Enhance ServiceNow with Automated Discovery for Mainframe and IBM i
Signaler
Partager
•0 j'aime•61 vues
Enhance ServiceNow with Automated Discovery for Mainframe and IBM i
•0 j'aime•61 vues
Signaler
Partager
Télécharger pour lire hors ligne
IT organizations using ServiceNow for their IT Operation Management (ITOM) rely on the Configuration Management Database (CMDB) to manage infrastructure changes and diagnose problems. But, without an automated Discovery process, companies struggle to keep their CMDBs current, and they can lack information necessary to drive IT processes effectively. As a result, IT staff can waste time and energy trying to determine which business services are impacted by changes, failures, or performance issues as they try to determine root causes for business service problems. ServiceNow® Discovery provides IT with visibility into IT infrastructure and its changes by automatically discovering physical and virtual devices such as laptops, desktops, servers (physical and virtual), switches, routers, storage, and applications, as well as the dependent relationships between them. However, if you are a company that relies on traditional IBM systems like mainframes or Power Systems running IBM i to support your critical applications for your company, ServiceNow Discovery lacks the ability to integrate CI’s from these systems. Ironstream for ServiceNow fills this gap by seamlessly integrating with ServiceNow to include these critical systems in the regular, automated ServiceNow Discovery process. Watch this on-demand webinar and learn: • How critical the Discovery process is to build an effective IT Operations strategy • How critical Ironstream for ServiceNow is for traditional IBM systems like mainframes and IBM i servers • How customers have realized the benefits of a successful Discovery process for their IT Operations efforts
Recommandé
Contenu connexe
Similaire à Enhance ServiceNow with Automated Discovery for Mainframe and IBM i
Similaire à Enhance ServiceNow with Automated Discovery for Mainframe and IBM i(20)
Plus de Precisely
Plus de Precisely(20)
Dernier
Dernier(20)
Enhance ServiceNow with Automated Discovery for Mainframe and IBM i
- 1. Enhance ServiceNow® with Automated Discovery for Mainframe and IBM i Bill Hammond | Director, Product Marketing Ian Hartley | Senior Director, Product Management ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., IBM, Db2, CICS, and other IBM marks are trademarks and/or registered trademarks of International Business Machines Corporation, in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.
- 2. Today’s Agenda • Discovery and IT Operations • Automated discovery for IBM mainframe and IBM i • Customer Stories • Q & A 2
- 3. Discovery and IT Operations
- 4. Modern IT Operations according to ServiceNow 4 Predict Issues • Collect and analyze telemetry, and log data for enhanced visibility and reduced noise • Identify anomalies with less guesswork Minimize User Impact • Find the root cause of incidents and share actionable insights across teams. • Reduce outages by taking action based on guided recommendations. Automate Resolutions • Shorten recovery times by rapidly implementing solutions based on insights • Simplify repetitive tasks with pre- built playbooks and knowledge base resources. Discover your IT environment • Gain full visibility into your infrastructure, including on- premises, virtualized, cloud, and serverless environments • Manage certificates and policies on a single platform Connect your data • Go beyond IT operations to manage the entire digital lifecycle • Extend the CMDB and create a strong data foundation
- 5. Customers turn to the Now Platform®
- 6. Visibility is the key to operational excellence 3 things…. 1. Visibility 2. Agility 3. IT resilience Visibility is a critical business investment, especially when seconds of downtime can cost millions of dollars. ServiceNow CMDB 6
- 7. Why CMDB is critical to IT Operations • A trusted single system of record • Keep pace with dynamic environments • Add service context • Ensure data integrity and health 7 CMDB a a
- 8. Automated Discovery 8 Typically, organizations use the ServiceNow Discovery tool to: • Ensure hardware, software, and operating system components are documented • Ensure all changes are properly authorized via the change control process. • Ensure a holistic and transparent view of infrastructure, and its components, within the enterprise • Enhance operational management processes
- 9. How automated discovery impacts your business Improve availability of critical services Reduce incident volume and burden on ops staff Shorten MTTI & MTTR Proactive elimination of service outages Minimize risk and downtime 9
- 10. Why add mainframe and IBM i?
- 11. Why add mainframe and IBM i? Trusted single system of record, eliminating data silos Faster resolution of incidents and problems Realize full potential of cloud and mainframe/IBM i investment Truly holistic IT offering with improved operational efficiency 11
- 12. 12 Mainframes host the most critical applications 92 Top world banks 10 of the world’s top insurers 23 of the top 25 US retailers $2.5 bn Transactions / day / per MF 71% of the fortune 500 $2.9 bn Mainframe market by 2025
- 13. Mainframes & IBM i still deliver mission-critical value 13 Over 75% organizations indicate that over half of their core business applications run on IBM i HelpSystems “IBM i Marketplace survey results”, 2021 90% companies indicate that mainframe is a platform for growth and long-term applications Kyndryl,”Perspectives on the Modern Mainframe” 2021 4 out of 5 executives say their organizations need to rapidly transform, including modernizing mainframe-based apps Wikibon “10-Year Worldwide Enterprise IT Spending 2008-2017” CONFIDENTIAL - Prepared for Precisely Customers and Partners
- 14. Leading ITOM platforms lack native Mainframe and IBM i integration 14 Distributed and Cloud environments Mainframe and IBM i Systems Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud IBM Z ® Platform IBM i ™
- 15. Mainframe and IBM i integration for ServiceNow 15 Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud IBM Z Platform IBM i 360-degree view across the Enterprise
- 16. Ironstream for Discovery Deliver a single view of entire infrastructure to enable smarter IT decisions • Rapidly configure and launch secure discovery of the mainframe and IBM i resources and their relationships • Automated relationship mapping that includes mainframe and IBM i • Record changes made to mainframe and IBM i systems in the CMDB without manual intervention 16
- 17. 17 What Does Ironstream for ServiceNow Discover? IBM i • Local Storage with ASPs • Memory • LPAR • CPU • Network connectivity • Installed software • Selected system values • Subsystems • Active jobs • Job queues • Output queues • Libraries • Program objects • MQ – managers, channels, queues IBM Z (mainframe) • Db2 ® - DDF, DSG, databases, table spaces and deep configuration data • Job activity • DASD storage • Storage groups • CICS ® - regions, transactions, programs • IMS - regions, databases, transactions, programs • MQ - managers, channels, queues • Memory • LPAR • CPU • Network connectivity • Installed IBM & non-IBM software
- 20. Ï
- 22. CONFIDENTIAL - Prepared for Precisely Customers and Partners Why customers choose Ironstream Built on Now ® All 6 Ironstream for ServiceNow instances are built natively on Now and are available on the ServiceNow store Best in Class Ironstream is the only product on the market that can integrate both Mainframe and IBM i data into ServiceNow Unmatched Performance The small footprint allows for fast 2-way communication between ServiceNow and the IBM platforms, meaning that there will be a minimal impact on your infrastructure No IBM Expertise Required IT operations teams can now gain access to and leverage mainframe and IBM i machine without the need for SMEs, allowing problems to be solved faster 22
- 23. CHALLENGE U.S. based Insurance Company • Automate manual process of collecting mainframe configuration items and relationship data • Combine multiple disparate environments into a single view in ServiceNow BENEFITS • Increased business agility and responsiveness by speeding problem resolution (MTTR) • Complete, accurate and up-to- date visibility into the complex infrastructure that drives the business • Improved efficiency through automation • Maximized return on existing investments in ServiceNow and the IBM mainframe SOLUTIONS • Ironstream for ServiceNow® OBJECTIVE Get a complete view of their IT environment, including their mission- critical mainframes, to provide the highest levels of service to the business. “By bringing in the IBM mainframe environment into our ServiceNow infrastructure provides us the deep insight necessary to take our business to the next level.” Service Management Manager 23 CONFIDENTIAL - Prepared for Precisely Customers and Partners
- 24. CHALLENGE U.S. based IT Services and Consulting Firm • Existing Discovery process is highly manual • Takes 15+ days to gather data • Data can be inaccurate and not available in real time • Inability to analyze at scale leads to challenges • Identification of IT infrastructure for new & existing clients • Upgrade and audit insights BENEFITS • Seamless integration with ServiceNow platform • Precisely’s deep Mainframe and IBM i expertise • Aligned proposition around their needs/requirements • Demonstrated our willingness to partner with them to deliver what they need – now and in the future SOLUTIONS • Ironstream for ServiceNow® OBJECTIVE Improved team efficiencies and customer satisfaction through better client onboarding & ongoing process improvement. They were also looking to Increase ROI for their ServiceNow investment. 24 “We are very excited and look forward to weaving this capability into our list of differentiators that separate us from our competitors.” Client Engagement Director
- 25. Q & A
Notes de l'éditeur
- Talk Track: Integrating your mainframe and IBM i into your current ITOM strategy can positively impact your business in several ways. You will improve your availability of critical services, allowing you to get a global view of the health of all services, prioritized by their business value. The incident volume and burden on operations staff is reduced by compressing event signals into an actionable set. MTTI and MTTR are shortened due to the aggregation of relevant data and automated remediation. Integrating these systems into your ITOM platform also means you can proactively eliminate service outages. Performance issues and outages can be quickly diagnosed and threatening events prevented. Improve availability of critical services Teams can easily gather alerts from all sources, associate to CIs as well as their related business services, and aggregate it all into one health dashboard. Sources include metric data, analyzed by our ML algs to identify what is normal and not normal behavior Make it easy to triage – what’s the most critical service that’s running hot? Fix that first! Event Management + Ironstream = insight into your mainframe and IBM i activities and status. Completes the picture and injects agility into your operations if you're reliant on these platforms. Ultimately saves time, money, etc. Improve availability of critical services Gather alerts from all sources, associate to CIs and their related business services, aggregate into one health dashboard Sources include metric data, analyzed by our ML algs to identify what is normal and not normal behavior Make it easy to triage – what’s the most critical service that’s running hot? Fix that first! Reduce volume of incidents Event deduplication and compression into alerts, correlation of alerts into groups to identify primary vs secondary alerts, limit incident generation to alert groups and their primary alerts Alert correlation driven by combination of ML & human learning, leveraging temporal & topological ML algs plus human rules plus learning from human adjustment to ML-correlated groups (semi-supervised) Incidents are assigned more accurately to people/teams, producing less churn and faster results Accelerate resolution time Learner uses causal CMD B relations between elements belonging to a pattern, to determine root cause within a pattern Root cause highlighted on group timeline Associate past alerts, changes & incidents (and their outcomes) on the current resource, as well as on related resources (ones of same time, others that are in the same service, etc) Automatically gather relevant internal & external knowledge Define automation actions on primary alerts, which can be triggered automatically or by a human operator
- Speaker: Ian
- Mainframes are still the backbone for the biggest organizations in the world 71% of the fortune 500 rely on the mainframe for their mission critical transactional systems and they are present in every vertical from FinServ to Insurance to Retail. When talking to these organizations, it’s not unusual to hear that up to 80% of their corporate data originates on the mainframe and that business is growing. The mainframe market is expected to grow to $2.9 billion by 2025. 90% of credit card transactions happen on mainframe systems Worldwide, mainframe systems handle 68% of information technology workloads. This accounts for only 6% of the total IT spending. Hence, usage of mainframe systems is still more cost-effective than other solutions Mainframe computers can withstand bizarre natural calamities like an earthquake of up to 8.0 magnitude A 2020 Deloitte-run survey on companies that use mainframes systems revealed the following interesting data: 74% of the survey-participant businesses consider mainframe systems important for their operations though they actively subscribe to cloud computing services. Businesses mainly consider mainframe systems as strategic technology solutions for long-term survival and operation. 91% of the participants expressed interest in expanding their big iron footprint as a moderate to critical priority in the upcoming 12 months. 72% of businesses who took the survey revealed that they are in conversation with IBM for system upgrades in the next three years.
- PURPOSE : Position mainframe and IBM i systems as a key system in the Org. (the setup for ITOM and legacy IBM systems being disconnected) Most large enterprises have made major investments in data environments over a period of many years - legacy data can provide a treasure-trove of information that can transform your business when leveraged via a streaming paradigm These environments contain the data that these business run on and that today power the strategic initiatives driving the business forward – machine learning, AI and predictive analytics Legacy platforms (mainframe and IBM i) continue to adapt with each new wave of technology and are not going away anytime soon Integrating legacy data into your projects brings several advantages such as: Connect applications together, leveraging the existing transactional capabilities of the current application platform, and the wealth of new capabilities of the cloud Feed analytics with up-to-date information so your business runs on current insight Port workloads to less-expensive, strategic platforms
- Talk Track: So, it is clear both IT operations management platforms and mainframe and IBM i systems are vital to the business today. However, leading ITOM platforms lack native integration with Mainframe and IBM i integration, and there are plenty of reasons for this. The types of data generated by these legacy systems are vast and they cannot be understood by modern platforms because they were not built to do this. Often, teams will require an SME or consultant to even access the data from the mainframe and IBM i. These systems are also generating huge amounts of data, resulting in millions of logs generated daily. Even if teams have developed a work around to deliver machine and log data from these systems into ITOM platforms, it is never in real time. They may need to wait for overnight offloads that cannot get granular, so they lose both time and specificity. All of these integration challenges compound, resulting in the mainframe and IBM i systems being in a data silo. Mainframe and IBM i have a lot of integration challenges (pull from slide 13)
- At the end of the day at an enterprise-level, you can’t automate and monitor what you can see. Your ITOM Visibility approach needs to to include all of your IT infrastructure without your mission-critical systems existing in their own data silo. You need solutions that are a good fit with your IT environment, your business requirements, and include your most critical systems like the mainframe and IBM i for true enterprise visibility.
- Ask Ian for more recent screen shots Talk Track: First up is Ironstream for Discovery. By integrating your mainframe and IBM i into your Discovery workflow you are able to deliver a single view of your entire infrastructure to enable smarter, faster IT decisions. Ironstream allows customers to rapidly configure and launch secure discovery of the mainframe and IBM i resources and their relationships. It also produces automated relationship mapping that includes the mainframe and IBM i. You can also record changes made to the mainframe and IBM i systems in the CMDB without any manual intervention. You can trust Ironstream to for accurate, real-time insights into your mainframe and IBM i without the risk associated with homegrown applications.
- Talking about Ironstream’s value is fine, but it is important to see how it has been able to create value for some of our actual customers. Let’s look at a large US-based investment and insurance company. Their IT staff used ServiceNow Discovery to get visibility into their IT infrastructure. However, ServiceNow does not natively support IBM legacy systems and they needed a complete view of their IT environment. The team was using manual processes to keep track of the IBM systems and the changes. Adding Ironstream for Discovery enabled them to retire the manual processes and use the automation of ServiceNow Discovery to keep track of their IBM legacy environments in the same view as the rest of the infrastructure. This had a huge impact. The team was able to increase their agility and responsiveness by speeding up their problem resolution (MTTR). They now had a compete 360-degree view of their enterprise, including the complex IBM systems they used to run the business. The automation aspect of Ironstream improved their efficiency and decreased the risk from their previous homegrown solution. And finally, there were able to maximize the ROI of both their existing SerivceNow and mainframe systems. (This case study is for The Hartford)
- Talking about Ironstream’s value is fine, but it is important to see how it has been able to create value for some of our actual customers. Let’s look at a large US-based investment and insurance company. Their IT staff used ServiceNow Discovery to get visibility into their IT infrastructure. However, ServiceNow does not natively support IBM legacy systems and they needed a complete view of their IT environment. The team was using manual processes to keep track of the IBM systems and the changes. Adding Ironstream for Discovery enabled them to retire the manual processes and use the automation of ServiceNow Discovery to keep track of their IBM legacy environments in the same view as the rest of the infrastructure. This had a huge impact. The team was able to increase their agility and responsiveness by speeding up their problem resolution (MTTR). They now had a compete 360-degree view of their enterprise, including the complex IBM systems they used to run the business. The automation aspect of Ironstream improved their efficiency and decreased the risk from their previous homegrown solution. And finally, there were able to maximize the ROI of both their existing SerivceNow and mainframe systems. (This case study is for The Hartford)