1. SURAJKANT KUMAR
Systems Engineer – Fidelity Investments India
sura0197@gmail.com Mobile: +91 – 9916261115
Career Objective
A proficient computing professional 5+ experience in Information Technology with experience in
Unix/Windows Application Support and Unix Administration specializing in Oracle Enterprise Linux
covering various issues such as installation, configuration, administration, rebuild, troubleshooting,
performance management and process of automation.
In-depth Knowledge
• 5 years of IT experience in UAT, Support, Maintenance & Implementation.
• Good hands on experience in SQL query tuning , PL/SQL and UNIX shell scripting.
• Good hands on experience in CONTROL-M Scheduler.
• Knowledge on informatica and IBM Message Queue.
• Good Hands on experience in Windows Server Maintenance.
• Good domain knowledge in Investment Banking.
• Well versed with requirements and change management, problem management, software
lifecycle and product quality.
• Involved in analysis, debugging, testing, deployment and audit.
• Installation and configuration Oracle Enterprise Linux.
• Support Performance monitoring and tuning the Oracle Enterprise Linux
• Patch Management for Oracle Enterprise Linux
• Backup Management for Oracle Enterprise Linux, Solaris and AIX.
• Report generation and submitting to customer as agreed.
• Good trouble shooting on these products and coordination with the team support which
required high level support.
• Having good skills on generating analyzing the performance report of the UNIX servers using
Teamquest tool and tune the servers for good performance.
• Advanced knowledge on ticketing tools such as HP Service Manager, Environment Service
Center & Manage Now Incident Management, and HP PPMC tool.
• Have good inter personal, communication and presentation skills.
• Experience of leading and guiding team.
Educational Summary
• B.Tech in Computer Science and Engineering from Synergy Institute of Engineering and
Technology (Biju Pattanaik University of Technology) with 77.7% aggregate during 2005-2009
• Class XII from DAV Public School , Ranchi with 60.8% aggregate during 2002-2004
• Class X from DAV Public School with 72% aggregate during 2001-2002.
Corporate training
Completed corporate training in RHCE 6.0 with LLC (Red hat)
Completed in house corporate training on Apache Tomcat
Completed corporate training on Windows server 2010 administration (IIHT)
Completed Course on IT Infrastructure Management Conducted at Micro Academy(I) Pvt. Ltd from July
1st 2010 to August 8th 2010

2. Work Experience
Project1:
• Client : Fidelity Investments
• Project : FILI- Fidelity Investments Life Insurance, Insight
and C3- Cross channel compensation
• Role : Systems Engineer
• Duration : Jun 2013 – Till date
• Team Size : 8
• Tools : Putty, Toad, control-m, informatica
Roles and Responsibilities:
• Taking care of application releases during the weekends and the Disaster Recovery
(DR) activities.
• To support Fidelity's Insurance products, Mutual funds, Annuity for US clients.
• Working on Production support, monitoring of batch cycles via control_M
• Responsible for the overall support of the systems that support Fidelity's Insurance
products
• To provide support services for 7x24 batch support, infrastructure oversight and
planning, software deployments, issue escalation and resolution, and disaster
recovery and failover
• All infrastructure support for applications that used to manage Fidelity’s Insurance
product
• Main focus is Application/environment availability and operability for our external and
internal customers.
• Control M administration, Batch Scheduling and Operations
• Testing, implementing and supporting batch scheduling services.
• Creating new Unix/windows job via Controlm
• Handling of Incident Tickets and Change Management tickets by using HP service
Manager
• Deploying applications in Prod and Non-Prod environment
• Discussing with the team if there are any escalations or clarifications received from
clients and with any other issues.
• Working with US clients and supporting control-m batch Nightly cycle
• Had been to US for 1 month for training Purpose on new Projects
• support and classification of incidents and problems
• Routing service requests to support groups when incidents are no closed
• Ownership of the issues; monitoring, tracking and communicating the progress of
each issues
• Perform expert level investigation of customer issues, identifying their root cause,
and correcting when possible
• Supporting on the Prod and Non-prod Environments
Project2:
• Project : Linux Administration
• Duration : March 2011 – May 2013
• Team Size : 30
Roles and Responsibilities:
• Day to day Linux server operations

3. • Working in expedite and emergency Change management
• OS Patching, OS migrations, Disk, File System, Memory, CPU core and Process Management,
• Fslv management on Linux ( File system logical volumes)
• Working experience on HP & DELL servers
• Experience on tools such as HP Service Manager, PPMc, SRM client, Teamquest Citrix XenCenter
• Installing and upgrading VxFS, VCS. Creating and managing Vxfs and VCS resources
• OS lever upgrade and migration from lower to higher releases on Physical and virtual servers,
• Providing support on Linux server prod and non-prod environments with Incidents
• Provide day-to-day technical support and administration in UNIX environment
• Install and configure Linux operating systems and servers.
• Handled the tasks of Decommissioning, maintaining and troubleshooting Oracle Linux
• Oversaw the performance tuning, maintenance and failure of UNIX servers.
• In-depth knowledge of Red hat Linux operating system functionality and administration of file
systems using Veritas Volume Manager (VxVM)
• NFS administration, File system management JFS, ext3, ext4, , vxfs and nfs.
• Proactive maintenance on systems health and patches to the systems and applications,
Scheduling on cron jobs
• Deploying packages and patches in Linux environment servers
• Provided 24x7 Remote Support for UNIX Production Problems on monthly rotation basis.
• Monitored and supervised a team of Administrators to ensure the effective running of the
organization.
• Providing technical and process related assistance to fellow employees to provide prompt and
reliable service to meet the SLA, Working on ticketing process based on ITIL V3 Working on
Automated and Manual Tickets.
• Tracking change controls and impact analysis. Involved in daily Change control board meetings.
• Remote Server management of Production, Development & test servers primarily built around
Red Hat Linux on daily basis. .
• Participating in the Internal Change Management processes.
• Service Requests, Incident, Problem, Change & Configuration Management
• Scheduling & performing process audits and recommends for process improvements.
Continuously working towards optimization of process and workflow to improve turnaround
and resolution time.
• Conducting root cause analysis.
• Documentation of all activities and preparing run books.
• Giving knowledge transfer to the new hires
Project3:
• Project: Windows Server Support
• Duration: Aug 2010 – Feb 2011
• Team size : 25
• Technologies: Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows
Firewall Server
Roles and Responsibilities:
• Responsible for Windows Patch Monitoring
• Performing Manual Patching
• Patching Windows Firewall Servers
• Preparing daily status updates for scheduled changes
• Handling Incident Management and Change Management

4. TECHNICAL SKILLS
Unix Operating System OEL (4 , 5 and 6)
Databases Oracle 10g, 11g
Tools SQL Developer, Toad, Putty, Control-M v7/v8 ,Apache-
tomcat, informatica and HP Service Manager .
Hardware HP and DELL
Windows Windows 2003, 2008 and 2010
Performance Tool HP OVPA And Teamquest
Languages SQL, PL/SQL, UNIX shell scripting
MS office package Word, Power Point, and Excel
Personal Details
Date of Birth: 06/11/1986
Marital Status: Married
Nationality: Indian
Passport no & Visa type: H5574322, US Business visa (B1)
Visa Expiration Date: 12th Oct 2025
Languages Known: English & Hindi
Address: #36,2nd
cross, Lakshmi layout, Munnekolla, Bangalore 560037
Declaration
I hereby declare that the information furnished above is correct to the best of my knowledge and belief
Thank you
Surajkant Kumar