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DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYA...
Effective & successful managers
Successful managers – defined
operationally in terms of the speed of
their performance wi...
The golden rule management philosophy
Trust people fairly but according to merit
Make others feel important
Motivate pe...
The effective management of people
Figure 7.5
Old Manager
 Thinks of self
as manager or
boss
 Follows chain
of command
 Works within a
set
organizational
structure
N...
Old Manager
 Makes most
decisions
alone
 Hoards
information
 Tries to master
one major
discipline
 Demands long
hours
...
Assessing a manager’s effectiveness
The strength of
motivation & the morale
of staff
The success of their
training & dev...
Success Domains
Key is Balance
Personal
Growth
Relationships
Work
Material
Wealth
Power
Spirituality
Health
Integrity
The Basic Managerial Skills
 Planning, Organizing
 Setting goals (Prioritize & Posterioritize)
 Self assessment (Contri...
Emotional Intelligence
• Ability to monitor your own and others’
emotions and deal with them effectively
• Leaders with em...
The Basic Leadership Skills
 How you manage!
 Philosophy, style, approach, attitude,
emotional intelligence.
 Motivatin...
What is Stress?
Stress - the unconscious
preparation to fight or flee that
a person experiences when
faced with any demand...
Stress Approaches
Fight
Flight
Potential negative consequences of a destructive job
stress-burnout cycle.
Sources of Stress at Work
(Internal & External)
Work Demands
TTaasskk DDeemmaannddss RRoollee DDeemmaannddss
Change & unce...
Stress Sources at Work
(Internal & External)
NonWork Demands
FFaammiillyy DDeemmaannddss PPeerrssoonnaall DDeemmaannddss
M...
How to combat stress?
Mental
 Count to 10
 Control your thoughts
 Fantasize
 Ignore the problem???
 Meditate & Yoga
...
How to combat stress?
Physical
 Stretch
 Massage
 Exercise
 Aromatherapy
 Reflexology
Stress and Money
Prioritize
...
 The importance
• Changing social scene
• Changing work culture
• Increased work time
• Dual income families
 Steps to a...
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYA...
Manager skills ppt
Manager skills ppt
Manager skills ppt
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Manager skills ppt

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Manager skills ppt

  1. 1. DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar
  2. 2. Effective & successful managers Successful managers – defined operationally in terms of the speed of their performance within the organisation Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates
  3. 3. The golden rule management philosophy Trust people fairly but according to merit Make others feel important Motivate people by praise Encourage feedback Sandwich every bit of criticism between two layers of heavy praise Have an open-door philosophy Help other people get what they want Never hide behind policy or pomposity
  4. 4. The effective management of people Figure 7.5
  5. 5. Old Manager  Thinks of self as manager or boss  Follows chain of command  Works within a set organizational structure New Manager  Thinks of self as sponsor, team leader, or internal consultant  Deals with anyone necessary to get job done  Changes organizational structure in response to market change 1
  6. 6. Old Manager  Makes most decisions alone  Hoards information  Tries to master one major discipline  Demands long hours New Manager  Invites others to join in decision making  Shares information  Tries to master broad array of disciplines  Demands results 1.7
  7. 7. Assessing a manager’s effectiveness The strength of motivation & the morale of staff The success of their training & development The creation of an organisational environment in which staff work willingly & effectively Meeting important deadlines Accuracy of work Level of complaints Adherence to quality standards Productivity Adhering to budgets set
  8. 8. Success Domains Key is Balance Personal Growth Relationships Work Material Wealth Power Spirituality Health Integrity
  9. 9. The Basic Managerial Skills  Planning, Organizing  Setting goals (Prioritize & Posterioritize)  Self assessment (Contribution, Productivity)  Team building (Participation,Interpersonal)  Managing time and stress  Problem solving and decision-making  Creativity  Communication & listening (Multi culture)  Emotional Intelligence
  10. 10. Emotional Intelligence • Ability to monitor your own and others’ emotions and deal with them effectively • Leaders with emotional intelligence are – More likely to detect friction and eliminate conflict – More flexible – Better situational leaders
  11. 11. The Basic Leadership Skills  How you manage!  Philosophy, style, approach, attitude, emotional intelligence.  Motivating and inspiring others to high levels of performance  Effective leaders know how to lead in any given situation, with any given group of individuals  Effective Leadership is very rare – and extremely valuable to
  12. 12. What is Stress? Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand Stressor - the person or event that triggers the stress response
  13. 13. Stress Approaches Fight Flight
  14. 14. Potential negative consequences of a destructive job stress-burnout cycle.
  15. 15. Sources of Stress at Work (Internal & External) Work Demands TTaasskk DDeemmaannddss RRoollee DDeemmaannddss Change & uncertainty Lack of control Career progress New technologies Work overload/underload Role conflict: • Interrole • Intrarole • Person-role Role ambiguity IInntteerrppeerrssoonnaall DDeemmaannddss PPhhyyssiiccaall DDeemmaannddss Abrasive personalities Sexual harassment Leadership styles Extreme environments Strenuous activities Hazardous substances
  16. 16. Stress Sources at Work (Internal & External) NonWork Demands FFaammiillyy DDeemmaannddss PPeerrssoonnaall DDeemmaannddss Marital expectations Child-rearing/day care arrangements Parental care Religious activities Self-improvement tasks Traumatic events
  17. 17. How to combat stress? Mental  Count to 10  Control your thoughts  Fantasize  Ignore the problem???  Meditate & Yoga • Focus point • Control your breathing  Think about how you’ll be a better person • Failure • Success
  18. 18. How to combat stress? Physical  Stretch  Massage  Exercise  Aromatherapy  Reflexology Stress and Money Prioritize Delegate Diet Sleep 
  19. 19.  The importance • Changing social scene • Changing work culture • Increased work time • Dual income families  Steps to achieve work-life balance: • Discourage employees from working late • Take a regular employee satisfaction survey • Provide vacations • flexi times
  20. 20. DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com

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