Submit Search
Upload
Learning & Managing with Peer Reviews - Mike Stone
•
1 like
•
62 views
Support Driven
Follow
Learning & Managing with Peer Reviews - Mike Stone
Read less
Read more
Leadership & Management
Report
Share
Report
Share
1 of 20
Download now
Download to read offline
Recommended
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Support Driven
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Support Driven
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Support Driven
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Support Driven
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Support Driven
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Support Driven
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Support Driven
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
Support Driven
Recommended
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Support Driven
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Support Driven
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Support Driven
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Support Driven
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Support Driven
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Support Driven
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Support Driven
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
Support Driven
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Support Driven
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Support Driven
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Support Driven
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Support Driven
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Support Driven
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Support Driven
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Support Driven
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheets
Support Driven
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
Support Driven
You don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
Support Driven
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Support Driven
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Support Driven
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...
Support Driven
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore Lanchart
Support Driven
Supporting Support Team Discovery Circle
Supporting Support Team Discovery Circle
Support Driven
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Support Driven
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...
Support Driven
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Support Driven
Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake Bartlett
Support Driven
Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex Gadd
Support Driven
internal analysis on strategic management
internal analysis on strategic management
harfimakarim
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
tanmayarora45
More Related Content
More from Support Driven
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Support Driven
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Support Driven
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Support Driven
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Support Driven
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Support Driven
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Support Driven
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Support Driven
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheets
Support Driven
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
Support Driven
You don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
Support Driven
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Support Driven
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Support Driven
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...
Support Driven
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore Lanchart
Support Driven
Supporting Support Team Discovery Circle
Supporting Support Team Discovery Circle
Support Driven
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Support Driven
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...
Support Driven
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Support Driven
Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake Bartlett
Support Driven
Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex Gadd
Support Driven
More from Support Driven
(20)
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
You don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore Lanchart
Supporting Support Team Discovery Circle
Supporting Support Team Discovery Circle
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake Bartlett
Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex Gadd
Recently uploaded
internal analysis on strategic management
internal analysis on strategic management
harfimakarim
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
tanmayarora45
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
Ass.Prof. Dr. Mogeeb Mosleh
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Hedda Bird
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
Delhi Call girls
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
ssuserf63bd7
Safety T fire missions army field Artillery
Safety T fire missions army field Artillery
KennethSwanberg
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Nimot Muili
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Riyadh +966572737505 get cytotec
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
guptaswati8536
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
Ram V Chary
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
Aaron Stannard
International Ocean Transportation p.pdf
International Ocean Transportation p.pdf
AlejandromexEspino
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
Ass.Prof. Dr. Mogeeb Mosleh
Recently uploaded
(15)
internal analysis on strategic management
internal analysis on strategic management
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
Safety T fire missions army field Artillery
Safety T fire missions army field Artillery
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
International Ocean Transportation p.pdf
International Ocean Transportation p.pdf
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
Learning & Managing with Peer Reviews - Mike Stone
1.
Mike Stone @mike.stone BetterCloud Learning & Managing
with Peer Reviews SUPCONF Spring 2017
Download now