1. CURRICULUM VITAE
Venkata Suresh Babu. Chava
Mobile: +91 8886289998 e-mail: sureshchava2007@gmail.com
Objective:
To seek a challenging position as an ITIL coordinator and manager that would allow me to contribute
my skills and experience to the goals of the organization.
Professional Summary:
Currently working as a Project Engineer – ITIL Associate Consultant at Wipro Private Limited,
Hyderabad. Possess 6.5+ years of cross-platform experience in Windows IT infrastructure
management and operational environment. Breadth of exposure covering Data Center and
applications, working with different Geographical teams to deliver the solutions to the clients,
understanding of infrastructure management processes and process framework like ITIL. Strong with
Incident Management, Problem Management and Change Management processes and there tools.
Good at communicating with the customer directly as a part of change management.
Corporate Trainings attended in Wipro:
1. Express Oral
2. Win2003 Admin
3. HP OV/Remedy TIC
4. ITIL Overview
5. Windows Server 2003
6. HP Blade Server Training
7. VMware L2
Certifications:
ITIL V3 Foundation
ITIL Intermediate- Service Operations
ITIL Intermediate- Service Transition
Trained on Six Sigma Green Belt
Certified “Scrum Master “
Major Projects involved:
AMAT-US (www.appliedmaterials.com): Responsible for the support and maintenance of infrastructure
components within the global organization such as Servers operating systems, hardware. Remote
System Administration from Offshore WINTEL Support team at Chennai Offshore Development Center.

2. Shell (www.Shell .com):
Involved in resolving the technical issues with respect to Infrastructure and Application Migration to the
DCS environment. Co-ordinating with the Application consultants in order to analyse the applications.
HCA (Hospital Corporation Of America)
Involved in Windows Server Support and related services.
Special Achievements:
• Achieved “Thanks of zellian” Award for the best performance ( 2008 /2009 )
• Many appreciation mails from Customer
Employment History:
Project #1
Designation : Windows Server Management
Client : Applied Materials.
Period : January, 2009 to 18th
June 2010.
Client AMAT
Company Wipro Technologies
Duration Jan’2009- June 2010
Functional Area IT Operations Management & Windows server
management.
Modules Windows Servers & Veritas
Designation Project Engineer
Project #2
Designation : NST –COE
Client : Shell
Period : 28th June, 2010 to 2nd
April 2011.
Client Shell
Company Wipro Technologies
Duration July’2010- till date
Functional Area IT Operations Management & Windows server
management.
Modules Windows Servers
Designation Project Engineer

3. Project #3
Designation : ITIL- Incident and Problem Coordinator
Client : CA
Period : 5th
April 2011 to till date
Client Hospital Corporation Of America
Company Wipro Technologies
Duration 5th
April 2011 to till date
Functional Area IT Operations Management & Windows server
management.
Modules Windows Servers
Designation Project Engineer
Technical Skills:
• Strong communication and presentation skills
• An understanding of the business and how IT contributes to the delivery of products or services to
meet customer needs
• Good people management and administrative skills
• Negotiating and facilitation skills
• Good Technical knowledge
• Strong analytical and problem solving skills
• Customer service oriented
Job Roles & Responsibilities:
• Lead and coordinate all Incident Management activities and ensure processes are carried out
efficiently and effectively within the SLA.
• Ensure that standardized methods and procedures of ITIL are used for efficient and prompt
handling of all Incidents in order to minimize the impact of incidents upon service quality
• Manage incidents and ensure minimal disruption to the service.
• Responsible for handling P1 incidents and escalating to Major Incident Manager when it becomes
a Major Incident
• Implementing of Escalation matrix appropriately to get appropriate level of focus from technical
teams and management.
• Based on the severity and criticality handling and managing the tickets like Business Critical,
Severe, Major, Minor, Urgent, Normal, Service Requests along with Proactive Tickets.
• Driving group chats and bridge calls effectively to resolve incidents.
• Participating in bridge calls (Tele-Con Calls), live/E meetings as well as evaluate customer needs
and respond in a timely manner.
• Provide technical direction and coordination to the resolver groups involved.
• Process adherence, thorough understanding of Service Management foundations within the
scope. Responsible for Infrastructure Process management..

4. • As per SLA, IT Operations Policies, based upon the Priority levels handling and closing
“Incident/Problem/Change/Configuration/Release Management” Tickets in time with in the
resolution time.
• Creating CMR (Change Management Request)/RFC (Request for Change) for new activity or
changes (addition/removal) in the existing environment. Representing in CCB (Change Control
Board) meetings and explaining about the significance of CMR/RFC, documenting the changes.
• Provide support and participate in the Change Control Board and change control process.
• Work with Problem Management and perform root cause analysis. Establish the associated action
plan to avoid occurrence of similar incidents
• Working together with regional infrastructure teams to implement/execute Change Management
Requests as part of the Change Management process.
• Provide training on the incident management process to new users
• Creation of technically detailed reports on incidents to include trends, remediation steps taken,
and feedback on how to prevent future incidents.
Academic Qualification:
Education University/Board YOP & Percentage
M.Sc VIT university 2008 with 7.6 CGPA
B.Sc Andhra University 2006 with 76%
Intermediate Board Of Intermediate 2003 with 89.3%
SSC School Of Secondary Education 2001 with 81%
I hereby declare that the above information furnished is true to the best of my knowledge.
Place: Signature
Date: Venkata Suresh Babu. Chava