Smart Connected Retail Facilities

Switch Automation 2017 © All Rights Reserved
Smart, Connected Retail
Facilities
October 4, 2017
Endorsed
by

SKYLAR RITWO
Retail Program Manager
• 5 years of CRE and retail
experience at Related
Companies
AARON LAPSLEY
VP of Global Engineering
Services
• Certified Professional
Engineer
• Harvard Business School
Alum
Your
hosts

What we’ll
cover
today
The disconnected landscape in facilities operations
Analytics, insights and performance optimization
The path to smart, connected retail facilities

What is smart,
connected facilities
technology?
• Disconnected, siloed systems 
visibility and central command and control
• Real-time data, fault detection and
diagnostics  actionable insights

180k+
Savings Opportunities Detected Monthly
15%
Average Energy Savings / Retail Store
12
Avoided Truck Rolls / Retail Store Annually
1.5 Years
Average Payback Period
100M+
Sq Ft on the Switch Platform
We help companies
achieve operational
excellence by identifying
opportunities to improve
store systems and
equipment performance
with analytics.

The
disconnected
landscape in
retail operations
“Everyone has a big data issue.”
—Energy Specialist, Starbucks Coffee Company

A typical retail
building wastes
$13,500* in
energy
annually.
Inefficiencies
are easy to fix,
but retailers
need a tool.
FRAGMENTED
PORTFOLIO
DATA
LACK OF
VISIBILITY INTO
STORE
PERFORMANCE
REACTIVE
OPERATIONS
ENERGY REPORT
*Source: ENERGY STAR, 2016

A Fortune 500 retailer had these
challenges.

1,000+
RETAIL
STORES
20 ADMINISTRATIVE
BUILDINGS
PORTFOLIO SPREAD
ACROSS
39 STATES

Reactive
operations
model.
INEFFICIENT
COOLING
SCHEDULES
❊ HVAC schedules set to start cooling two
hours before stores opened
❊ More energy consumption than necessary
❊ No visibility into HVAC data to optimize usage

Reactive
operations
model. EXCESSIVE
HOT/COLD
CALLS
❊ Dispatched a technician to
investigate every service request
❊ No remote visibility into what causes
occupant discomfort
❊ $250 spent / truck roll

Reactive
operations
model. EXTERIOR
SIGNAGE OFF
AFTER DARK
❊ No remote visibility or alarming
❊ Manually identified broken fixtures weeks after failure
❊ Brand image negatively affected

Analytics,
Insights and
Performance
Optimization
“Business as usual can no longer support
continued long-term success…”
– RILA & Accenture, (R)Tech Center for Innovation

Unlocking
value through
smart,
connected
facilities
platforms.
CONNECTED
CENTRALIZED
DATA
GRANULAR
VISIBILITY &
ACTIONABLE
INSIGHTS
PROACTIVE
PROBLEM
SOLVING
66.2. F
Chicago

Fortune 500 retailer – fueling a
proactive operations model with
data.

COOLING
SCHEDULES
OPTIMIZED
❊ Real-time HVAC data showed cooling set point
could be reached in 30 minutes, instead of 2
hours
❊ Scheduled HVAC operating hours were reduced
and standardized remotely across all locations
❊ 15% energy consumption reduction in 3 months
Operational
excellence.

Operational
excellence.
HOT / COLD
CALLS
REDUCED
❊ Call center sends hot / cold calls and service
requests to Switch Automation
❊ Switch Platform troubleshoots remotely and
diagnoses root cause
❊ 1 technician visit avoided / store / month
❊ $3M saved on maintenance technicians / year

Operational
excellence.
EXTERIOR
SIGNAGE
REPAIRED
PROMPTLY
❊ Switch Smart Alert sent to local FM in real-time
❊ Lighting fixture was replaced following morning
❊ Brand image upheld, speed to repair increased

The Path to
Smart, Connected
Retail
“If, as a retailer today, you aren’t racing to develop
digital business capabilities as quickly as you can,
you’re facing an imminent competitive threat and
missing a major financial opportunity. "
–CISCO, A Roadmap to Digital Value in the Retail Industry

What are
your top
priorities?
CUSTOMER
LOYALTY
STREAMLINE
OPERATIONS
SALES
REVENUE
PERFORMANC
E INSIGHTS
BRAND
DIFFERENTIATION
CARBON
EMISSIONS
OPERATING
COSTS

REAL-TIME BUILDING
INTEGRATION
• Building Management System
• Power Metering
• Badge Access Systems
• Smart LED Lighting Systems
• Solar Systems
PORTFOLIO DATA
AGGREGATION
• Utility Bills
• Work Order Systems
• Capital Projects
• Green Building Certifications
• Customer Service / Helpdesk Calls
CLOUD DATA
STORAGE &
USER
INTERFACE
• Fault Detection & Diagnostics Rules
• Weather Normalization & Benchmarking
• Data Statistics (Avg, Sum, Max/Min)
• Virtual Calculations (kW per ton)
ANALYTICS
• Data “Tagging”
• Point Templates
• Standardize Naming Conventions
• Apply/Store Metadata
FORMATTING
& ORGANIZATION
First, how does this technology get
implemented?

Initiating a smart, connected retail program
STRATEGY
DEVELOPMENT
AND PROJECT
KICK OFF
❊ Develop a plan that
serves all relevant
business units.
❊ Define specific goals and
success metrics.
STORE SYSTEMS
INTEGRATIONS
❊ Develop strategies for
connecting to the building
systems and equipment.
❊ Decide what type and
granularity of operational
data to connect.
PLATFORM
CONFIGURATION
❊ Configure settings,
workspaces, alerts and
features to tailor the
solution to your team’s
needs and objectives.
MANAGED
SERVICES AND
TRAINING
❊ Leverage monitoring,
analysis, and reporting
services to maximize
ROI.
❊ Transition desired skills to
your internal team.
INITIAL RESULTS
AND NEXT STEPS
❊ Summarize the program’s
initial results and
determine next steps with
key stakeholders.
1-4 weeks
1-3 months
1-2 weeks
2-6 months
3-6 months

Strategies to achieve ROI
Reduce energy consumption and
cost
Reduce high-priority
technician visits
Reduce time to repair
issues
Extend equipment
life
Retro-commission the existing HVAC
controls / BMSs. Identify opportunities
and work to resolve
Implement lighting and HVAC control
schedules via Platform that set back
in unoccupied periods
Update HVAC set point to standard
via Platform
Adjust existing store-request work order
process to redirect certain work orders
to NOC for remote diagnosis
Provide data to inform design process for
R&M replacements and capital upgrades
M&V after R&M activities with data in
the Connected BuildingsPlatform
Identify issues as they happen with
FDD analytics in the Platform,
i.e. “MBCx”

Key Performance Indicators achieved
1. Reduce energy consumption and cost
 $68,875 in annual energy cost savings
identified across 10 stores
 $6,900 per store on average = 11%
2. Reduce high-priority technician site visits
 3 emergency site visits avoided by
intercepting hot/cold call work orders
within 2 months of launch = $5,000
3. Reduce time to repair issues
 Identified 37 previously unknown
R&M issues across 10 stores
 18 additional issues resolved remotely
4. Extend equipment life (by reducing
unnecessary operating hours)
 193,372 annual run-rate equipment
operating hours avoided with schedule
and set point updates across 10 stores

In summary, Smart,
Connected
Facilities Platforms
empower retailers
with:
OPERATIONAL
VISIBILITY
ACROSS THE
PORTFOLIO
REAL-TIME
COMMAND AND
CONTROL
PRIORITIZED
ALERTS AND
PROACTIVE
MAINTENANCE

THANK YOU.
Call or email Skylar Ritwo:
+1 (516) 233-4166
sritwo@switchautomation.com
Visit us www.switchautomation.com
Or find us on Twitter @SwitchHQ
Don’t miss our next webinar:
The Case for Integrated Grocery Facilities
When: October 18th at 11am PDT
REGISTER NOW: http://bit.ly/2yjW8Ue
Endorsed
by

QUESTIONS?
Call or email Skylar Ritwo:
+1 (516) 233-4166
sritwo@switchautomation.com
Visit us www.switchautomation.com
Or find us on Twitter @SwitchHQ
AARON LAPSLEY
VP of Global Engineering Services

Smart Connected Retail Facilities

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