SlideShare une entreprise Scribd logo

Rethinking The Support Agenda - Bill Bounds

•
•
Support Driven
Support Driven

Rethinking The Support Agenda - Bill Bounds

Direction et management
1  sur  31
Télécharger pour lire hors ligne
Bill Bounds Bill Bounds Coaching and Consulting Rethinking the Support Agenda SUPCONF Fall 2017
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds
Rethinking The Support Agenda - Bill Bounds

Recommandé

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Support Driven
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 

Recommandé

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Support Driven
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
 
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Support Driven
 
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartHow to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartSupport Driven
 
Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupport Driven
 
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosLeadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosSupport Driven
 
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Support Driven
 
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetGet your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetSupport Driven
 
Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettTop 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettSupport Driven
 
Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddPutting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddSupport Driven
 
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Giuseppe De Simone
 
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixUnlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixCIToolkit
 

Contenu connexe

Plus de Support Driven

Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
 
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Support Driven
 
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartHow to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartSupport Driven
 
Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupport Driven
 
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosLeadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosSupport Driven
 
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Support Driven
 
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetGet your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetSupport Driven
 
Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettTop 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettSupport Driven
 
Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddPutting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddSupport Driven
 

Plus de Support Driven (20)

Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheets
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
 
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...
 
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartHow to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore Lanchart
 
Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupporting Support Team Discovery Circle
Supporting Support Team Discovery Circle
 
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosLeadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
 
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...
 
Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetGet your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan Worksheet
 
Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettTop 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake Bartlett
 
Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddPutting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex Gadd
 

Dernier

Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Giuseppe De Simone
 
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixUnlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixCIToolkit
 
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...CIToolkit
 
How-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem ResolutionHow-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem ResolutionCIToolkit
 
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证jdkhjh
 
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingSimplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingCIToolkit
 
Reflecting, turning experience into insight
Reflecting, turning experience into insightReflecting, turning experience into insight
Reflecting, turning experience into insightWayne Abrahams
 
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan ManchFarmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan ManchRashtriya Kisan Manch
 
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentFrom Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentCIToolkit
 
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)jennyeacort
 
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramBeyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramCIToolkit
 
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsMeasuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsCIToolkit
 
From Goals to Actions: Uncovering the Key Components of Improvement Roadmaps
From Goals to Actions: Uncovering the Key Components of Improvement RoadmapsFrom Goals to Actions: Uncovering the Key Components of Improvement Roadmaps
From Goals to Actions: Uncovering the Key Components of Improvement RoadmapsCIToolkit
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsHannah Smith
 
Shaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful ThinkingShaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful ThinkingGiuseppe De Simone
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project ManagementCIToolkit
 

Dernier (16)

Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
 
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixUnlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
 
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
 
How-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem ResolutionHow-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem Resolution
 
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
 
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingSimplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
 
Reflecting, turning experience into insight
Reflecting, turning experience into insightReflecting, turning experience into insight
Reflecting, turning experience into insight
 
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan ManchFarmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
 
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentFrom Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
 
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
 
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramBeyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
 
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsMeasuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield Metrics
 
From Goals to Actions: Uncovering the Key Components of Improvement Roadmaps
From Goals to Actions: Uncovering the Key Components of Improvement RoadmapsFrom Goals to Actions: Uncovering the Key Components of Improvement Roadmaps
From Goals to Actions: Uncovering the Key Components of Improvement Roadmaps
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
 
Shaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful ThinkingShaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful Thinking
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project Management
 

Rethinking The Support Agenda - Bill Bounds