1. Experience
 Store Manager
AlFuttaim Group - Toys R Us – Dandy Mall
October 2013 to Present
 Achieve the agreed financial budget by the end of December of every year.
 Through effective controllable cost control management, reduce the controllable costs by nothing
less than the below target.
 Plan and execute annual stock take as per the defined SOP’s, delivering a result of no more than
0.4% at retail.
 Ensure that the stock take objective is achieved by adhering to the inventory management SOP’s,
365 days of the year.
 Through effective communication, stock management systems and processes, ensure that the
store has 100% on shelf availability.
 Execute the weekly bulletin on time and follow up against the requirements.
 Ensure daily briefings take place to update the team on Business performance, new products,
SOP’s and HR initiatives. Feedback is to be monitored on a monthly basis and feedback/guidance
provided where required.
 Execute weekly internal audit/SOP checks as per Area Manager Guidelines.
 The mystery shopping program will be conducted monthly by Hellion; each store is required to
achieve an average result of no less than 85% by end of year.
 The Customer Survey Index will be conduct bi-annually; required to achieve nothing less than the
below target for both the CSI and the CP
 The Retail Calendar must be executed precisely in store, driving brand awareness and sales.
Review and measure all of the promotional KPI’s within one month after the completion of a
promotion.
 Increase staff engagement through the continuous development of the Linked action plan,
focusing on 5 key priorities. The priorities will be reviewed based on the results from our next
survey scheduled yearly.
 Mentor and coach existing locals by territory and ensure development plans are in place.
 In conjunction with the HR Business Partner ensure that all Human Capital projects are
implemented as per guidelines and queries dealt with in a timely and effective manner.
 Recommend areas of training need within the store and assists in developing and delivering
programs to address them.
 Help identify individuals with potential within the store and allocate additional responsibilities to
further their development.
Tamer Galal El Genedy
Address: Shoubra–Cairo - Egypt.
Mobile: +2 0122 409 00 12 Mobile: +2 0114 441 36 81
Email: tamer.galal@alfuttaim.ae

2.  Department Manager
AlFuttaim Group - Toys R Us – Dandy Mall
January 2010 to September 2013
 Maximize sales and exceeds store budgets, through assistance in and supervision of effective and
continuous space, stock and seasonal management, and highest possible levels of customer
service.
 Recommend store layout and stock positioning. Help manage stock availability.
 Train and promote high customer service standards. Give feedback on lines, sellers, and customer
requests. Recommend in-store promotions.
 Help ensure store achieves defined stock loss targets. Ensure store accurately carries out all loss
prevention activities as defined by stock loss action plans & constantly seek to improve staff
awareness of stock loss issues.
 Participate in delivering highest standards of in store training including weekly communication,
daily de-briefs, product knowledge and on the job coaching.
 Recommend areas of training need within the store and assists in developing and delivering
programs to address them.
 Help identify individuals with potential within the store and allocate additional responsibilities to
further their development.
 Senior Sales Assistant
AlFuttaim Group – Toys R Us – Arkadia Mall
July 2008 to December 2009
 Participating in the sales floor replenishment.
 Planning of daily staff activities & Delegating staff duties on daily basis and ensuring rotation
among duties and tasks.
 Assisting with staff training & Monitoring staff performance and attendance.
 Assisting the Department Manager in opening or closing the store.
 Assisting with the cash count and action close of day on system.
 Advising customers & providing excellent customer service.
 Following operating procedures
 Sales Assistant
AlFuttaim Group – Toys R Us – Arkadia Mall
July 2005 to July 2008
 Providing excellent customer service.
 Processing transactions quickly and accurately.
 Advising customers.
 Winning sales to meet targets.
 Maintaining eye-catching effective displays within the store.
 Following operating procedures.
 Providing customers with an enjoyable shopping experience.
Achievement
 Shared in elevating Toys R Us Dandy to achieve #1 sales ranking out of 15 stores (Egypt/GCC) in 2011.
 Tied for the first place among TRU for the lowest shrinkage in 2011, 2013 & 2014.
 Earned Service champion award from Alfuttaim retail division 4 times for an exceptional service.

3. Education
 B.Sc. In commerce (Accounting Dep.) 2002, Suez Canal University.
Courses
 Coaching from Al Futtaim training center.
 Management skills & leadership from Al Futtaim training center - UAE.
 Let The Magic Begin from New Horizons in communication skills.
 The Evolving Supervisor from Al Futtaim training center.
 (GAMES)Customer service training
 Public relation, customer care and loyalty.
Languages
 Arabic: Mother tongue.
 English: Very good reading, writing & speaking.
Certificates
 You Are Spotted award in April 2014 Alfuttaim Group.
 Service Champion in October 2010 Alfuttaim Group.
 Management skills form Alfuttaim training center.
 Let The Magic Begin customer service from New Horizons.
 The Evolving Supervisor from Al Futtaim training center
Computer Skills
 Windows 98, Windows XP, Windows Vista, Seven & Internet Fundamentals.
 Office 97-XP- 2007 (Word - Excel - Power Point).
 Good user for computer software.
Personal Skills
 Work Oriented, energetic, self motivated seeks stability and team work spirit.
 Self-starter dedicated, hard-working person who works well with other.
 Detail oriented a team player, great organizational and interpersonal skills.
Personal Data
 Name: Tamer Galal El Genady.
 Date of Birth: 01/06/1978.
 Place of Birth: El Qalubia.
 Marital Status: Married.
 Military Status: Finished.
 Address: 10 khaled Bin El Waleed st. Shoubra El Khiema – Greater Cairo.
 Mobile: +2 0122 409 00 12 Mobile: +2 0114 441 36 81
References
 Furnished upon request.