SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez nos Conditions d’utilisation et notre Politique de confidentialité.
SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez notre Politique de confidentialité et nos Conditions d’utilisation pour en savoir plus.
Syed Harib Bin Kaleem
A wise person said :
”Listening is the hardest thing in the world”
So as Mark twain :
”If we were supposed to talk more than we
listen,we would have two mouths and
Hearing vs. Listening
Listening -- conscious, active process
Hearing -- senses
Hearing = Listening + Focusing on message
+ Comprehending &
+ Analyzing & Evaluating
With the mind
What is the opposite word of Talking?
In many cases it is not.
It is waiting to talk !
Listening is not about being quiet when someone
else is speaking
Why People Don’t Listen?
People are distracted, preoccupied or forgetful 75 percent of the time.
Recall - 50 percent of what was said immediately after we talk
We spend just 45 percent of our time listening
We remember just 20 percent of what we hear.
Only 2 percent of us have had formal educational
experience with listening
Route 350(the gap between the rate of
speech and rate of thought
Thinking 4 X speaking
Processing speed of brain = 500 wpm
Speaking speed = 150 wpm
Unused mental capacity = 350 wpm
Lead to wandering of mind is called as Route 350
Thus while listening you will be able to think about what you
are hearing, really understand it, and give feedback to the
Tuning Out? (Route 350)
May be because you
• have heard it before
• are preoccupied
• find it difficult to understand
• have a differing opinion
Basic Types of Listening
We remember only
Topic is not to our
Not listening at all
is pretty insulting
It can lead to
It is hard to listen with a big
“I know what will be said” attitude
Not listening from the perspective of the speaker
due to prejudice, self-centeredness
How to increase efficiency
C -- Concentrate on what the speaker is saying.
A – Acknowledge with correct body language.( nod head,
“yes"," go on", smile, frown, laugh)
R – Research to understand what the speaker is saying
E – Exercise Control
S – Structure – Put the message in order
Benefits of Effective Listening
Improves negotiation skills
Adds to your Image & Personality
Helps You to stand out.
You will be appreciated.
Listen , Listen…..
"Listen a hundred
times; ponder a
-- Turkish Proverb
A good listener is a good talker with a sore throat
Focus on content, not delivery
Take care of ‘Route 350’ while listening