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    The!Evolution! of!Academic!Liaison
    The!Evolution!of!Academic!Liaison
    Services!at!University!of!Kent
                   Dave!Puplett!–!Head!of!Academic
                   Liaison
!




    The!University!of!Kent!is:
          • a!leading!UK!university
          • making!a!strong!international!impact
          • offering!an!inspiring!student!experience
              that!prepares!students!for!the!future
             • producing!innovative!world<leading
              research
             • enabling!and!valuing!innovation,
              enterprise!and!creativity
             • while!operating!in!an!effective,!efficient,
              sustainable!and!professional!manner
         !
!


        University!of!Kent

        • International!focus,!multi6
          campus!institution:




•        New!campus!at!Athens,!with!Berlin!and!Rome!in!planning
    !
!




    3!Faculties!

    18!Schools!

    3!Academic
    Centres

    19,665!students
    (15000!UG)
!


    Academic!Liaison!Team

         • 3!teams,!each!supporting!one!of!the!faculties.
         !
         • Research!Support
         • Teaching!and!Learning!Support
         • Partnerships!and!Outreach
         !
         • The!ALS!team!supports!library!users!through!the
             selection,!provision!and!use!of!Library!resources.
         !
!


    Information!Services!Strategy

         •   Environments
         •   Resources
         •   Empowerment
         •   Effective!IT
         •   Performance
         !
!


    What!are!our!main!drivers?

         •   Student!experience
         •   Academic!engagement
         •   Affordability
         •   Quality
         •   Sustainability
         •   Scalability
         •   Innovation
!


    How!do!we!plan?

        • University!mission,!institutional!and!departmental
            Strategies,!identifying!drivers,!agreeing!where!we
            want!to!be,!working!out!possible!projects,!and!give
            it!a!whirl.
        !
        • In!practice!we!need!a!tool!to!help,!and!we!use
            Roadmaps.
        • These!give!us!an!ability!to!look!well!into!the!future
            and!see!a!bigger!picture
!
                                                                                                            Digital!Faculties!Roadmap

                                      2012                                                                   2013                                                                                             2014                                                                 2015


                                                                                                                  Be t t e r !!N S S
                                                                                                                  Be t t e r N S S                                                                             Be t t e r !!N S S
                                                                                                                                                                                                               Be t t e r N S S
                                                                                                                      s cor e
                                                                                                                      s cor e                                                                                      s cor e
                                                                                                                                                                                                                   s cor e

                                                                                                                  S e llfIs uffi ci e nt !!lle a r n e r s !!a bl e !!t o! us e !!t he iir !!s k iilllls !!t o! e nh a nce !!e mplloy a b i lliit y
                                                                                                                  S e fIs uffi ci e n t e a r n e r s a bl e t o! us e t he r s k s t o! e nh a n ce e mp oy a bi t y
    Ou t come s
    Ou t come s
                                                                           D e lliiv e r y !!of! t h e !!r iig ht !!r e s our ce s !!iin!!t he !!r iig h t !!for ma t !!t o! t he !!r iig ht !!p e r s on !!a t !!t he !!r iig h t !!t iime
                                                                           D e v e r y of! t he r g ht r e s ou r ce s n t he r g h t for ma t t o! t he r g h t p e r s on a t t he r g ht t me

                                                                                                                           E n g a g e d! a nd !!s us t a iina b l e !!col lle ct iion! ma na g e me n t
                                                                                                                           E n g a g e d! a nd s us t a na bl e col e ct on! ma na g e me n t

                           Q3                     Q4                       Q1                       Q2                       Q3                     Q4                      Q1                      Q2                      Q3                   Q4                     Q1                    Q2
                         Jul!Aug                Oct!Nov                  Jan!Feb        T o! iimp r ov e !!t he !!s t ud e nt !!e xpe r iieOct!Nov t h e !!lliigJan!Feb n g iinApr!Mayct a t iion Jul!Aug
                                                                                        T o! mpr ov e t he s t ude nt e xpe r ence !!iin! t he ght !!of! cha ng ng !!e xp e ct a t ons
                                                                                               Apr!May                Jul!Aug               nce n!               ht of! cha     g e xp e           s                                           Oct!Nov                Jan!Feb               Apr!May
                           Sep                   Dec                       Mar                     Jun                      Sep                     Dec                    Mar                      Jun                     Sep                 Dec                     Mar                   Jun
                                                                                                          E n s ur e !!e qu i t a bl e !!a cce s s !!for !!a !!d iiv e r s e !!us e r !!commun iit y
                                                                                                          E n s ur e e qui t a bl e a cce s s for a d v e r s e u s e r commun t y
    D r iiv e r s
    Dr v ers
                                                                                                                                        E mp lloy a bi lliit y !!I! e na blliing !!s t ud e n t s !!t o! b e come !!s e llfIs u ffi ci e n t !!iin !!fi n d i n g !!a n d! e v a llu a t iing
                                                                                                                                        E mp oy a bi t y I! e na b ng s t ud e n t s t o! b e come s e fIs u ffi ci e n t n fi n di n g a n d! e v a ua t ng
                                                                                                                                                                                                       iin for ma t iion
                                                                                                                                                                                                         n for ma t on



                                                                       Onl iine !!s u ppor t !!a nd ! e nq uiir y
                                                                       Onl ne s u ppor t a nd! e nqu r y
                                                                                      s e r v iice s
                                                                                      s e r v ce s

                                                                                                                                                                                         D iig iit a ll!!lliit e r a cy
                                                                                                                                                                                         D g ta              t e r a cy


                                                                                                                       E Ibook s !!on! mob i lle !!de v iice s !!/ !!iin v e s t iig a t iin g !!cont e nt Il oa d e d !!de v iice s
                                                                                                                       E Ib ook s on! mobi e d e v ce s / n v e s t g a t n g cont e nt Il oa de d de v ce s


                                                          Col lle ct iion ! de v e llopme nt !!s t r a t e g y
                                                          Col e ct on! d e v e opme n t s t r a t e g y
    A ct iiv iit y
    A ct v t y                !                       !                       !                       !                        !                      !                       !                       !                       !                       !                    !                    !
                     IIma g e !!lliib r a r y !!r e v iie w
                       ma g e b r a r y r e v e w


                                                 P 1 1 0 9 !!Loa n !!p e r iiods !!r e v iie w
                                                 P 1 1 0 9 Loa n pe r ods r e v e w                                                                                                                                Ci r cul a t iion ! r e v iie w / d y n a mi c! lloa n!!p e r iiod s
                                                                                                                                                                                                                   Ci r cul a t on! r e v e w / d y n a mi c! oa n p e r od s

                                                                                  V iir t u a ll!!iindu ct iion
                                                                                  V r t u a ndu ct on

                                            CLA !!s ca nn i ng !!r e v iie w
                                            CLA s ca n ni ng r e v e w

                                                                         Re a d iin g !!Li s t s !!a t !!M e dw a y
                                                                         Re a d ng Li s t s a t M e d w a y



06/02/2013                                                                                                                                       Information!Services                                                                                                  IS!programme/aim
!


    Shelf'Ready!Strategy

         • An!umbrella!strategy!that!governs!several!individual
             projects
         • Faster!order'to'shelf!process!using!shelf!ready
             suppliers
         • Optimising!our!ordering!process,!from!identifying
             academic!need!through!to!fulfilment
         • Service!that!meets!user!needs,!not!just!Information
             Systems!technical!needs
         • Unified!classification!scheme
         !
         • Process!mapping
         !
!


    Why!Aspire!fits!our!approach

         •   Aspire!a!good!match!therefore!for!our
             approach!and!our!identified!priorities!and
             drivers.
         •   Streamlining!of!processes
         •   Power!to!staff!and!students,!re=balancing
             responsibilities!between!Schools!and
             Information!Services
         •   Sharing!of!knowledge!in!the!form!of!reading
             lists
!


    Making!it!happen
!


    What!the!service!looks!like
        • University!of!Kent!branded
        • Integration!with!VLE!(Moodle)!very!important!to!us
        • What!does!it!look!like!for!the!average!Kent!student?
               • Access!via!Moodle!or!library!pages
               • Is!it!seen!as!library!or!University?
        • What!does!it!look!like!for!academic!staff?
               • Staff!log!in,!edit!and!use!readinglists@kent!facilities
           !
               !
!


    Implementation
      Varies!between!faculties
          • Humanities
                   • Dean!very!supportive
                   • Faculty!wide!instructions!and!deadlines
                   • Academics!to!maintain!their!own!lists
          •   Social!Sciences
                   • Support!from!Dean
                   • Faculty!wide!model
                   • Temporary!and!admin!staff!to!establish!lists
                      • Academics!to!make!only!minor!adjustments
          •   Sciences
                   • Academics!to!maintain!their!own!lists
                   • Taken!up!by!some!Schools
                   • Current!initiative!to!promote!in!others!via!SAM!and!library!reps
               !
!


    Support !!!!
    Support!!!!
         • Training
             •   Regular!scheduled!training,!open!to!all!staff
             •   Drop!in!sessions!in!ALS!offices
             •   School!specific!sessions!arranged!as!required
             •   Individual!sessions!by!arrangement
             •   All!hands!on,!working!on!real!lists
         • New!staff!sent!welcome!message!from!ALS
             • Explains!library!systems!and!procedures
             • Offers!help!using!the!reading!list!system
         • Temporary!or!admin!staff!invited!to!work!in!the!ALS
           office!until!they!are!confident!using!the!system
!


       Staff!Perspective
      “It!has!recently!been!agreed!at!Faculty!Learning!and!Teaching!that:
i.          all!new!modules!processed!during!Autumn!2012!should!have!reading!lists!readied!by
          the!end!of!January!for!2013F2014
ii.         all!modules!to!be!taught!next!year!should!have!readings!lists!readied!by!May.!I!realize
          that!2013F2014!seems!a!long!way!off.!!But,!if!we!get!lists!readied!earlier!it!helps!the
          Library!plan!for!new!books!(and!other!materials),!and!thus!helps!to!ensure!that!we!and
          our!students!have!everything!we!need.”!



            “The!Panel!found!that!the!School!used!the!Talis!Aspire!system!to!communicate
            text!needs!to!the!library!and!that!this!worked!well.”
                                                                                        !
                  • Issues:
                        § IP
                        § Who!does!the!legFwork
!


      Student!Perspectives                               “It’s!great!because!you!can
                                                         easily!find!relevant!books!on
                                                         your!modules!and!even!save
       “The!reading!lists                                things!to!your!own!space!for
       system!is!efficient,                              when!you!need!them.”
       accurate!and!very                                 !
       accessible”
                                   “The!reading!list!system!gives
                                   the!most!apt!books!and!an!easy
                                   way!to!find!them!–!and!does!it!in
                                   sync!with!the!library.!It’s
                                   awesome.”




    Positive!Politics!and!IR!student!views!expressed!at!a
    School!meeting!led!to!immediate!take:up!of!the
    reading!lists!system.
        § At!the!same!meeting!a!process!was!decided!which!kept
          both!staff!and!students!happy
        § This!solution!is!now!used!by!all!Social!Science!Schools
!


    Academic!Liaison!Champion

        • Academic!Liaison!Services!has!three!team!leaders,
           one!with!a!strategic!focus!on!Learning!and!Teaching
           Support.
        • This!person!will!continue!to!represent!the!needs!of
           users!of!the!system!in!developing!our!installation
           and!the!service!it!provides.
        • Monitor!take@up,!provide!support,!ensuring!we
           maximise!the!implementation!and!integration!with
           systems!such!as!Moodle.
!


    How!has!this!changed!Academic!Liaison!Services

         • More!conversations!about!getting!the!most!out!of
             reading!lists!with!academics
         • More!materials!delivered!when!they!are!needed
         • More!time!for!training,!research!support,!Kent
             Academic!Repository,!stock!management!projects,
             teaching!and!learning!support
         • Better!understanding!of!the!requirements!of!our
             core!text!collection
         • It’s!challenged!us,!in!a!very!positive!way!
         !
!


    !




    !
    Drill!Hall!Library,!
    Medway!Campus
!


    Universities!at!Medway

         • University!of!Kent
         • University!of!Greenwich
         • Canterbury!Christchurch
         !
         • 3000!Kent!students!based!at!Medway
         • Medway!catalogue!hosted!at!Greenwich!(different
             system!to!Kent)
         • Kent!electronic!holdings!only!available!on!Kent
             catalogue,!or!through!Kent!systems!(journals!aBz…)
!


    Other!ideas

         •   Resource!Discovery
         •   Revisiting!those!process!maps
         •   Plugins,!Talis!Aspire!Digitised!Content!(TADC)
         •   Can!we!use!the!Aspire!data!to!do!anything!clever?
         •   Using!online!tools!to!keep!services!running!during…
!




    Thankyou !
    Thankyou!

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Dave Puplett TAUG day 2

  • 1. ! The!Evolution! of!Academic!Liaison The!Evolution!of!Academic!Liaison Services!at!University!of!Kent Dave!Puplett!–!Head!of!Academic Liaison
  • 2. ! The!University!of!Kent!is: • a!leading!UK!university • making!a!strong!international!impact • offering!an!inspiring!student!experience that!prepares!students!for!the!future • producing!innovative!world<leading research • enabling!and!valuing!innovation, enterprise!and!creativity • while!operating!in!an!effective,!efficient, sustainable!and!professional!manner !
  • 3. ! University!of!Kent • International!focus,!multi6 campus!institution: • New!campus!at!Athens,!with!Berlin!and!Rome!in!planning !
  • 4. ! 3!Faculties! 18!Schools! 3!Academic Centres 19,665!students (15000!UG)
  • 5. ! Academic!Liaison!Team • 3!teams,!each!supporting!one!of!the!faculties. ! • Research!Support • Teaching!and!Learning!Support • Partnerships!and!Outreach ! • The!ALS!team!supports!library!users!through!the selection,!provision!and!use!of!Library!resources. !
  • 6. ! Information!Services!Strategy • Environments • Resources • Empowerment • Effective!IT • Performance !
  • 7. ! What!are!our!main!drivers? • Student!experience • Academic!engagement • Affordability • Quality • Sustainability • Scalability • Innovation
  • 8. ! How!do!we!plan? • University!mission,!institutional!and!departmental Strategies,!identifying!drivers,!agreeing!where!we want!to!be,!working!out!possible!projects,!and!give it!a!whirl. ! • In!practice!we!need!a!tool!to!help,!and!we!use Roadmaps. • These!give!us!an!ability!to!look!well!into!the!future and!see!a!bigger!picture
  • 9. ! Digital!Faculties!Roadmap 2012 2013 2014 2015 Be t t e r !!N S S Be t t e r N S S Be t t e r !!N S S Be t t e r N S S s cor e s cor e s cor e s cor e S e llfIs uffi ci e nt !!lle a r n e r s !!a bl e !!t o! us e !!t he iir !!s k iilllls !!t o! e nh a nce !!e mplloy a b i lliit y S e fIs uffi ci e n t e a r n e r s a bl e t o! us e t he r s k s t o! e nh a n ce e mp oy a bi t y Ou t come s Ou t come s D e lliiv e r y !!of! t h e !!r iig ht !!r e s our ce s !!iin!!t he !!r iig h t !!for ma t !!t o! t he !!r iig ht !!p e r s on !!a t !!t he !!r iig h t !!t iime D e v e r y of! t he r g ht r e s ou r ce s n t he r g h t for ma t t o! t he r g h t p e r s on a t t he r g ht t me E n g a g e d! a nd !!s us t a iina b l e !!col lle ct iion! ma na g e me n t E n g a g e d! a nd s us t a na bl e col e ct on! ma na g e me n t Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Jul!Aug Oct!Nov Jan!Feb T o! iimp r ov e !!t he !!s t ud e nt !!e xpe r iieOct!Nov t h e !!lliigJan!Feb n g iinApr!Mayct a t iion Jul!Aug T o! mpr ov e t he s t ude nt e xpe r ence !!iin! t he ght !!of! cha ng ng !!e xp e ct a t ons Apr!May Jul!Aug nce n! ht of! cha g e xp e s Oct!Nov Jan!Feb Apr!May Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun E n s ur e !!e qu i t a bl e !!a cce s s !!for !!a !!d iiv e r s e !!us e r !!commun iit y E n s ur e e qui t a bl e a cce s s for a d v e r s e u s e r commun t y D r iiv e r s Dr v ers E mp lloy a bi lliit y !!I! e na blliing !!s t ud e n t s !!t o! b e come !!s e llfIs u ffi ci e n t !!iin !!fi n d i n g !!a n d! e v a llu a t iing E mp oy a bi t y I! e na b ng s t ud e n t s t o! b e come s e fIs u ffi ci e n t n fi n di n g a n d! e v a ua t ng iin for ma t iion n for ma t on Onl iine !!s u ppor t !!a nd ! e nq uiir y Onl ne s u ppor t a nd! e nqu r y s e r v iice s s e r v ce s D iig iit a ll!!lliit e r a cy D g ta t e r a cy E Ibook s !!on! mob i lle !!de v iice s !!/ !!iin v e s t iig a t iin g !!cont e nt Il oa d e d !!de v iice s E Ib ook s on! mobi e d e v ce s / n v e s t g a t n g cont e nt Il oa de d de v ce s Col lle ct iion ! de v e llopme nt !!s t r a t e g y Col e ct on! d e v e opme n t s t r a t e g y A ct iiv iit y A ct v t y ! ! ! ! ! ! ! ! ! ! ! ! IIma g e !!lliib r a r y !!r e v iie w ma g e b r a r y r e v e w P 1 1 0 9 !!Loa n !!p e r iiods !!r e v iie w P 1 1 0 9 Loa n pe r ods r e v e w Ci r cul a t iion ! r e v iie w / d y n a mi c! lloa n!!p e r iiod s Ci r cul a t on! r e v e w / d y n a mi c! oa n p e r od s V iir t u a ll!!iindu ct iion V r t u a ndu ct on CLA !!s ca nn i ng !!r e v iie w CLA s ca n ni ng r e v e w Re a d iin g !!Li s t s !!a t !!M e dw a y Re a d ng Li s t s a t M e d w a y 06/02/2013 Information!Services IS!programme/aim
  • 10. ! Shelf'Ready!Strategy • An!umbrella!strategy!that!governs!several!individual projects • Faster!order'to'shelf!process!using!shelf!ready suppliers • Optimising!our!ordering!process,!from!identifying academic!need!through!to!fulfilment • Service!that!meets!user!needs,!not!just!Information Systems!technical!needs • Unified!classification!scheme ! • Process!mapping !
  • 11. ! Why!Aspire!fits!our!approach • Aspire!a!good!match!therefore!for!our approach!and!our!identified!priorities!and drivers. • Streamlining!of!processes • Power!to!staff!and!students,!re=balancing responsibilities!between!Schools!and Information!Services • Sharing!of!knowledge!in!the!form!of!reading lists
  • 12. ! Making!it!happen
  • 13. ! What!the!service!looks!like • University!of!Kent!branded • Integration!with!VLE!(Moodle)!very!important!to!us • What!does!it!look!like!for!the!average!Kent!student? • Access!via!Moodle!or!library!pages • Is!it!seen!as!library!or!University? • What!does!it!look!like!for!academic!staff? • Staff!log!in,!edit!and!use!readinglists@kent!facilities ! !
  • 14. ! Implementation Varies!between!faculties • Humanities • Dean!very!supportive • Faculty!wide!instructions!and!deadlines • Academics!to!maintain!their!own!lists • Social!Sciences • Support!from!Dean • Faculty!wide!model • Temporary!and!admin!staff!to!establish!lists • Academics!to!make!only!minor!adjustments • Sciences • Academics!to!maintain!their!own!lists • Taken!up!by!some!Schools • Current!initiative!to!promote!in!others!via!SAM!and!library!reps !
  • 15. ! Support !!!! Support!!!! • Training • Regular!scheduled!training,!open!to!all!staff • Drop!in!sessions!in!ALS!offices • School!specific!sessions!arranged!as!required • Individual!sessions!by!arrangement • All!hands!on,!working!on!real!lists • New!staff!sent!welcome!message!from!ALS • Explains!library!systems!and!procedures • Offers!help!using!the!reading!list!system • Temporary!or!admin!staff!invited!to!work!in!the!ALS office!until!they!are!confident!using!the!system
  • 16. ! Staff!Perspective “It!has!recently!been!agreed!at!Faculty!Learning!and!Teaching!that: i. all!new!modules!processed!during!Autumn!2012!should!have!reading!lists!readied!by the!end!of!January!for!2013F2014 ii. all!modules!to!be!taught!next!year!should!have!readings!lists!readied!by!May.!I!realize that!2013F2014!seems!a!long!way!off.!!But,!if!we!get!lists!readied!earlier!it!helps!the Library!plan!for!new!books!(and!other!materials),!and!thus!helps!to!ensure!that!we!and our!students!have!everything!we!need.”! “The!Panel!found!that!the!School!used!the!Talis!Aspire!system!to!communicate text!needs!to!the!library!and!that!this!worked!well.” ! • Issues: § IP § Who!does!the!legFwork
  • 17. ! Student!Perspectives “It’s!great!because!you!can easily!find!relevant!books!on your!modules!and!even!save “The!reading!lists things!to!your!own!space!for system!is!efficient, when!you!need!them.” accurate!and!very ! accessible” “The!reading!list!system!gives the!most!apt!books!and!an!easy way!to!find!them!–!and!does!it!in sync!with!the!library.!It’s awesome.” Positive!Politics!and!IR!student!views!expressed!at!a School!meeting!led!to!immediate!take:up!of!the reading!lists!system. § At!the!same!meeting!a!process!was!decided!which!kept both!staff!and!students!happy § This!solution!is!now!used!by!all!Social!Science!Schools
  • 18. ! Academic!Liaison!Champion • Academic!Liaison!Services!has!three!team!leaders, one!with!a!strategic!focus!on!Learning!and!Teaching Support. • This!person!will!continue!to!represent!the!needs!of users!of!the!system!in!developing!our!installation and!the!service!it!provides. • Monitor!take@up,!provide!support,!ensuring!we maximise!the!implementation!and!integration!with systems!such!as!Moodle.
  • 19. ! How!has!this!changed!Academic!Liaison!Services • More!conversations!about!getting!the!most!out!of reading!lists!with!academics • More!materials!delivered!when!they!are!needed • More!time!for!training,!research!support,!Kent Academic!Repository,!stock!management!projects, teaching!and!learning!support • Better!understanding!of!the!requirements!of!our core!text!collection • It’s!challenged!us,!in!a!very!positive!way! !
  • 20. ! ! ! Drill!Hall!Library,! Medway!Campus
  • 21. ! Universities!at!Medway • University!of!Kent • University!of!Greenwich • Canterbury!Christchurch ! • 3000!Kent!students!based!at!Medway • Medway!catalogue!hosted!at!Greenwich!(different system!to!Kent) • Kent!electronic!holdings!only!available!on!Kent catalogue,!or!through!Kent!systems!(journals!aBz…)
  • 22. ! Other!ideas • Resource!Discovery • Revisiting!those!process!maps • Plugins,!Talis!Aspire!Digitised!Content!(TADC) • Can!we!use!the!Aspire!data!to!do!anything!clever? • Using!online!tools!to!keep!services!running!during…
  • 23. ! Thankyou ! Thankyou!