask is the time o drill
down before you overcommit or, more likely, before you wrongly commit.”
You need to consider what exactly is being asked for, what it will take, and are
you able to provide what is needed. Say no when you cannot do it (you don’t
have the skill, knowledge, or time), when you are not allowed to do it, or
when you should not do it.
“Every good no makes room for a better yes.” A successful yes is based on a
good plan of execution. That includes working smart and finishing what you
“Work smart by professionalizing everything you do, specializing in what you
do best, and steadily expanding your repertoire of specialties. Know what you
want to be known for.” Specializing in what you do best is not just doing what
you like best. You must be proficient at all aspects (like paperwork) of what
you do or like to do best.
Too many people make the mistake of thinking that the key to being a go-to
person is being the hardest worker. And hard work is very important, of
course. But if you work really hard at doing the wrong things or doing things
wrong, you are not adding value.
Don’t juggle. You need focus to finish what you start. You can only finish one
thing at a time.
If you want to be indispensable at work, you need to be known for
executing on one important thing after another very well, very fast,
all day long. That means powerfully contributing to the value of those
things—be they meetings, emails, conversations, research, whatever—by
giving them your full focused attention.
The go-to person makes a concerted effort to get better and better at working
with others. To improve relationships, make gratitude one of your trademarks
and opt for continuous improvement.
If you are smart, you realize quickly that you cannot be a true go-to person just
by being great at the technical aspects of your job. Relationships are critical.
But you cannot build the kind of relationships you need by working around the
system, sidestepping rules, playing politics or making friends with the right
people. You cannot make yourself powerful just by being a steamroller who
won’t take no for an answer. Nobody will want you to be successful and
powerful either if you turn everything you do into a favor that you add up on a
ledger tally, and expect something in return quid-pro-quo style.
Once you realize that service to others, adding value for others, is the key to
being a go-to person, then you face a whole new set of challenges: You are in
danger of trying to do everything for everybody. You are in danger of saying
yes, yes, yes until you are overwhelmed. You try to outwork everybody. Add
more and more responsibilities to your to-do list. And soon you are
Becoming a go-to person is not easy and requires practicing the principles
presented here over time. These ideas also have benefits outside of work too.
Serving others makes you the kind of person others want to help succeed. That
kind of influence is indispensable
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