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Conversational experience by Systango

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Conversational experience by Systango

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At its core, the conversational experience is an easy-back-and forth with a customer on a specific channel such as chat or voice.
But this isn't enough to understand how it works and what is its importance in the current scenario. Know more about it with this small presentation.
To build your own chatbot or virtual assistant contact us today at - https://bit.ly/2GzL2Nk

At its core, the conversational experience is an easy-back-and forth with a customer on a specific channel such as chat or voice.
But this isn't enough to understand how it works and what is its importance in the current scenario. Know more about it with this small presentation.
To build your own chatbot or virtual assistant contact us today at - https://bit.ly/2GzL2Nk

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Conversational experience by Systango

  1. 1. Tech Talk Conversational Experience
  2. 2. Contents 1. Conversational UI - Overview 2. Science behind Conversational UI! 3. Chatbots & Virtual Assistants 4. Best Practices 5. Why now ?
  3. 3. Overview ● CUI mimic a conversation between humans by using a computer to carry out one end of the conversation. ● Conversational UI takes two forms ○ Virtual Assistant (that allows you to talk) ○ Chatbots (that allow you to type).
  4. 4. Science behind Conversational UI! Speech Speech Text TextMeaning Speech Recognition Natural Language Understanding Natural Language Generation Speech Synthesis
  5. 5. A peak into Chatbots Know more about chatservices here
  6. 6. Architecture Customer Portal Query Response Intent Conversational Platform(Uses NLP) (Dialog Flow) Consumer Channels < > Business API Ext API DB Transactional Flow
  7. 7. A peak into Virtual Assistants Tech giants Amazon, Google, Microsoft and Google have not only introduced voice assistants but are also making the voice assistants smarter by the day.
  8. 8. Chat vs Virtual Assistants? Aside from these intelligent assistants, most Conversational UIs have nothing to do with voice at all. They are text driven. These are the bots we chat with in Slack, Facebook Messenger or over SMS. ● They deliver high quality gifs in our chats, watch our build processes and even manage our pull requests. ● Conversational UIs built on text are nice because there is no speech recognition component. The text is already parsed. ● When it comes to a verbal interaction, the fundamental problem is not recognizing the speech.
  9. 9. Virtual Assistant for living?
  10. 10. #1  Be concise  #2   Introduce Yourself  #3   Re-prompting  #4  Add variety #5  Help and Error messages  #6   Detours and Invalid Inputs  #7  Account Linking & Upsells   #8   Intents should always be fulfilled immediately. Best Practices of Conversational UX
  11. 11. Why Now? 1. Consumer adoption has reached critical mass 2. The “UI” of Conversational UI has become nearly seamless 3. The digital ecosystem and infrastructure in place & accessible for dev. 4. The technology is matured enough to add real value
  12. 12. Nowadays, it isn’t surprising to hear someone speak to someone that isn’t there. We ask Alexa for the weather and to turn the temperature down on the thermostat. Then, we ask Siri what our schedule for the day is and to call people. We are connected now more than ever using our voice and voice interface technology. I can’t imagine doing things manually anymore! It’s truly the future. - Forbes
  13. 13. Thankyou! www.systango.com hello@systango.com +44 1253 547777

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