1. Capacity Management Maturity:
A Survey of IT Professionals
Rich Fronheiser
May 16, 2018

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Capacity Management Maturity | Rich Fronheiser2

3. Capacity Management Maturity:
A Survey of IT Professionals
Implementing or maturing a Capacity Management process takes executive
buy-in, proper planning and the tools to make it possible – and it helps
when you get to enjoy a significant return on investment from the process!
Based off the results of our Capacity Management Maturity survey, we
learned that organizations willing to make minor changes in their capacity
management processes can reap major benefits – and those that really
want to optimize their process can work with Syncsort consultants to
make those changes.
So where do you begin when looking for gaps in your Capacity
Management process and how do you ultimately fill those gaps?
This webinar will walk through the results of the survey and provide
some further insights.
Capacity Management Maturity | Rich Fronheiser3
Session Abstract and Speaker
Rich Fronheiser
Director, Product Marketing

4. • Capacity Planners / Managers
• IT Adminstrators
• Managers / Directors
• All stakeholders of the Capacity Management process within
the organization
Capacity Management Maturity | Rich Fronheiser4
Who completed the survey?

5. Those that completed the survey work in verticals that include:
• Financial Services
• Government
• Industrial
• IT
• Logistics
• Media/Communications
• Retail
• Telecoms
• Utilities
Capacity Management Maturity | Rich Fronheiser5
Where do they work?

6. • 20 questions – self-assessment on scale from 1 to 10
• How well do organizations carry out tasks covered by each question?
• Completed survey is scored
• Organization is put into one of five maturity levels
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What is the survey?

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Questions
• We are reducing the number of capacity-related incidents year-on-year
• We capture key component level capacity metrics e.g. utilization, memory usage etc.
• A capacity plan is regularly produced and updated in line with business strategy/plans
• The service/component relationships are documented or stored in the Configuration
Management System
• Capacity Management roles and responsibilities are clearly defined
• Key service level capacity metrics are captured e.g. transaction count, response times etc.
• Component/application monitoring thresholds are reviewed and tuned regularly
• Performance and capacity data is stored centrally in a Capacity Management Information System
• Capacity implications of a Change are represented and discussed during Change Advisory
Board meetings
• Component and service metrics are correlated to understand the service capacity

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Questions
• Capacity reports are generated automatically at a suitable granularity & available to the
appropriate audience
• The capacity process is documented in line with the business requirements
• At least 50% of the Capacity Management recommendations are acted upon
• Recommendations from the capacity process are included in any Service Improvement Programs
• Enterprise wide capacity tools are used
• The business provides regular forecast information and it is used by the capacity process
• No hardware is purchased without a capacity plan or sizing report supporting the justification
• The infrastructure is sized based on performance testing and modeling
• The scope of Capacity Management covers all of the services detailed within the Service Portfolio
• There is a regular (e.g. monthly) Capacity Management review meeting with process manager
and champions

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Results

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Initial

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Repeatable

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Defined

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Managed

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Optimized

15. Thoughts/Summary
• Most organizations are either “high repeatable” or “low defined”
• Organizations who self-assess “low” are likely more mature
• Organizations who self-assess “high” are likely less mature
• Repeatable – Component Capacity Management
• Defined – Service Capacity Management
• Managed – Business Capacity Management
• Self-assessment bias is real
• An independent audit or Gap Analysis is useful
to take organizations to the next step
Capacity Management Maturity | Rich Fronheiser15

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