This document discusses key metrics for measuring the success of knowledge management (KM) strategies and initiatives. It recommends a five-step process: 1) identifying stakeholders, 2) selecting a measurement framework, 3) defining what to measure aligned with objectives, 4) collecting and analyzing data, and 5) learning how to change based on results. Common frameworks mentioned include balanced scorecards and measuring intangible assets. Metrics should consider business goals and be tailored to the maturity of the KM process. Both quantitative and qualitative measures are important to fully evaluate KM impacts.

1. KM Metrics CCTP 670 – Session 13

9. KM Measurement Process

14. Applied Balanced Scorecard