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One Stop Shop Workshop
Portlaoise
27th September 2022
Agenda
2 www.seai.ie
Content Time Presenter
Welcome and introduction 10:00 Ciaran Byrne
Marketing – messaging 10:15 Susan Andrews
Other SEAI programmes – Communities 10:45 Ruth Buggie
Other SEAI programmes – Energy Efficiency Obligation Scheme 11:05 Claire Valente
Coffee and networking break 11:25
Finance 11:40 Josephine Maguire
HLI pilot 12:00 Stephen Farrell
Feedback from OSS 12:20 Maeve Morrissey
Lunch 13:00
Results of OSS feedback 14:00 Maeve Morrissey
Home Energy Assessment 14:10 Stephen Farrell
Quarterly Business Reviews 14:55 Maeve Morrissey
Coffee and networking break 15:15
Payment approval process/Inspections 15:30 Helen Williams
AOB 16:00 All
Welcome and introduction
3
SEAI One Stop Shop Team
4 www.seai.ie
Ciaran Byrne
Director National Retrofit
Brian O’Mahony
Head of National Retrofit
and Communities
Stephen Farrell
National Retrofit Technical
Programme Manager
Helen Williams
National Retrofit Scheme
Programme Manager
Maeve Morrissey
OSS Management
Programme Manager
Pearse Cullinane
National Retrofit
Programme Executive
Iordanka Iordanova
National Retrofit
Programme Executive
One Stop Shop
Marketing Support
Susan Andrews – Marketing Campaigns Manager
5
One Stop Shop Demand Generation Marketing Support
• New team within SEAI’s Marcomms department to manage demand generation
marketing campaigns for Home Energy Upgrades and to support SEAI registered One
Stop Shops.
– Susan Andrews – Marketing Campaigns Manager
– Ali Egan – Marketing Campaigns Executive
• New approach for SEAI to work in partnership with One Stop Shops, to encourage
marketing collaboration and joint demand generation support.
• Spotlight on the One Stop Shop programme, both at Government and in the media
– Importance of aligning our messaging and supporting a positive media narrative
• Sharing of insights on the success of marketing campaigns and customer feedback to
help inform and shape our joint messaging.
6 www.seai.ie
Home Energy Upgrade Campaign Purpose
To create a national movement that motivates half a million
homeowners to invest in home energy upgrades and
achieve a B2 BER-rated home
The Government’s Climate Action Plan set out to significantly
decarbonise Ireland by 2030
Research Insights
• Key insights from the qualitative and quantitative research informed the long term campaign
messaging and set baseline measurements.
Perceived Benefits:
1. Comfort
2. Savings
3. Reduced Carbon Footprint
Perceived Barriers:
1. Upfront costs associated with carrying out a home energy upgrade
2. Time and effort required to organise an upgrade
3. Fear of disruption to the home
• Ongoing marketing research to monitor campaign key metrics and effectiveness, as well as ongoing
monitoring of insights from web and call centre activities and grant application numbers.
• External factors e.g. energy crisis driving interest, supply chain activity, market price volatility and
material availability will influence the campaign objective but indications suggest a growing interest in
home energy upgrades
8 www.seai.ie
Marketing Funnel
9 www.seai.ie
Making homeowners aware of the benefits of home energy
upgrades (comfort, savings, environmental and home
value) and the supports available from SEAI
Changing attitudes and behaviours by simplifying home
energy upgrades and educate about renewable
technologies.
Helping homeowners tackle barriers, real or imagined
Encouraging homeowners to consider upgrading their
home all at once to achieve a B2 rating with the help of
SEAI grants and to understand the supports available to
them.
Getting willing homeowners to be part of a sphere of
positive influence, such as among peers and peer
organisations.
• Primary target audience is all homeowners, specifically those who can pay for home energy
upgrades and who live in older, less energy efficient homes.
10 www.seai.ie
Home Energy Upgrade Campaign Strategy 2021
• Campaign went live September 2021 focusing on the first two stages of the
marketing funnel:
– Raising awareness and promoting home energy upgrade benefits
– Educating homeowners on how to plan an upgrade and get a grant.
• Advertising – TV, VOD, Radio, Press, Podcasts, OOH, PPC, Digital and Social
• Campaign Web Page and Interactive Tools
• Public and Media Relations –national and regional press releases, targeted
editorial, TV and radio interviews and collaboration with key media contacts.
• Events – targeted online and in-person home energy upgrade events
e.g. Facebook and Instagram Live, Ideal Homes, Local Authority events,
Government briefing sessions
• Supply Chain Engagement – encouraging collaboration and alignment of
messaging and demand generation activities
Discover a new world of comfort and join the thousands of Irish homes enjoying
a home energy upgrade with government grants from SEAI
Campaign Bursts
September –
December 2021
Campaign
Launch
Awareness and
Benefits
February – April
2022
Launch of One
Stop Shops and
increased
grants
May – July 2022
Government
Reduce Your
Use Campaign
October –
December 2022
Heating Season
Reduce Your
Energy Bills
11 www.seai.ie
12 www.seai.ie
Brand Building and Audience Segmentation
• Brand building through continued awareness:
– Reduce your energy bills and increase your home comfort with significant
Government grants from SEAI
– Start your home energy upgrade today and discover a new world of
comfort and savings
• Our audience segmentation approach:
– Promote the benefit of immediate savings with reduced energy bills
– Promote individual upgrades for those who cannot afford a full home energy
upgrade in one go
– Promote the hassle-free One Stop Shop service targeting homeowners
with the means to afford a complete upgrade in one go
– Promote the installation of heat pumps targeting heat pump ready homes
• Move away from promoting grant percentages (50% and 80%)
• Promoting individual energy upgrades – attic and wall insulation
• Emphasising benefit of Reduced Energy Bills – Comfort and Savings!
TV
VOD, You Tube
Audio (Broadcast and Digital)
Cinema
Digital Display
Social / PPC / Search
Oct Nov
Media Strategy Dec
2022
Demand
Generation
Campaign
Radio
Press
TV
Supply
Chain
Website /
Online
Social
PR/Media
Events /
CBSM
Out Of
Home
Influencers/
Home-
owners
Market
Research
Case
Studies
Campaign Strategy
Planned campaign activities
involve an integrated combination
of Above the Line and Below the
Line activities to continue to raise
awareness, educate, influence and
achieve our campaign objectives.
One Stop Shop Marketing Guidelines
• Guidelines have been developed with the Department of Environment, Climate and Communication
• Mandatory grant funding statement;
“Grants offered are provided by the Government of Ireland through
the Sustainable Energy Authority of Ireland.”
• Mandatory SEAI/Government of Ireland One Stop Shop logo;
• Ensure the Government of Ireland and SEAI are referenced and acknowledged
15 www.seai.ie
One Stop Shop Marketing Guidelines
• Facilitate collaboration to promote home energy upgrades and assist One Stop Shops
to maximise and leverage their participation in home energy upgrades and SEAI
grants
• Joint marketing opportunities:
– Before and after photos of homes upgraded
– Home energy upgrade events
– Case studies
– Videos
– Blogs
– Media queries
16 www.seai.ie
Community Based Social Marketing
• Working with SEAI’s Behavioural Economics Unit:
Behaviour change is most effectively achieved through initiatives delivered at the community
level which focus on removing barriers to an activity while simultaneously enhancing the
activities benefit.
• Planned community home energy upgrade events in pre-selected small areas
• Target homeowners who can pay and who live in homes with a lower BER rating and
on fossil fuels.
• Support with targeted local promotional campaigns to raise awareness and
encourage event registration and attendance
• Engage with local Sustainable Energy Communities, One Stop Shops, BER Assessors,
local energy champions and homeowners, local finance providers
• Host Home Energy Upgrade event in local venue
• Provide homeowners with a prompt to act!
17 www.seai.ie
How does CBSM work in practice?
1. Step 1: Identify areas where people are most likely to carry out home energy upgrades using SEAI BER mapping data
2. Step 2: Create local CBSM area plans for each area identified
3. Step 3: Organise local events (engage with SECs, community groups, local businesses)
4. Step 4: Perform leafletting, local PR (radio and newspapers), information stands, poster placements
5. Step 5: Host local events
6. Step 6: Conduct follow up with interested attendees and those who have signed up
7. Step 7: Provide sign up assistance to schemes where necessary
8. Step 8: Provide additional follow up to encourage action
18 www.seai.ie
Marketing Funnel
19 www.seai.ie
Making homeowners aware of the benefits of home
energy upgrades (comfort, cost savings, environmental
and home value) and the supports available from SEAI
Changing attitudes and behaviours by simplifying home
energy upgrades and educate about renewable
technologies.
Helping homeowners tackle barriers, real or imagined
Encouraging homeowners to consider upgrading their
home all at once to achieve a B2 rating with the help of
SEAI grants and to understand the supports available to
them.
Getting willing homeowners to be part of a sphere of
positive influence, such as among peers and peer
organisations.
One Stop
Shops
SEAI
Thank you
for listening
For more information visit seai.ie
www.seai.ie
Communities & One Stop Shops
Portlaoise Workshop
27th September 2022
• 1. About Sustainable Energy Communities
Meet the Team
How we define an SEC
Programme Structure
• 2. Supporting Communities
• 3. About the Energy Master Plans
• 4. Roles Of Communities
Introduction
22 www.seai.ie
Meet the Team
Ruth Buggie
Programme Manager-
SEC and Schools
Avril Hickey –
Programme Executive
SEC
Susan Richardson -
Programme Executive
SEC
Magdalene Hayden -
Programme Executive
Schools
On career break: Gillian Gannon – Programme Executive SEC
Aoife Cannon –
Programme Executive
Schools
A community that works together to develop a sustainable
energy system for the benefit of the community
• Aiming to be as energy efficient as possible;
• Use renewable energy where feasible;
• Consider smart energy solutions
It can be as small as a street or as large as a county or region
We work to engage and enable energy citizens
Sustainable Energy Communities
EU Policy Links
Citizen Energy Communities
Renewable Energy Communities
Active Energy Citizens
SEC Network
700
Energy
Master Plans
200
Community
Grants
€38M+
LEARN
SEC Network – open, collaborative, sharing
and learning network.
Levels of activity vary.
PLAN
100% funding to develop an energy master
plan to baseline energy use in the
community and to identify a register of
energy opportunities
Do
Capital grant programme to support
community retrofit. Community role can
vary from participation to project
leadership.
Renewable Electricity Support Scheme – supporting communities in the
delivery of grid scale electricity generation project with enabling framework
of trusted advisors, grant support and online toolkit.
Community
Grant
(John,
Auveen)
Better
Energy
Homes/
WHS/OSS
Other
Community
RESS
(Andy,
Gillian)
Programme Structure –
Community Journey
• Sustainable Energy Communities
Network of 700 communities, supported with mentors, training
and energy master planning grants
• Better Energy Communities
Panel of project coordinators who can deliver large scale energy
retrofit projects (circa €100M/year)
• Renewable Energy Communities
Community category for large scale community led generation
projects with trusted advisors and early stage grant support
• Mandatory Community Benefit funds
Communities near new large scale wind and solar, onshore and
offshore projects will have access to €1-2 Bn over the coming
decades that could support climate action ambitions
2.Supporting Communities – what is happening
26 www.seai.ie
• Economies of scale
• Active engaged energy citizens
• Prior knowledge of likely opportunities
• Community relationships
• New delivery models
• Build capacity
3. About Energy Master Plans
• Chance to bring group of homes together
• Demonstration projects
• Pipeline of projects
• Trusted partnership
• Shared knowledge
• Opportunity to engage local supply chain
27 www.seai.ie
• Engage wider community
• Identify Committee to lead actions
• Host events/energy training
• Develop an energy master plan
• Recruit homes and businesses for energy master
plan audits
• Communicate results of energy master plan
• Develop ‘Do’ step options
4. Role of Communities
28 www.seai.ie
www.seai.ie
For more information please contact:
Ruth Buggie
ruth.buggie@seai.ie
01-808 2024
www.seai.ie
Thank You
Claire Valente
Programme Manager – EEOS
27 September 2022
Energy Efficiency Obligation Scheme
(EEOS)
2023-2030
Overview
31 www.seai.ie
EEOS Overview
New phase (2023-2030)
Further information
Questions
EEOS Overview
32
EEOS Overview
33 www.seai.ie
• Energy Efficiency Obligation Scheme
• Legal obligation on largest energy companies in Ireland to
support energy efficiency projects in homes and businesses
What?
• Companies selling gas, electricity, oil and/or solid fuel above a
threshold volume level
• The list of obligated parties is on our website:
Obligated Parties | EEOS | Energy In Business | SEAI
Who?
• EEOS has been in operation since 2014
• The new phase is due to commence on 1 January 2023 and will
run until 2030
When?
EEOS Overview
34 www.seai.ie
• There are sub-targets for energy savings from the
residential sector and homes in energy poverty
• The remainder of the savings can be met in any sector
Where?
• Energy Efficiency Directive 2012, Article 7 (as amended in
2018)
• S.I. 131 of 2014
Why?
• Partnerships
• Savings must be additional
• Obligated party must be material
• Quality assurance is critically important
How?
35
New phase (2023-2030)
Key changes
Key changes
“Old” EEOS “New” EEOS
Legislation EED 2012; S.I. 131 of 2014 EED 2018; New S.I. due
Savings metric Primary energy Final energy
Annual target 700 GWh PEE (c. 540 final energy) 700 GWh final energy
Sectoral split 75% non-residential (c. 405 GWh final energy)
20% residential (c. 108 GWh final energy)
5% energy poor (c. 27 GWh final energy)
85% cross-sectoral (595 GWh final energy)
10% residential (70 GWh final energy)
5% energy poor (35 GWh final energy)
Residential eligibility Energy efficiency improvement in a
dwelling
Minimum BER uplift required and home to
B2 (or on B2 pathway)
Energy poverty
eligibility
Energy efficiency improvement in an
energy poor dwelling
Dwelling uplifted from BER D2 (or worse)
to BER B2 (or better)
Domestic savings Savings as set out in deemed credits table
for each individual measure type
Savings based on BER uplift for the
dwelling; correction factor applied
Renewable
generation/CHP
Eligible – based on reduction in primary
energy consumption
Not eligible as no reduction in final energy
demand
36 www.seai.ie
37
Further information
Further information
• SEAI will publish new guidance materials for the next phase of the scheme following
publication of the new S.I.
• In the meantime, there is further information available:
– Public consultation on the redesign of Ireland’s Energy Efficiency Obligation
Scheme
• The Department of the Environment, Climate and Communications (DECC) held a public
consultation in early 2021 to inform the new scheme design.
• The consultation and the final decision document are available on the Government website.
• Consultation
• EEOS Consultation Summary and Design Decisions – Decision document
– SEAI EEOS webpages
• SEAI held a series of workshops with obligated parties and the supply chain in 2021 to help
them to prepare for the forthcoming changes.
• The slides from these workshops are available on the main EEOS webpage.
• EEOS webpage
• Contact us: EEOS@seai.ie
38 www.seai.ie
39
Questions
www.seai.ie
Finance for Home Energy Upgrades
OSS Workshop
27 September 2022
Josephine Maguire
Consumer Decision-Making Framework
41 www.seai.ie
Research
• Consumer surveys
• Focus groups
• Design thinking
exercises
• Pilots and trials
• Funded research studies
• Data analysis
&Modelling
• SEAI programme
delivery experience
Consumer Research 2021
42
www.seai.ie
Reasons for investing
43 www.seai.ie
Deterrents to investing
44 www.seai.ie
45 www.seai.ie
46 www.seai.ie
47
Consumer Choice Modelling Key Findings-Loans
• Flexibility in choosing preferred repayment length is important for Irish consumers – No
optimum repayment length
• Reducing the loan interest rate can increase uptake quite significantly
• Grants are still needed to maximise the uptake rate
• Consumers perceive a ‘bonus’ in relation to a loan that is Government backed in
comparison to normal bank loan
• A combined Grant and low interest rate is the most attractive to encourage action
48
National Energy Modelling Framework Modelling (2021-2030)
49 www.seai.ie
Effect of Government backed loans at
lower % interest rates
Substantial increase in homes participating
than the Baseline scenario, with multiples of
the number of deep retrofits.
Doubling or more, of capital expenditure on
home retrofits, reflecting the investment in
deeper retrofits
Plans for Low Cost
Finance Product
50
www.seai.ie
DECC –Government and Low Cost Finance for Home energy upgrades
• SG and WG in place – DECC, D/Finance, SBCI, SEAI
• Reviewed Options to provide low cost finance for home energy efficiency in the market
• Discussion Paper and Background Research developed
• Strawman Tabled – Low Cost Retrofit Loan Guarantee Scheme for initial Fund
• Business Case being prepared– New Choice Modelling and CBA work is feeding into this
• General Features;
– Focused on homeowners achieving B2/Cost optimal
– Discounted personal loans through high street lenders
– Loan guarantee and first loss used to discount rates
51 www.seai.ie
Where we are now
• Recovery and Resilience Facility being used by Government for First Loss piece
• EIB engaged to provide Risk guarantee – presently undertaking technical due
diligence of both the business case and of proposed participating lenders
• Tenets of Loan facility largely tied down
What's Next:
• Once finalised and agreed, proposal will go to Minister for decision
Timeline Proposed:
• Q1 2023
52 www.seai.ie
How is it likely to work
53 www.seai.ie
OSS
EIB/EIF
High Street
Lenders
SBCI
Exchequer
(RRF)
Proposed Loan Journey and Ask of the OSS
54 www.seai.ie
Complete a one page form for each homeowner
Provide extract from existing BER and modelled future BER based on upgrade
proposed
Homeowner provides this one-pager to the lender at loan application stage for approval
in principle
Homeowner then provides a copy of their contract with OSS at loan drawdown stage
SEAI provide reporting on detail of uplifts and improvements after project completions
55 www.seai.ie
Thanks
josephine.maguire@seai.ie
56
www.seai.ie
Heat Loss Indicator Pilot
via One Stop Shop Service panel
September 2022
Introduction
• What are we doing?
– Explore the performance of HPs at varying HLI
– Sample 100 homes
c. 80% HLI >2.3 to 2.8
c. 20% HLI >2.8 to 3.0 (no greater than 20%)
• Why?
– Ascertain robust evidence based data to confidently support the
relaxation of the HLI or to confirm current thresholds are set correctly.
Assessing heat usage, performance, kWh / carbon savings
– Decarbonisation – making HP more accessible / reducing cost?
• When?
– Launched mid September to the OSS panel – controlled delivery.
– 18/24 months assessment window.
• Stakeholders?
– Independent BER / TA, Airtightness testers,
– One Stop Shops, Homeowners, Research Entity (RFQ / RFT)
58 www.seai.ie
Sampling
Indicative sample sizes
• Selected homes must be fully occupied for all of the first-year post installation of the heat pump.
(e.g. no vacant dwellings, holiday homes)
• Heat pump ready homes are acceptable (indicatively capped at 20%)
• Further 100 homes with HLI <=2.3 to receive monitoring equipment.
– Sufficiently Incentivised.
59 www.seai.ie
House Type Indicative Sample Size < 5m3/h/m2
Bungalow 40
Detached house – 2 storey 30
Semi-detached - 2 storey 16
Mid-terrace- 2 storey 14
100
Technical Requirements
a) DTSS, SR54 and Building Regulation
b) HLI requirement of >2.3 to 3.0 W/m2K (20% cap on HLI > 2.8 to 3.0)
c) demonstrate that the HLI of ≤2.3 W/m2K cannot be achieved with a cost optimal approach;
d) demonstrate that the heat pump design meets heat losses at a flow temperature of 43
degrees or lower;
e) comply with the monitoring requirements set out for the scheme in this document;
f) ensure the following requirements are met:
i. Maximum exposed wall U-value 0.37 W/m2K
- In the case of 300mm filled cavity walls, the maximum exposed wall u-value is 0.6 W/m2K
ii. Maximum roof U-value 0.16 W/m2 K or 0.40 W/m2K where not accessible (e.g., flat roof or rafters)
iii. Maximum Window U value 3.1 W/m2K (and double glazed)
iv. Infiltration of less than 5 m3/h/m2 at 50 Pa and ventilation in compliance with Part F of the building regulations
g) ensure the property is assessed by an SEAI Registered Technical Advisor based on the DEAP methodology; and
h) address thermal bridging in the property to improve the HLI.
i) Pre and post analysis BER + airtightness test.
60 www.seai.ie
Differences to Standard OSS delivery
• B2 and 100 kWh/m2/year uplift not required – HLI pilot homes
• Prior SEAI approval required for each home to confirm suitability
• Additional measures supported
• Require home energy assessments for each dwelling
• Increased focus on limiting default values
• Collaboration with research entity to establish monitoring equipment.
• Installation of the required metering devices
• Pilot is not open to approved housing body dwellings or local authority dwellings
• Complete “HLI Research Pilot Application Form”
• HLI Pilot Scheme Homeowner Agreement and Understanding Form
• SEAI intervention on the OSS system to pass B3 or worse homes and sub 100 uplift value
61 www.seai.ie
Maximum Support
Monitoring Equipment** Up to €2,500 based on SEAI specified requirements.
Airtightness Test (pre-
works) *
€400
Installed by the One Stop Shop in collaboration with the selected research entity.
• Heat meter(s) to measure heat output from the heat pump used in space heating.
• Heat meter(s) to measure heat output from the heat pump used for Domestic Hot Water.
• Heat meter(s) to measure the heat output of any additional heaters. Where heat sources that cannot be
metered are present, e.g., a wood stove, information must be gathered on the quantities of fuel used and
heat output from those heat sources.
• Internal and external temperature sensors,
• Temperature sensor to measure space heating flow temperature (the temperature sensor incorporated
into the heat meter can be used instead of a separate temperature sensor).
• Temperature sensor to measure DHW (Domestic Hot Water) flow temperature (the temperature sensor
incorporated into the heat meter can be used instead of a separate temperature sensor).
• Electricity meter to measure any input into an electric heater (including boilers);
• Separate metering of electricity used by the heat pump, pumps and auxiliary for space heating and
Domestic Hot Water;
• (GSHPs only) Temperature sensors to measure ground loop flow and return temperatures;
• Data loggers connected to meters and sensors, and ICT equipment to record all data and transfer it for
collection.
Monitoring equipment
62 www.seai.ie
Monitoring frequency
= hourly
Period = 18 / 24
months post
installation
Project Steering group
to discussion specific
challenges/alternative
solutions
WIFI connectivity
considerations
Questions?
Queries email: Onestopshop@seai.ie
64
Feedback from One Stop
Shops
27th September 2022
Have your say!
• Registration Process:
– What worked?
– What could we do better?
• Next Steps:
– How can we support you more?
– Future opportunities for OSS?
65 www.seai.ie
One Stop Shop Quarterly Business Reviews
27th September 2022
Introduction to Quarterly Business Reviews (QBRs)
• What?
– Part of the new relationship between OSS & SEAI
– Formal meetings between us
• Why?
– To help guarantee quality and success of programme
– Open channel of communication
– Keep inspection rates low
• When?
– Every 3 months
– Starting in November
– Based on when registered as OSS
67 www.seai.ie
What is a Quarterly Business Review?
• A regular structured conversation to review success of the One Stop Shop programme
– What’s happened?
• Are your targets being met?
– Quality of retrofits delivered?
• If challenges what are the solutions?
– Next steps for next quarter?
• What’s in the pipeline?
– Action plan?
• How will you do this?
• Make sure SEAI and OSS stay aligned
• Ensure we stay in touch with all One Stop Shops as the scheme grows
68 www.seai.ie
How will it work?
• Agree a date and location for the QBR with the OSS
– We can travel to your offices
– Or online if preferred
– The QBR will last 2-3 hours
• Request a written report from the OSS in advance
– High level
– 4-5 pages or a PowerPoint
– 5 working days to deliver the report
• Discuss report at QBR
– Recommend having some worked examples
69 www.seai.ie
What should be in the QBR report?
• No templates at the moment but these can be developed
if interested
• Contents of report:
– Customer engagement and pipeline
– Strategic progress
– Administration
– Financial review
– Technical review
• Resources:
– https://www.seai.ie/register-with-seai/one-stop-shop/
70 www.seai.ie
• Customer Engagement and Pipeline:
• Metrics on leads, applications,
contracts, HEA, works
• Quotes issued to homeowners
• Reasons for customers not proceeding
• Customer satisfaction and feedback
• Complaints
• Activities or events
What should be in the QBR report?
• Strategic Progress
• Level of growth against registration
strategic plan
• Number of completions against
registration strategic plan
• Clarifications if any deviation from plan
71 www.seai.ie
• Administration
• Applications
• Offers
• Request for payment
• Any errors or common issues?
• Root cause analysis and
implementation of corrective action
What should be in the QBR report?
• Financial Review
• Quotations
• Contract with homeowner
• Invoices
• Evidence of payment
72 www.seai.ie
What should be in the QBR report?
• Technical Review
• Measures completed
• Review of the Home Energy Assessments performed
• Outcomes of audits and inspections (OSS & SEAI)
• Assessment of quality performance and actions to continuously
improve quality
• Onboarding of new contractors
• Review of resource management plan for the retrofit works (to ensure
that at least 70% Construction & Demolition waste is managed as
required in the guidelines)
• Review of site photographs for installed measures
• Any certifications in line with the relevant technical standards
73 www.seai.ie
In summary
• QBRs will be starting in November
• Report is the basis for the discussion at the QBR meeting
• SEAI QBR team review the report
– May request additional information before the QBR
– Select areas to discuss in more detail at the meeting
• Open to suggestions from OSS on structure of report and QBRs
• Non-compliance with the QBRs and/or request for reports could result in temporary
suspension from the OSS portal
74 www.seai.ie
Questions?
76
Payment and Approval
Process/Inspections
Helen Williams
Outline
• Resources
• Making a Request For Payment: HEA
– How to make a RFP
– Approvals process
– Ensuring prompt payment
• Making a Request For Payment: Works
– How to make a RFP
– Application Measures
– Supporting documents
– Approvals process
• Inspections process
• Trouble shooting
77 www.seai.ie
Resources
• Guidance on making a Request for Payment (RFP) included in Portal User Guide
• AdminOSS@seai.ie
78 www.seai.ie
Request For Payment – HEA
• RFP when the report is complete and the BER has been published
– BER has to be published after the HEA application was approved
• RFP user log in:
1. Access portal and navigate to HEA Dashboard
2. Click on the Application Reference Number
3. Provide requested information and upload report
79 www.seai.ie
RFP – HEA: Steps to approval
80 www.seai.ie
1. Admin review
the HEA report
2. a) Approved
applications are
automatically paid
2. b) Application will
be returned to OSS
if there are issues
RFP – HEA: Ensuring prompt payment
81 www.seai.ie
• Quality reports are crucial
• Ensure minimum requirements are met
– Review Home Energy Assessment Guide if unclear
• To date, quality has been very variable
– Unfair to homeowner
– Bad PR for the programme
– Discourages HO from pursuing OSS works grant
• Submission of sub-standard reports will delay payment
Request For Payment – Works
82 www.seai.ie
• RFP can be submitted when the works are completed and
a post-works BER has been published
1. Log into portal as Payment Request User
2. Navigate to Works Applications
3. Select the application’s Reference Number
4. Provide the required information for each installed measure
83 www.seai.ie
RFP – Works: application measures
RFP – Works: application measure details
84 www.seai.ie
• Take care to complete correctly:
– Quantity installed for solar PV
– Contractor/installer who installed the measure
– Correct cost
RFP – Works: additional supporting documentation
• Declaration of Works (DoW)
• Letter from Approved Housing Body (AHB properties only)
85 www.seai.ie
86 www.seai.ie
 Fully complete
 Matches LOO
 Signed and dated
RFP – Works: Declaration of Works
87 www.seai.ie
Approved Housing Body properties
• Letter required for AHB applications
• Requirements:
 AHB-headed paper
 Dated
 MPRN(s) and address(es) of the property(ies)
 Signed by AHB representative
• Where there are multiple properties you may use
one letter for each RFP, provided:
 Letter is uploaded separately for each RFP
 Relevant property is highlighted for each RFP
Declarations and submission
88 www.seai.ie
RFP – Works: Status change
89 www.seai.ie
RFP: Approval process
90 www.seai.ie
1. Admin review
the DoW and
AHB letter
2. a) Admin-
approved
applications are
sent to IU
3. IU select a % of
applications for
onsite inspection
4. a) Applications
that are not
selected are
automatically paid
4. a) OSS is contacted
re. applications that
are selected
2. b) Application will be
returned to OSS if
there are issues
RFP: Sites selected for inspection
91 www.seai.ie
1. KSN contact OSS re.
sites selected for
inspection
2. OSS and KSN
arrange the site
inspection
3. KSN inspect
against the QADP
list
4. PASS: proceeds to
payment
4. REWORK: OSS must
carry out reworks
before payment is
released
2. OSS keeps HO
informed
Following the inspection, both the OSS and SEAI are informed of the result
92 www.seai.ie
Inspections process: tips
 Remember that a proportion of your sites will be inspected
 Do not submit a payment request until the works are ready
 Do not delay in organising the site visit
- This will likely lead to a higher percentage of inspections
 Review the QADP checklist and ensure works meet the requirements
93 www.seai.ie
 Can’t create an
application
 Check against
scheme eligibility
requirements
 Contact
adminsOSS@seai.ie
 Measures are
deemed
ineligible
 Need to amend
application
Application trouble shooting: pre-works
 Check measure
has not previously
been funded
 Contact
adminsOSS@seai.ie
 Check against BER
Advisory Report
Requirements
Before submitting:
contact
adminOSS@seai.ie to
see if it can be amended
After submitting: contact adminOSS@seai.ie to
cancel & recreate the application
Must be done before works are carried out or
BER updated
94 www.seai.ie
 Measure is
unavailable for
selection
 Check U-value
meets requirements
in the DTSS
 SAVE AS DRAFT and
contact
adminsOSS@seai.ie
 Post works BER is
incorrect has been
republished
Application trouble shooting – post-works
 SAVE AS DRAFT and
contact
adminsOSS@seai.ie
Thank you for listening
Any questions?
Helen.Williams@seai.ie

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SEAI One Stop Shop Workshop September 2022

  • 1. One Stop Shop Workshop Portlaoise 27th September 2022
  • 2. Agenda 2 www.seai.ie Content Time Presenter Welcome and introduction 10:00 Ciaran Byrne Marketing – messaging 10:15 Susan Andrews Other SEAI programmes – Communities 10:45 Ruth Buggie Other SEAI programmes – Energy Efficiency Obligation Scheme 11:05 Claire Valente Coffee and networking break 11:25 Finance 11:40 Josephine Maguire HLI pilot 12:00 Stephen Farrell Feedback from OSS 12:20 Maeve Morrissey Lunch 13:00 Results of OSS feedback 14:00 Maeve Morrissey Home Energy Assessment 14:10 Stephen Farrell Quarterly Business Reviews 14:55 Maeve Morrissey Coffee and networking break 15:15 Payment approval process/Inspections 15:30 Helen Williams AOB 16:00 All
  • 4. SEAI One Stop Shop Team 4 www.seai.ie Ciaran Byrne Director National Retrofit Brian O’Mahony Head of National Retrofit and Communities Stephen Farrell National Retrofit Technical Programme Manager Helen Williams National Retrofit Scheme Programme Manager Maeve Morrissey OSS Management Programme Manager Pearse Cullinane National Retrofit Programme Executive Iordanka Iordanova National Retrofit Programme Executive
  • 5. One Stop Shop Marketing Support Susan Andrews – Marketing Campaigns Manager 5
  • 6. One Stop Shop Demand Generation Marketing Support • New team within SEAI’s Marcomms department to manage demand generation marketing campaigns for Home Energy Upgrades and to support SEAI registered One Stop Shops. – Susan Andrews – Marketing Campaigns Manager – Ali Egan – Marketing Campaigns Executive • New approach for SEAI to work in partnership with One Stop Shops, to encourage marketing collaboration and joint demand generation support. • Spotlight on the One Stop Shop programme, both at Government and in the media – Importance of aligning our messaging and supporting a positive media narrative • Sharing of insights on the success of marketing campaigns and customer feedback to help inform and shape our joint messaging. 6 www.seai.ie
  • 7. Home Energy Upgrade Campaign Purpose To create a national movement that motivates half a million homeowners to invest in home energy upgrades and achieve a B2 BER-rated home The Government’s Climate Action Plan set out to significantly decarbonise Ireland by 2030
  • 8. Research Insights • Key insights from the qualitative and quantitative research informed the long term campaign messaging and set baseline measurements. Perceived Benefits: 1. Comfort 2. Savings 3. Reduced Carbon Footprint Perceived Barriers: 1. Upfront costs associated with carrying out a home energy upgrade 2. Time and effort required to organise an upgrade 3. Fear of disruption to the home • Ongoing marketing research to monitor campaign key metrics and effectiveness, as well as ongoing monitoring of insights from web and call centre activities and grant application numbers. • External factors e.g. energy crisis driving interest, supply chain activity, market price volatility and material availability will influence the campaign objective but indications suggest a growing interest in home energy upgrades 8 www.seai.ie
  • 9. Marketing Funnel 9 www.seai.ie Making homeowners aware of the benefits of home energy upgrades (comfort, savings, environmental and home value) and the supports available from SEAI Changing attitudes and behaviours by simplifying home energy upgrades and educate about renewable technologies. Helping homeowners tackle barriers, real or imagined Encouraging homeowners to consider upgrading their home all at once to achieve a B2 rating with the help of SEAI grants and to understand the supports available to them. Getting willing homeowners to be part of a sphere of positive influence, such as among peers and peer organisations. • Primary target audience is all homeowners, specifically those who can pay for home energy upgrades and who live in older, less energy efficient homes.
  • 10. 10 www.seai.ie Home Energy Upgrade Campaign Strategy 2021 • Campaign went live September 2021 focusing on the first two stages of the marketing funnel: – Raising awareness and promoting home energy upgrade benefits – Educating homeowners on how to plan an upgrade and get a grant. • Advertising – TV, VOD, Radio, Press, Podcasts, OOH, PPC, Digital and Social • Campaign Web Page and Interactive Tools • Public and Media Relations –national and regional press releases, targeted editorial, TV and radio interviews and collaboration with key media contacts. • Events – targeted online and in-person home energy upgrade events e.g. Facebook and Instagram Live, Ideal Homes, Local Authority events, Government briefing sessions • Supply Chain Engagement – encouraging collaboration and alignment of messaging and demand generation activities Discover a new world of comfort and join the thousands of Irish homes enjoying a home energy upgrade with government grants from SEAI
  • 11. Campaign Bursts September – December 2021 Campaign Launch Awareness and Benefits February – April 2022 Launch of One Stop Shops and increased grants May – July 2022 Government Reduce Your Use Campaign October – December 2022 Heating Season Reduce Your Energy Bills 11 www.seai.ie
  • 12. 12 www.seai.ie Brand Building and Audience Segmentation • Brand building through continued awareness: – Reduce your energy bills and increase your home comfort with significant Government grants from SEAI – Start your home energy upgrade today and discover a new world of comfort and savings • Our audience segmentation approach: – Promote the benefit of immediate savings with reduced energy bills – Promote individual upgrades for those who cannot afford a full home energy upgrade in one go – Promote the hassle-free One Stop Shop service targeting homeowners with the means to afford a complete upgrade in one go – Promote the installation of heat pumps targeting heat pump ready homes • Move away from promoting grant percentages (50% and 80%) • Promoting individual energy upgrades – attic and wall insulation • Emphasising benefit of Reduced Energy Bills – Comfort and Savings!
  • 13. TV VOD, You Tube Audio (Broadcast and Digital) Cinema Digital Display Social / PPC / Search Oct Nov Media Strategy Dec 2022
  • 14. Demand Generation Campaign Radio Press TV Supply Chain Website / Online Social PR/Media Events / CBSM Out Of Home Influencers/ Home- owners Market Research Case Studies Campaign Strategy Planned campaign activities involve an integrated combination of Above the Line and Below the Line activities to continue to raise awareness, educate, influence and achieve our campaign objectives.
  • 15. One Stop Shop Marketing Guidelines • Guidelines have been developed with the Department of Environment, Climate and Communication • Mandatory grant funding statement; “Grants offered are provided by the Government of Ireland through the Sustainable Energy Authority of Ireland.” • Mandatory SEAI/Government of Ireland One Stop Shop logo; • Ensure the Government of Ireland and SEAI are referenced and acknowledged 15 www.seai.ie
  • 16. One Stop Shop Marketing Guidelines • Facilitate collaboration to promote home energy upgrades and assist One Stop Shops to maximise and leverage their participation in home energy upgrades and SEAI grants • Joint marketing opportunities: – Before and after photos of homes upgraded – Home energy upgrade events – Case studies – Videos – Blogs – Media queries 16 www.seai.ie
  • 17. Community Based Social Marketing • Working with SEAI’s Behavioural Economics Unit: Behaviour change is most effectively achieved through initiatives delivered at the community level which focus on removing barriers to an activity while simultaneously enhancing the activities benefit. • Planned community home energy upgrade events in pre-selected small areas • Target homeowners who can pay and who live in homes with a lower BER rating and on fossil fuels. • Support with targeted local promotional campaigns to raise awareness and encourage event registration and attendance • Engage with local Sustainable Energy Communities, One Stop Shops, BER Assessors, local energy champions and homeowners, local finance providers • Host Home Energy Upgrade event in local venue • Provide homeowners with a prompt to act! 17 www.seai.ie
  • 18. How does CBSM work in practice? 1. Step 1: Identify areas where people are most likely to carry out home energy upgrades using SEAI BER mapping data 2. Step 2: Create local CBSM area plans for each area identified 3. Step 3: Organise local events (engage with SECs, community groups, local businesses) 4. Step 4: Perform leafletting, local PR (radio and newspapers), information stands, poster placements 5. Step 5: Host local events 6. Step 6: Conduct follow up with interested attendees and those who have signed up 7. Step 7: Provide sign up assistance to schemes where necessary 8. Step 8: Provide additional follow up to encourage action 18 www.seai.ie
  • 19. Marketing Funnel 19 www.seai.ie Making homeowners aware of the benefits of home energy upgrades (comfort, cost savings, environmental and home value) and the supports available from SEAI Changing attitudes and behaviours by simplifying home energy upgrades and educate about renewable technologies. Helping homeowners tackle barriers, real or imagined Encouraging homeowners to consider upgrading their home all at once to achieve a B2 rating with the help of SEAI grants and to understand the supports available to them. Getting willing homeowners to be part of a sphere of positive influence, such as among peers and peer organisations. One Stop Shops SEAI
  • 20. Thank you for listening For more information visit seai.ie
  • 21. www.seai.ie Communities & One Stop Shops Portlaoise Workshop 27th September 2022
  • 22. • 1. About Sustainable Energy Communities Meet the Team How we define an SEC Programme Structure • 2. Supporting Communities • 3. About the Energy Master Plans • 4. Roles Of Communities Introduction 22 www.seai.ie
  • 23. Meet the Team Ruth Buggie Programme Manager- SEC and Schools Avril Hickey – Programme Executive SEC Susan Richardson - Programme Executive SEC Magdalene Hayden - Programme Executive Schools On career break: Gillian Gannon – Programme Executive SEC Aoife Cannon – Programme Executive Schools
  • 24. A community that works together to develop a sustainable energy system for the benefit of the community • Aiming to be as energy efficient as possible; • Use renewable energy where feasible; • Consider smart energy solutions It can be as small as a street or as large as a county or region We work to engage and enable energy citizens Sustainable Energy Communities EU Policy Links Citizen Energy Communities Renewable Energy Communities Active Energy Citizens
  • 25. SEC Network 700 Energy Master Plans 200 Community Grants €38M+ LEARN SEC Network – open, collaborative, sharing and learning network. Levels of activity vary. PLAN 100% funding to develop an energy master plan to baseline energy use in the community and to identify a register of energy opportunities Do Capital grant programme to support community retrofit. Community role can vary from participation to project leadership. Renewable Electricity Support Scheme – supporting communities in the delivery of grid scale electricity generation project with enabling framework of trusted advisors, grant support and online toolkit. Community Grant (John, Auveen) Better Energy Homes/ WHS/OSS Other Community RESS (Andy, Gillian) Programme Structure – Community Journey
  • 26. • Sustainable Energy Communities Network of 700 communities, supported with mentors, training and energy master planning grants • Better Energy Communities Panel of project coordinators who can deliver large scale energy retrofit projects (circa €100M/year) • Renewable Energy Communities Community category for large scale community led generation projects with trusted advisors and early stage grant support • Mandatory Community Benefit funds Communities near new large scale wind and solar, onshore and offshore projects will have access to €1-2 Bn over the coming decades that could support climate action ambitions 2.Supporting Communities – what is happening 26 www.seai.ie
  • 27. • Economies of scale • Active engaged energy citizens • Prior knowledge of likely opportunities • Community relationships • New delivery models • Build capacity 3. About Energy Master Plans • Chance to bring group of homes together • Demonstration projects • Pipeline of projects • Trusted partnership • Shared knowledge • Opportunity to engage local supply chain 27 www.seai.ie
  • 28. • Engage wider community • Identify Committee to lead actions • Host events/energy training • Develop an energy master plan • Recruit homes and businesses for energy master plan audits • Communicate results of energy master plan • Develop ‘Do’ step options 4. Role of Communities 28 www.seai.ie
  • 29. www.seai.ie For more information please contact: Ruth Buggie ruth.buggie@seai.ie 01-808 2024 www.seai.ie Thank You
  • 30. Claire Valente Programme Manager – EEOS 27 September 2022 Energy Efficiency Obligation Scheme (EEOS) 2023-2030
  • 31. Overview 31 www.seai.ie EEOS Overview New phase (2023-2030) Further information Questions
  • 33. EEOS Overview 33 www.seai.ie • Energy Efficiency Obligation Scheme • Legal obligation on largest energy companies in Ireland to support energy efficiency projects in homes and businesses What? • Companies selling gas, electricity, oil and/or solid fuel above a threshold volume level • The list of obligated parties is on our website: Obligated Parties | EEOS | Energy In Business | SEAI Who? • EEOS has been in operation since 2014 • The new phase is due to commence on 1 January 2023 and will run until 2030 When?
  • 34. EEOS Overview 34 www.seai.ie • There are sub-targets for energy savings from the residential sector and homes in energy poverty • The remainder of the savings can be met in any sector Where? • Energy Efficiency Directive 2012, Article 7 (as amended in 2018) • S.I. 131 of 2014 Why? • Partnerships • Savings must be additional • Obligated party must be material • Quality assurance is critically important How?
  • 36. Key changes “Old” EEOS “New” EEOS Legislation EED 2012; S.I. 131 of 2014 EED 2018; New S.I. due Savings metric Primary energy Final energy Annual target 700 GWh PEE (c. 540 final energy) 700 GWh final energy Sectoral split 75% non-residential (c. 405 GWh final energy) 20% residential (c. 108 GWh final energy) 5% energy poor (c. 27 GWh final energy) 85% cross-sectoral (595 GWh final energy) 10% residential (70 GWh final energy) 5% energy poor (35 GWh final energy) Residential eligibility Energy efficiency improvement in a dwelling Minimum BER uplift required and home to B2 (or on B2 pathway) Energy poverty eligibility Energy efficiency improvement in an energy poor dwelling Dwelling uplifted from BER D2 (or worse) to BER B2 (or better) Domestic savings Savings as set out in deemed credits table for each individual measure type Savings based on BER uplift for the dwelling; correction factor applied Renewable generation/CHP Eligible – based on reduction in primary energy consumption Not eligible as no reduction in final energy demand 36 www.seai.ie
  • 38. Further information • SEAI will publish new guidance materials for the next phase of the scheme following publication of the new S.I. • In the meantime, there is further information available: – Public consultation on the redesign of Ireland’s Energy Efficiency Obligation Scheme • The Department of the Environment, Climate and Communications (DECC) held a public consultation in early 2021 to inform the new scheme design. • The consultation and the final decision document are available on the Government website. • Consultation • EEOS Consultation Summary and Design Decisions – Decision document – SEAI EEOS webpages • SEAI held a series of workshops with obligated parties and the supply chain in 2021 to help them to prepare for the forthcoming changes. • The slides from these workshops are available on the main EEOS webpage. • EEOS webpage • Contact us: EEOS@seai.ie 38 www.seai.ie
  • 40. www.seai.ie Finance for Home Energy Upgrades OSS Workshop 27 September 2022 Josephine Maguire
  • 41. Consumer Decision-Making Framework 41 www.seai.ie Research • Consumer surveys • Focus groups • Design thinking exercises • Pilots and trials • Funded research studies • Data analysis &Modelling • SEAI programme delivery experience
  • 47. 47
  • 48. Consumer Choice Modelling Key Findings-Loans • Flexibility in choosing preferred repayment length is important for Irish consumers – No optimum repayment length • Reducing the loan interest rate can increase uptake quite significantly • Grants are still needed to maximise the uptake rate • Consumers perceive a ‘bonus’ in relation to a loan that is Government backed in comparison to normal bank loan • A combined Grant and low interest rate is the most attractive to encourage action 48
  • 49. National Energy Modelling Framework Modelling (2021-2030) 49 www.seai.ie Effect of Government backed loans at lower % interest rates Substantial increase in homes participating than the Baseline scenario, with multiples of the number of deep retrofits. Doubling or more, of capital expenditure on home retrofits, reflecting the investment in deeper retrofits
  • 50. Plans for Low Cost Finance Product 50 www.seai.ie
  • 51. DECC –Government and Low Cost Finance for Home energy upgrades • SG and WG in place – DECC, D/Finance, SBCI, SEAI • Reviewed Options to provide low cost finance for home energy efficiency in the market • Discussion Paper and Background Research developed • Strawman Tabled – Low Cost Retrofit Loan Guarantee Scheme for initial Fund • Business Case being prepared– New Choice Modelling and CBA work is feeding into this • General Features; – Focused on homeowners achieving B2/Cost optimal – Discounted personal loans through high street lenders – Loan guarantee and first loss used to discount rates 51 www.seai.ie
  • 52. Where we are now • Recovery and Resilience Facility being used by Government for First Loss piece • EIB engaged to provide Risk guarantee – presently undertaking technical due diligence of both the business case and of proposed participating lenders • Tenets of Loan facility largely tied down What's Next: • Once finalised and agreed, proposal will go to Minister for decision Timeline Proposed: • Q1 2023 52 www.seai.ie
  • 53. How is it likely to work 53 www.seai.ie OSS EIB/EIF High Street Lenders SBCI Exchequer (RRF)
  • 54. Proposed Loan Journey and Ask of the OSS 54 www.seai.ie Complete a one page form for each homeowner Provide extract from existing BER and modelled future BER based on upgrade proposed Homeowner provides this one-pager to the lender at loan application stage for approval in principle Homeowner then provides a copy of their contract with OSS at loan drawdown stage SEAI provide reporting on detail of uplifts and improvements after project completions
  • 57. Heat Loss Indicator Pilot via One Stop Shop Service panel September 2022
  • 58. Introduction • What are we doing? – Explore the performance of HPs at varying HLI – Sample 100 homes c. 80% HLI >2.3 to 2.8 c. 20% HLI >2.8 to 3.0 (no greater than 20%) • Why? – Ascertain robust evidence based data to confidently support the relaxation of the HLI or to confirm current thresholds are set correctly. Assessing heat usage, performance, kWh / carbon savings – Decarbonisation – making HP more accessible / reducing cost? • When? – Launched mid September to the OSS panel – controlled delivery. – 18/24 months assessment window. • Stakeholders? – Independent BER / TA, Airtightness testers, – One Stop Shops, Homeowners, Research Entity (RFQ / RFT) 58 www.seai.ie
  • 59. Sampling Indicative sample sizes • Selected homes must be fully occupied for all of the first-year post installation of the heat pump. (e.g. no vacant dwellings, holiday homes) • Heat pump ready homes are acceptable (indicatively capped at 20%) • Further 100 homes with HLI <=2.3 to receive monitoring equipment. – Sufficiently Incentivised. 59 www.seai.ie House Type Indicative Sample Size < 5m3/h/m2 Bungalow 40 Detached house – 2 storey 30 Semi-detached - 2 storey 16 Mid-terrace- 2 storey 14 100
  • 60. Technical Requirements a) DTSS, SR54 and Building Regulation b) HLI requirement of >2.3 to 3.0 W/m2K (20% cap on HLI > 2.8 to 3.0) c) demonstrate that the HLI of ≤2.3 W/m2K cannot be achieved with a cost optimal approach; d) demonstrate that the heat pump design meets heat losses at a flow temperature of 43 degrees or lower; e) comply with the monitoring requirements set out for the scheme in this document; f) ensure the following requirements are met: i. Maximum exposed wall U-value 0.37 W/m2K - In the case of 300mm filled cavity walls, the maximum exposed wall u-value is 0.6 W/m2K ii. Maximum roof U-value 0.16 W/m2 K or 0.40 W/m2K where not accessible (e.g., flat roof or rafters) iii. Maximum Window U value 3.1 W/m2K (and double glazed) iv. Infiltration of less than 5 m3/h/m2 at 50 Pa and ventilation in compliance with Part F of the building regulations g) ensure the property is assessed by an SEAI Registered Technical Advisor based on the DEAP methodology; and h) address thermal bridging in the property to improve the HLI. i) Pre and post analysis BER + airtightness test. 60 www.seai.ie
  • 61. Differences to Standard OSS delivery • B2 and 100 kWh/m2/year uplift not required – HLI pilot homes • Prior SEAI approval required for each home to confirm suitability • Additional measures supported • Require home energy assessments for each dwelling • Increased focus on limiting default values • Collaboration with research entity to establish monitoring equipment. • Installation of the required metering devices • Pilot is not open to approved housing body dwellings or local authority dwellings • Complete “HLI Research Pilot Application Form” • HLI Pilot Scheme Homeowner Agreement and Understanding Form • SEAI intervention on the OSS system to pass B3 or worse homes and sub 100 uplift value 61 www.seai.ie Maximum Support Monitoring Equipment** Up to €2,500 based on SEAI specified requirements. Airtightness Test (pre- works) * €400
  • 62. Installed by the One Stop Shop in collaboration with the selected research entity. • Heat meter(s) to measure heat output from the heat pump used in space heating. • Heat meter(s) to measure heat output from the heat pump used for Domestic Hot Water. • Heat meter(s) to measure the heat output of any additional heaters. Where heat sources that cannot be metered are present, e.g., a wood stove, information must be gathered on the quantities of fuel used and heat output from those heat sources. • Internal and external temperature sensors, • Temperature sensor to measure space heating flow temperature (the temperature sensor incorporated into the heat meter can be used instead of a separate temperature sensor). • Temperature sensor to measure DHW (Domestic Hot Water) flow temperature (the temperature sensor incorporated into the heat meter can be used instead of a separate temperature sensor). • Electricity meter to measure any input into an electric heater (including boilers); • Separate metering of electricity used by the heat pump, pumps and auxiliary for space heating and Domestic Hot Water; • (GSHPs only) Temperature sensors to measure ground loop flow and return temperatures; • Data loggers connected to meters and sensors, and ICT equipment to record all data and transfer it for collection. Monitoring equipment 62 www.seai.ie Monitoring frequency = hourly Period = 18 / 24 months post installation Project Steering group to discussion specific challenges/alternative solutions WIFI connectivity considerations
  • 64. 64 Feedback from One Stop Shops 27th September 2022
  • 65. Have your say! • Registration Process: – What worked? – What could we do better? • Next Steps: – How can we support you more? – Future opportunities for OSS? 65 www.seai.ie
  • 66. One Stop Shop Quarterly Business Reviews 27th September 2022
  • 67. Introduction to Quarterly Business Reviews (QBRs) • What? – Part of the new relationship between OSS & SEAI – Formal meetings between us • Why? – To help guarantee quality and success of programme – Open channel of communication – Keep inspection rates low • When? – Every 3 months – Starting in November – Based on when registered as OSS 67 www.seai.ie
  • 68. What is a Quarterly Business Review? • A regular structured conversation to review success of the One Stop Shop programme – What’s happened? • Are your targets being met? – Quality of retrofits delivered? • If challenges what are the solutions? – Next steps for next quarter? • What’s in the pipeline? – Action plan? • How will you do this? • Make sure SEAI and OSS stay aligned • Ensure we stay in touch with all One Stop Shops as the scheme grows 68 www.seai.ie
  • 69. How will it work? • Agree a date and location for the QBR with the OSS – We can travel to your offices – Or online if preferred – The QBR will last 2-3 hours • Request a written report from the OSS in advance – High level – 4-5 pages or a PowerPoint – 5 working days to deliver the report • Discuss report at QBR – Recommend having some worked examples 69 www.seai.ie
  • 70. What should be in the QBR report? • No templates at the moment but these can be developed if interested • Contents of report: – Customer engagement and pipeline – Strategic progress – Administration – Financial review – Technical review • Resources: – https://www.seai.ie/register-with-seai/one-stop-shop/ 70 www.seai.ie
  • 71. • Customer Engagement and Pipeline: • Metrics on leads, applications, contracts, HEA, works • Quotes issued to homeowners • Reasons for customers not proceeding • Customer satisfaction and feedback • Complaints • Activities or events What should be in the QBR report? • Strategic Progress • Level of growth against registration strategic plan • Number of completions against registration strategic plan • Clarifications if any deviation from plan 71 www.seai.ie
  • 72. • Administration • Applications • Offers • Request for payment • Any errors or common issues? • Root cause analysis and implementation of corrective action What should be in the QBR report? • Financial Review • Quotations • Contract with homeowner • Invoices • Evidence of payment 72 www.seai.ie
  • 73. What should be in the QBR report? • Technical Review • Measures completed • Review of the Home Energy Assessments performed • Outcomes of audits and inspections (OSS & SEAI) • Assessment of quality performance and actions to continuously improve quality • Onboarding of new contractors • Review of resource management plan for the retrofit works (to ensure that at least 70% Construction & Demolition waste is managed as required in the guidelines) • Review of site photographs for installed measures • Any certifications in line with the relevant technical standards 73 www.seai.ie
  • 74. In summary • QBRs will be starting in November • Report is the basis for the discussion at the QBR meeting • SEAI QBR team review the report – May request additional information before the QBR – Select areas to discuss in more detail at the meeting • Open to suggestions from OSS on structure of report and QBRs • Non-compliance with the QBRs and/or request for reports could result in temporary suspension from the OSS portal 74 www.seai.ie
  • 77. Outline • Resources • Making a Request For Payment: HEA – How to make a RFP – Approvals process – Ensuring prompt payment • Making a Request For Payment: Works – How to make a RFP – Application Measures – Supporting documents – Approvals process • Inspections process • Trouble shooting 77 www.seai.ie
  • 78. Resources • Guidance on making a Request for Payment (RFP) included in Portal User Guide • AdminOSS@seai.ie 78 www.seai.ie
  • 79. Request For Payment – HEA • RFP when the report is complete and the BER has been published – BER has to be published after the HEA application was approved • RFP user log in: 1. Access portal and navigate to HEA Dashboard 2. Click on the Application Reference Number 3. Provide requested information and upload report 79 www.seai.ie
  • 80. RFP – HEA: Steps to approval 80 www.seai.ie 1. Admin review the HEA report 2. a) Approved applications are automatically paid 2. b) Application will be returned to OSS if there are issues
  • 81. RFP – HEA: Ensuring prompt payment 81 www.seai.ie • Quality reports are crucial • Ensure minimum requirements are met – Review Home Energy Assessment Guide if unclear • To date, quality has been very variable – Unfair to homeowner – Bad PR for the programme – Discourages HO from pursuing OSS works grant • Submission of sub-standard reports will delay payment
  • 82. Request For Payment – Works 82 www.seai.ie • RFP can be submitted when the works are completed and a post-works BER has been published 1. Log into portal as Payment Request User 2. Navigate to Works Applications 3. Select the application’s Reference Number 4. Provide the required information for each installed measure
  • 83. 83 www.seai.ie RFP – Works: application measures
  • 84. RFP – Works: application measure details 84 www.seai.ie • Take care to complete correctly: – Quantity installed for solar PV – Contractor/installer who installed the measure – Correct cost
  • 85. RFP – Works: additional supporting documentation • Declaration of Works (DoW) • Letter from Approved Housing Body (AHB properties only) 85 www.seai.ie
  • 86. 86 www.seai.ie  Fully complete  Matches LOO  Signed and dated RFP – Works: Declaration of Works
  • 87. 87 www.seai.ie Approved Housing Body properties • Letter required for AHB applications • Requirements:  AHB-headed paper  Dated  MPRN(s) and address(es) of the property(ies)  Signed by AHB representative • Where there are multiple properties you may use one letter for each RFP, provided:  Letter is uploaded separately for each RFP  Relevant property is highlighted for each RFP
  • 89. RFP – Works: Status change 89 www.seai.ie
  • 90. RFP: Approval process 90 www.seai.ie 1. Admin review the DoW and AHB letter 2. a) Admin- approved applications are sent to IU 3. IU select a % of applications for onsite inspection 4. a) Applications that are not selected are automatically paid 4. a) OSS is contacted re. applications that are selected 2. b) Application will be returned to OSS if there are issues
  • 91. RFP: Sites selected for inspection 91 www.seai.ie 1. KSN contact OSS re. sites selected for inspection 2. OSS and KSN arrange the site inspection 3. KSN inspect against the QADP list 4. PASS: proceeds to payment 4. REWORK: OSS must carry out reworks before payment is released 2. OSS keeps HO informed Following the inspection, both the OSS and SEAI are informed of the result
  • 92. 92 www.seai.ie Inspections process: tips  Remember that a proportion of your sites will be inspected  Do not submit a payment request until the works are ready  Do not delay in organising the site visit - This will likely lead to a higher percentage of inspections  Review the QADP checklist and ensure works meet the requirements
  • 93. 93 www.seai.ie  Can’t create an application  Check against scheme eligibility requirements  Contact adminsOSS@seai.ie  Measures are deemed ineligible  Need to amend application Application trouble shooting: pre-works  Check measure has not previously been funded  Contact adminsOSS@seai.ie  Check against BER Advisory Report Requirements Before submitting: contact adminOSS@seai.ie to see if it can be amended After submitting: contact adminOSS@seai.ie to cancel & recreate the application Must be done before works are carried out or BER updated
  • 94. 94 www.seai.ie  Measure is unavailable for selection  Check U-value meets requirements in the DTSS  SAVE AS DRAFT and contact adminsOSS@seai.ie  Post works BER is incorrect has been republished Application trouble shooting – post-works  SAVE AS DRAFT and contact adminsOSS@seai.ie
  • 95. Thank you for listening Any questions? Helen.Williams@seai.ie