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IBM Verse Customer Presentation sven
1.
© 2014 IBM
Corporation Mail Reimagined for a New Way to Work Sven Sommer 08.12.2014
2.
Productivity is a
top focus of global CEOs As enterprises seek opportunities for growth, worker productivity takes center stage. * Engaged Employees and Satisfied Customers Dominate Thinking of CEOs in 2014,” The Conference Board, https://www.conference-board.org/press/pressdetail.cfm?pressid=5055 2 © 2014 IBM Corporation
3.
The workplace is
getting more complex Workforce is spread around the globe Open work models raise new demands on security Integration must be seamless in the office, home, and on the go Social approaches are brought from home to work Millennials feel information and technology overload, and prioritize ease-of-use in work applications* The future of work focuses on the individual … * The State of Workplace Productivity Report, Cornerstone OnDemand, 2012 and the community. 3 © 2014 IBM Corporation
4.
Challenges for enterprise
are mounting of surveyed workers have felt overwhelmed by information to the point of incapacity.1 of executives are concerned that their employees are already too stretched to deliver current business objectives.2 1 The Knowledge Worker’s Day: Our Findings, Basex, 2012; http://www.basexblog.com/2010/11/04/our-findings/ ; 2 The Business of Performance Management, The Hay Group, 2012 4 © 2014 IBM Corporation
5.
When was the
last time you felt truly productive at work? Every day, information overwhelms us. Tasks get left undone. Messages go unanswered. Meetings dominate our time. The emails pile up. Today’s tools are not adequate for the workplace of the future. The average interaction worker spends an estimated 28% of the work week managing e-mail.1 Up to 30% of email time could be repurposed by adopting social collaboration tools for communication.2 1 McKinsey Global Institute - The social economy: Unlocking value and productivity through social technologies, July 2012, and Susan Felman, Hidden cost of information work: A progress report, International Data Corporation, May 2009 2 McKinsey Global Institute - The social economy: Unlocking value and productivity through social technologies, July 2012 5 © 2014 IBM Corporation
6.
What we need
is… …a clear sense of where to focus the time we have. …an easy way to collaborate with the people that matter to us most. …a way to take back control of our day. 6 © 2014 IBM Corporation
7.
© 2014 IBM
Corporation That’s why IBM Verse is essential for a new way to work.
8.
IBM Verse: Mail
reimagined for a new way to work 8 © 2014 IBM Corporation
9.
IBM Verse: Mail
reimagined for a new way to work Cloud-enabled, designed for mobile devices, and powered by IBM's analytics and advanced search, IBM Verse works for you, not the other way around. 9 © 2014 IBM Corporation
10.
IBM Verse: Mail
reimagined for a new way to work Experienced through a simple, see-only-what-you- need interface, IBM Verse helps you focus on the things that matter most. 10 © 2014 IBM Corporation
11.
IBM Verse: Mail
reimagined for a new way to work With an array of intelligent, secure and engaging social apps, IBM Verse opens up new ways to work together. 11 © 2014 IBM Corporation
12.
IBM Verse helps
you take back control of your workday Traditional Mail Too many apps and views: inbox, calendar, to-do’s, social… Don’t know what to focus on Can’t find what I need Too hard to share content/knowledge Overburdened, overstressed, frustrated, unproductive Integrated, clean, clear space accessible anywhere, anytime Top-actions view based on my priorities and behaviors A fast, smart search based on analytics Two-click sharing and share-on-send Fully empowered and engaged employees free to focus on what’s important 12 © 2014 IBM Corporation
13.
“Moments in the
life video” or click through demo https://ibm.biz /BdEZD7 13 © 2014 IBM Corporation
14.
How can IBM
Verse help me? A range of capabilities on the cloud helps me manage my work, no matter what my position is in the org or what different roles I’m playing throughout the day. Multi-tasker ME The Prioritizer The Searcher The Sharer The On-the- Go Employee The Business The Tech Professional Leader The 14 © 2014 IBM Corporation
15.
How can IBM
Verse help me, the Multi-tasker? I have too many apps and views to get my work done: email, file sharing, social networking, calendar, to-do list, notepad, etc. Single personalized space for my entire workday one integrated, simplified space lets me focus and take quick action on critical matters at a glance 15 © 2014 IBM Corporation
16.
How can IBM
Verse help me, the Multi-tasker? I have too many apps and views to get my work done: email, file sharing, social networking, calendar, to-do list, notepad, etc. built-in social analytics let me quickly learn about, chat with and invite colleagues to meetings Single personalized space for my entire workday 16 © 2014 IBM Corporation
17.
How can IBM
Verse help me, the Multi-tasker? I have too many apps and views to get my work done: email, file sharing, social networking, calendar, to-do list, notepad, etc. ability to quickly post message content to my social network saves me time and effort Single personalized space for my entire workday 17 © 2014 IBM Corporation
18.
How can IBM
Verse help me, the Multi-tasker? I have too many apps and views to get my work done: email, file sharing, social networking, calendar, to-do list, notepad, etc. easy-to-manage mail lets me delete it, mute it or mark it for action Single personalized space for my entire workday 18 © 2014 IBM Corporation
19.
How can IBM
Verse help me, the Prioritizer? I struggle to keep a view on what’s most important and end up working extra hours just to catch up top bar uses analytics and my own preferences to surface what’s important to me Top-actions view based on my behavior and needs thoughtful design lets me take quick action including buttons for email, chat, contact info and much more 19 © 2014 IBM Corporation
20.
How can IBM
Verse help me, the Prioritizer? I struggle to keep a view on what’s most important and end up working extra hours just to catch up single view of top actions owed/am owed makes me more effective in understanding, managing and completing tasks Top-actions view based on my behavior and needs 20 © 2014 IBM Corporation
21.
How can IBM
Verse help me, the Prioritizer? I struggle to keep a view on what’s most important and end up working extra hours just to catch up always-up calendar makes sure I don’t miss deadlines or meetings and lets me join with one click Top-actions view based on my behavior and needs 21 © 2014 IBM Corporation
22.
How can IBM
Verse help me, the Searcher? I’m flooded with information and simply cannot find what I’m looking for powerful filter types and a multi-pane results view let me drill down quickly and even preview files analytics cut down on irrelevant results and uncover hidden gems I’ve forgotten about or never knew existed Fast and smart search based on analytics and it’s not just messages: results return embedded links, files, tasks and meetings 22 © 2014 IBM Corporation
23.
How can IBM
Verse help me, the Sharer? It takes too much effort to download, find and upload knowledge and files; important things die in the inbox post-to-blog lets me amplify important info, even entire conversations, by moving it from email to my communities two-click sharing lets me collaborate with ease and benefit from others people’s knowledge and assets Keep everyone connected and on the same page 23 © 2014 IBM Corporation
24.
How can IBM
Verse help me, the Sharer? It takes too much effort to download, find and upload knowledge and files; important things die in the inbox share-on-send is smart enough to manage permissions for me based on my actions Keep everyone connected and on the same page 24 © 2014 IBM Corporation
25.
How can IBM
Verse help me, the On-the-Go Worker? When I leave my desk, I spend too much time getting set back up and back up to speed Seamlessly integrated anywhere, anytime access mobile app and cloud let me pick up right where I left off and keeps me up to date with ease 25 © 2014 IBM Corporation
26.
How can IBM
Verse help me, the Tech Professional? My users don’t need more complexity, nor another disconnected tool built-in security lets users work openly and transparently across the enterprise without risk easy deployment and updates via the cloud mean I’m not the bottleneck, and I can focus on driving business results Integrated tool that is easy to adopt and understand integrated web and mobile experience works with what employees have, now and in the future 26 © 2014 IBM Corporation
27.
How can IBM
Verse help me, the Business Leader? Pacesetters engaging in social business have reported an 87 percent stronger competitive advantage in their respective markets.* employees empowered with the right tools leads to much greater efficiency and productivity employees who can focus on their actual job duties are much more happy and engaged Empowers employees to focus on what’s important connected employees sharing knowledge and expertise fosters growth and innovation * IBM 2014 Business Tech Trends report 27 © 2014 IBM Corporation
28.
Why does this
not look like just another inbox? Because we used IBM Design Thinking. The result is an experience that helps you manage all messages and info, no matter the source. Design Thinking Understand 208+ Survey responses 20+ Background interviews Explore 40+ Design walk-throughs Prototype 10 Sessions of users testing prototypes Evaluate 190+ Demos over the past 10 months 16 Usability tests on working code 230+ Participants 480+ Research Data Points 11 sponsored Users from IBM clients 178 customers and Business Partners 50 internal participants (IBMers) 28 © 2014 IBM Corporation
29.
What we’re hearing,
so far “Reinventing email is no small task given its ubiquitous role in our day-to-day lives. IBM has taken a radically different approach by focusing on people, not the inbox. From what I’ve seen of the great new features so far, it’s hard to even call it email. IBM has created something altogether new that we expect will significantly improve our teams’ productivity and collaborative culture.” Allianz Suisse Robert Spaltenstein | Head of Groupware “We expect IBM Verse will significantly enhance our way of global collaboration and therefore increase the productivity of our global organization.” Sika Edwin Meier | CIO deputy “Wow, this is what we were waiting for! The new layout is perfect.” Saxion University Remco Angioni “[IBM Verse] is absolutely going to help my team focus on the most important messages and people. The ability to reduce email clutter will bring clarity and focus to most everything we do on a daily basis.” DAI Steve Mullen | Director 29 © 2014 IBM Corporation
30.
IBM Verse leapfrogs
the competition Other companies give you an inbox; IBM gives you a completely new approach to the way you organize, prioritize and execute your workday Cloud World’s leading, most complete, open, made-for-business (secure, private, governable) cloud. Leader in Cloud Strategies of Online Collaboration Software, Lures you in with cheap storage but really wants all your data on their Cloud: documents, email, lists, directories, etc.. Focused on Windows 8 and Windows Mobile, not the platforms most users want: Apple OSX and iOS, Android, and Win7 No on premises offering and weak integration APIs. Designed for consumer: experimental approach with products quickly launched and suddenly withdrawn, unclear roadmaps, ad sales trump enterprise revenue Analytics Leader in analytics. Helps you prioritize and focus, molding to how you want to work. Users remain responsible for prioritization, while Delve and Clutter misses deeper social insights Google analytics does not help you effectively prioritize your inbox and focus on important tasks. Mobile Enterprise mobility leader: richer experience, broader device support, partnership with Apple Designed for “Windows first” vs market leaders like Apple and Android Requires 3rd-party mobile clients, InBox limited to consumer email only with no calendar, contacts, or tasks. Social Social Software leader 5 years running. Deep social integration, partnership with Twitter. One efficient, easily searchable workspace that clears the clutter and helps you get work done. One-click guest model. Still focused on your documents and email content, not you. Forced march to Yammer confuses users (is my document in SharePoint? Yammer? OneDrive?). Clutter does not support work prioritization, instead sorts your email. Microsoft guest model requires 5 steps. Requires additional investment in 3rd party add-ons. Google+ lacks security and business tools. Lots of partially connected web apps, weak integration via Google+. Be careful inviting guests: Google owns their data. Security Enterprise-grade security, privacy, policy control, with secure guest collaboration at no charge Lacks a federated security approach that spans browsers, mobile, and desktop applications Security designed for consumers, not business. 30 © 2014 IBM Corporation
31.
IBM Verse has
security and standards that matter Controls & Compliance En Physical Security Encryption Privacy ibmcloud.com/social/security Authentication Intrusion Detection 2012 Gold Winner IBM Cloud Security Solutions Based on ISO 27001-27002 EU Directive 95/46/EC Model Clause Agreements 31 © 2014 IBM Corporation
32.
IBM Verse and
IBM Connections – A two-pronged approach Complementary experiences and entry points to the full enterprise social solution Enterprise Social Solution IBM Notes user Expand to social from email IBM Connections user Reimagine the mail experience Social The social user The mail user Mail Meetings Chat 32 © 2014 IBM Corporation
33.
The IBM strategy
IBM Verse is part of an overarching approach to the convergence of new technologies. Analytics Cloud Engagement IBM Enterprise Social Solutions Capitalize on IBM’s broader strategy and key investments to create the most intelligent, flexible and elegant platform for businesses and institutions around the world. We are making markets by transforming industries and professions with data. We are remaking enterprise IT for the era of the cloud. We are enabling systems of engagement for enterprises. And leading by example. 33 © 2014 IBM Corporation
34.
IBM is the
leader in creating systems of engagement with social, mobile and security leadership ~4,000 social software business partner certifications worldwide5 200,000+ social communities at IBM with 300,000+ active IBMers on Connections social platform6 IBM Named a Leader in Gartner Magic Quadrant for Enterprise Mobility Management7 #1 Enterprise Social Software market share leader for 5th Consecutive Year1 More than 75% of Fortune 100 companies have licensed IBM social software2 #2 in enterprise mail market share3 and 41,000+ email customers4 2012 Gold Winner IBM Cloud Security Solutions 1 IDC Worldwide Semiannual Software Tracker, 2H 2013; 2 IBM Finance; 3 Worldwide Email Applications 2013 Vendor Shares, IDC, May 2014; 4 IBM Finance; 5 Approximately 4,000 partners, IBM Partner World database; 6 IBM 2013 Annual Report; 7: “Magic Quadrant for Enterprise Mobility Management Suites”, Gartner Feb 2014 34 © 2014 IBM Corporation
35.
Looking to the
future A glimpse at where IBM Verse is headed. More Cloud Innovation Continuous, no-hassle delivery of new capabilities More Analytics with Watson and Cognea Unleash natural language capabilities to streamline day-to-day mail, calendaring and key tasks; virtual assistants; expanded recommendation engines More Mobile Leadership Expanded capabilities for iOS, Android and Windows Phone platforms More Social Further blur the lines between social and mail with deeper integration of Connections Activities with mail-based actions, and unify contacts between mail, calendar, chat, meetings, and social More Security Innovation Apply new capabilities from IBM Dynamic Cloud Security to better manage access, protect data, gain visibility and optimize operations 35 © 2014 IBM Corporation
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