1.
Yo ur citizen is king ,
but your employee is your superhero
From # con vgov to #socgov

2.
Hi! I’m Sofie aka @lamazone

3.
We live in an e ver-changing world

4.
Dig ital is changin g us

5.
Soc ial is chang in g us
broadcasting networking

6.
We exp ec t
24/7 - open - together - equal

7.
How can governments keep up?
:(

8.
Firs t: are you ready?

9.
Do the test!
• Are you listening and answering on digital channels?
• eg Citizen Care on Twitter
• Are you respecting privacy, and.. do you offer the
option to be anonymous?
• eg Dag Van De Jeugdhulp
• Are you reaching out to citizens to collaborate?
• eg Ghent & Lichtfestival
• Do the social media maturity test

10.
:)
How can governments really
re ally real l y keep up?

11.
Together, w it h everyone

12.
Corp
Com
Int
Com
Social
Media
Purchas
ing
Administ
ration
HR
Innova-
tion
IT ….
#socbiz & #soc gov

13.
I N T E R N A L E X T E R N A LI N & E X
#cooperat ion #crowdsourcing

14.
#col laboration

15.
How do you st a rt?

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You will nee d h eroes!

17.
24/7
open
to gether
equal

18.
C I T I Z E N S
Ste p 1 : team: l isten & reply
C M T E A M

19.
On different levels

20.
Ste p 2 : devise a SMART strateg y

21.
Specific
Measu rabl e
Attainable
Re alistic
Time ly

22.
Corp
Com
Int
Com
Social
Media
Purchas
ing
Administ
ration
HR
Innova-
tion
IT ….
Ste p 3 : Break t hro ugh the silos

23.
Corp
Com
Int
Com
Social
Media
Purchas
ing
Administ
ration
HR
Innova-
tion
IT ….
Step 4: Ac tivate more ambassadors

24.
Ste p 5 : spread the love

25.
Eve ryone is an ambassador

26.
Eve ryone h as impac t

27.
Eve ryone is studen t an d teacher

28.
Eve ryone work s mo re efficiently

29.
Eve ryone becomes mo re agile

30.
Eve ryone is a hero= H ap py empowered employees

31.
= H ap py open governmen t
Hooray!

32.
24/7
open
to gether
equal
= H ap py empowered citizen s

33.
Conc lusion…

34.
Fin d the Superma n in your employees

35.
I t’s not about i f…

36.
A BIGG-ASS TITLE
About a proper subject
But when…

37.
GOOD LUCK!
Little d udes & Heroes by JD Hancock

38.
twitter.com/lamazone
sofie@talkingheads.be
+32 478 208 411
www.talkingheads.be
linkedin.com/in/sofieverhalle
facebook.com/lamazone
feel free to connect

39.
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✓ SLIDESHARE TO WATCH GRAPHS AND COLOURS!
✓ FACEBOOK TO GET TO KNOW OUR VERY OWN
SUPERHEROES
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