1. House keepingHouse keeping
departmentdepartment
One picture of thatOne picture of thatDESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com

2. What is Contract?
A contract is an agreement between two
parties negotiating a business deal.
Contracts may be made with some firms for
the provision of certain services.

3. Types of contract service
• Pest control.
• Laundry.
• Horticulture.
• Glass cleaning.
• Security services.
• Polishing of
different surface.
• Specialized cleaning
as cleaning carpets &
chandeliers.
• Flower arrangement.
• Linen.
• Public area.

4. Types of Contract?
• Long term contracts.
• Short term
contracts.
• Hiring contracts as
linen, equipments,
etc.
• Leasing contracts as
furniture and
furnishings.
• Consultancy services-
Experts visits the
hotel & guides the
staff in achieving
professional standard.

5. Contract cleaning firms offer
wide range of services which
includes
• Complete cleaning programs
undertaken by the contractor as
Housekeeper contract cleaning.
• Regular, selected type of cleaning as
night cleaning of entrance hall etc.
• Periodic service as disinfecting,
upholstery cleaning, etc

6. National Health Service has
a system of competitive
tendering for the domestic
hotels or services.

7. Steps to be taken while making
a contract which are as follows
• Put tenders to at least three
contractor & compare.
• Check out their market credibility.
• Check references thoroughly.
• Check whether the contractor is
registered & licensed under The
Contract Labor Act 1970 Govt. of India.

8. • Check the type & amount of training
giving to workers.
• Prepare detailed specifications.
Some guidelines for hotels.
Greet the workers.
Visit there working site shortly.
Make sure you are properly insured.
Eye on hotel equipments.
Not pay in advance.

9. Who is a Good contractor?
• The contractor who gives Higher
level of cleanliness at the same cost
which can be obtained by using New
technologies, more efficient
equipment used.
• Believes in less pilferage & use of
higher quality materials which being
used.

10. How will you price the
contract?.
• Fixed price
Adv: Advance knowledge of the
cost.
Dis : Lack of control over the
quality of the personnel.
• Cost plus fixed fee
Dis :Total cost of the product
cannot be determined in
advance.
Work is based on
competitive bidding.
The work performed+
fixed fee for the
service.

11. • Cost plus percentage
Dis:1 Inherent incentives for the
contractor to increase the total
contract cost.
2 Total cost of the project will
not be known in advance.
• Guaranteed maximum
Dis: Not flexible.
• Time & material
Dis:1Total cost cannot be
determined.
2 Very little control over the
quality of personnel.
• Fixed cost + the extra
work they did in the
limited allotted.
• Fixed fee+ the cost of
all worked performed.
Cost of project in
advance.
• Fixed cost of material
& labor. Flexible in
terms of work.

12. What are the needs of
taking contract?
• Saving cost of labor.
• Divide the formed union in hotel.
• Smooth flow of work.
• Extra work can be undertaken.

13. Pros
• Accurate
budgeting.
• Correct equipment
& trained staff.
• No buying or hiring
of specialized
equipments.
• Extra work can be
carried out.
• Risk & hazards to
permanent staff
are reduced.
• Contractor deals
with problem
rather then
management.
• More profit in
terms of labor as
no PFs & Medical.

14. Cons
• Loss of flexibility.
• Loss of proprietary
interest.
• Problems regarding
security.
• Problems regarding
co-
operation/liaison
between
departments.
• Weakens the
quality & loyalty of
the staff.
• Use of cheaper &
poor quality
products.
• Poor supervision.
• May not meet the
hotel standards of
quality.

15. Essentials
Housekeeping department provides
detailed specification of the work to the
contractor as :
What is to be done,
When it is to done,
How it is to be done.

16. Specifications
• Period or duration of
the contract, date of
signing contract &
regular review of the
specification.
• Schedule of areas to
be served.
• Frequency with which
job is to be done.
• Hours during which
work is to be done.
• Security requirement.
• Provisions of lockers.
• Cover of sickness and
annual leave.
• Document giving clear
& precise instruction
about the task.
• Description of
methods, equipments
& material required.
• Insurance coverage
for guest, workers &
assets.

17. Suggestion
Contractor must be 20-30% more
productive then direct labor in
order to provide an equal service
at an equal cost & so that we get
the fair profit.

18. • Mechanical Equipments.

19. • Carpet cleaning machine.

20. • Steam cleaning machine.

21. • Dry cleaning machines.

22. • Manual Equipments.

24. Selection of cleaning equipments.
• Safety.
• Suitability.
• Ease of handling.
• Portability.
• Reliability.
• Durability.
• Noise level.
• Protective design.
• Ease of storage.

25. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com