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Successful Remote Communications with Peter Muir of FranklinCovey

  1. Successful Remote Communications Photo by Allie Smith | Unsplash
  2. The tactical aspects of leading a remote team Managing remote teams Successful remote communication Examining your roles and defining your goals as a virtual team Maintaining high trust through change Leading through change How innovation blossoms during challenging times © Franklin Covey Co. All rights reserved.
  3. What one thing you will start doing? What one thing you will stop doing? What one thing you will continue doing and celebrate it? 1, 1, 1 Workshop Photo by Jim Quenzer | Unsplash
  4. Photo by Vadim Sherbakov | Unsplash
  5. “Education can be the cornerstone of a nation's recovery from a crisis because education is really our collective work to bring hope and bring energy for the future and prepare our young people for a better future.” -Anya Kamenetz
  6. Sender Message Receiver Channel(s) Foundation of Communications
  7. Message Face2Face Message TV Sender Message PURL Receiver Constant Feedback Instantaneous Feedback Message E-Mail Message E-News Message Blog Message Phone Message SMS Text Message Inst. Messg. Message Print Message Radio Message E-Stmnt Message Soc. Netwrk Message Website Message Mobile App Message Search Message Viral Video Message Podcast Message Widget © 2020 Bizucate Inc. Message Mobile Exp Message Virtual Meet CommunicatingToday
  8. Channels and Messages may/may not be aware of current situations How do you feel right now?
  9. Remote Communications Any communications when you’re not physically in front of your audience Audio / Video / E-mail / SMS / IM / Chat / Collaboration Tools
  10. Present
  11. Present Facilitate
  12. You Facilitator ContentMe
  13. When thinking remote communication… What causes it to go wrong?
  14. Set up environments that foster success Define and claim your space Make your space feel great Plan for tomorrow before you end the day Feed your brain, invest time in Q2 activity Create an identifier that lets people know you are in work mode Manage your technology Stay connected Let your voice be heard Get outside. Take breaks away from your “office” Choose a stopping time and stick to it Use your new environment to make your mind and body happy
  15. It’s all about connecting. Your Message Yourself Your Audience
  16. Photo by NY Public Library | Unsplash
  17. © Franklin Covey Co. All rights reserved. Plan | Practice | Do It Listen Intent Audience Questions Channel Content Action Plan Parts Whole Out Loud With Tech Record Audience Engagement Questions Empathic Listening Don’t Scan…Read Seek Feedback Take the Time
  18. Intent Audience Questions Channel Content Action Plan PLAN © Franklin Covey Co. All rights reserved.
  19. PLAN © Franklin Covey Co. All rights reserved. Intent Develop a clear why before the what Represents your intention or agenda Foundation of all successful communication
  20. PLAN © Franklin Covey Co. All rights reserved.
  21. PLAN © Franklin Covey Co. All rights reserved. Audience What do they know about the topic/you/how it aligns to their goals? How many? Where/when are they? What are they going through?
  22. PLAN © Franklin Covey Co. All rights reserved. Questions What are the anticipated questions? What questions do you hope they don’t ask? When/how will you address them?
  23. PLAN Channel(s) Choosing Capabilities Limitations Risks Email SMS Audio Audio/Video IM/Chat Collab. Tools
  24. ContentPLAN © Franklin Covey Co. All rights reserved. Pre-Read/Work Structure: Main/supporting points Engagement points Post Work/Action Plan
  25. 3 Ways Effective Communicators Structure Unforgettable Messages PLAN Thai Nguyen, TheUtopianLife.com 3 I’s: Issue, Illustration, Invitation 3 W’s: What? So What? Now What? PSB: Problem, Solution, Benefit
  26. Made to Stick PLAN Dan and Chip Heath SUCCESS Structure Simple, Unexpected, Concrete Credible, Emotional, Stories
  27. PRACTICE © Franklin Covey Co. All rights reserved. Too Nervous? Photo by Allex Krivitskiy | Unsplash
  28. PRACTICE © Franklin Covey Co. All rights reserved. How do you deal with nerves?
  29. PRACTICE © Franklin Covey Co. All rights reserved. Practice, Practice, Practice
  30. PRACTICE © Franklin Covey Co. All rights reserved. Parts Whole Out Loud With Tech Record Audience
  31. Engagement Questions DOIT © Franklin Covey Co. All rights reserved.
  32. © Franklin Covey Co. All rights reserved.
  33. DOIT © Franklin Covey Co. All rights reserved. How do you engage your audience? How do you know your audience is engaged?
  34. DOIT How You Could Engage? Use Questions: open/insightful Video Voice/video participation Chat Paired chat © Franklin Covey Co. All rights reserved.
  35. DOIT How You Could Engage? Breakouts Whiteboard Emoticons Emcee/Producer Guest © Franklin Covey Co. All rights reserved.
  36. DOIT © Franklin Covey Co. All rights reserved. Handling Questions Pause Repeat the question Answer the question How do you handle too many questions?
  37. LISTEN © Franklin Covey Co. All rights reserved. Importance of Listening Lets the person know you’re paying attention to their thoughts, feelings and behaviors = value them How do you listen? Listen = Silence
  38. LISTEN © Franklin Covey Co. All rights reserved. Take the time Don’t scan…read it!
  39. LISTEN © Franklin Covey Co. All rights reserved. Empathic Listening Check your intention Give your attention Don’t judge Listen for causes and emotions Show that you’re listening Silence is OK Let them know you heard them Follow up
  40. LISTEN © Franklin Covey Co. All rights reserved. Seek Feedback Let them know why you want feedback Provide direction on specific feedback Listen with empathy Acknowledge the feedback Evaluate the feedback Make commitments
  41. “Communicating effectively is a learned behavior… the only way to get better is to practice.” -Graham Hitchcock
  42. © Franklin Covey Co. All rights reserved. Plan | Practice | Do It Listen Intent Audience Questions Channel Content Action Plan Parts Whole Out Loud With Tech Record Audience Engagement Questions Take the Time Don’t Scan…Read Empathic Listening Seek Feedback
  43. What one thing you will start doing? What one thing you will stop doing? What one thing you will continue doing and celebrate it? 1, 1, 1 Workshop Photo by Jim Quenzer | Unsplash
  44. Explore the why… it can make the what more actionable Photo by Jim Quenzer | Unsplash
  45. What’s Your Way Forward?
  46. The tactical aspects of leading a remote team Managing remote teams Successful remote communication Examining your roles and defining your goals as a virtual team Maintaining high trust through change Leading through change How innovation blossoms during challenging times
  47. What else would you like to learn about from future sessions?
  48. Q & A Photo by Analia Baggiano | Unsplash
  49. Thank you! Webinar Registration: franklincoveynorcal.com

Notes de l'éditeur

  1. Graham: Welcome / Icebreaker (where are you calling from and what’s your go to stay-at-home snack) / Orientation to the UI (chat, Polls) Part 3 UI Orientation. Q&A, Chat, Welcome to Managing Remote Teams.  I’m Victoria Roos Olsson with Franklin Covey and I’m excited to continue with the second session of our 7 part web series for people who find themselves leading remote workers for the first time. Before we get started, I hope you will engage with me though out this webinar. At this point we all had enough isolation. If you look across the bottom of your screen, you can use the Q and A to send questions, comments and ideas. Graham will help us monitoring this box. It might also be handy to have a piece of paper and pen next to you. I will ask you to reflect on a few things. At the very end you will have the opportunity to stay on for questions.
  2. Throughout this webinar series were going to be giving you access to a lot of GREAT franklincovey content. Last week Suzette addressed some of the tactical aspects of leading remotely. Today we are going into more specific managerial / leadership skills that every leader managing a remote team must practice. . 
  3. Working from home vs. Being non-voluntarily AT HOME Old norms vs. new norms and related implications
  4. Working remotely poll
  5. https://www.linkedin.com/pulse/working-from-home-first-time-11-tips-make-work-you-tammie/
  6. Connection means more than ever before. The separation of personal life and work life means so many different things to so many at this point. How you interact with those you manage and work with—and your family and friends too—it’s changing DAILY How we work with one another—all business…There’s more openness, more empathy and a better understanding of what people are going through. Having a space to work in, my family are safe and healthy…I don’ have children around daily. Part therapy and honesty It’s all about connection and all about helping people. Help you get form here to there…whatever your “there” is. SO much crisis, pandemic, unprecedented times,…. What now? Kids are home… we’re home…what now? Some leaders are afraid people won’t work from home.
  7. https://franklincoveysso.jhana.com/difficult-conversations/preparing-for-a-difficult-conversation/
  8. Role play with Graham… have him share a challenging situation
  9. Role play with Graham… have him share a challenging situation
  10. Role play with Graham…seek feedback form him.
  11. https://franklincoveysso.jhana.com/difficult-conversations/preparing-for-a-difficult-conversation/
  12. Thank you! Our next webinar , Free 30-day trial of Jhana, we will be in touch to set that up. Recording being sent out
  13. We've been gathering your Q and A as we talked. Let's go over a few of those now. Feel free to chat in any other questions or comments
  14. Thank you! Sign up here for more.
  15. Setup: Should we get disconnected.. Wait 2 minutes and we’ll get back on. Try 2x and if not we will reschecule. Feng shui is off…and what you’re used to isn’t there. Get personal like that with the audience. Misinformation is all around us and we’re not always able to find out what’s going on. Be Human: How are you? How can I help?
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