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Six steps guide to select
the best phone system for
your business
Presented by:
Deepak Goyal
Product Specialist | UCS, Tar...
Varun Yadav
DGM, Marketing
TaraSpan
varun.yadav@taraspan.co.in
Deepak Goyal
Product Specialist, UCS
TaraSpan
deepak.goyal@...
We are a multinational company with headquarters in Canada and India. Our
customers include some of Canada’s foremost tech...
6 steps holy grail to the perfect business phone system
AGENDA
1. Identify the business needs
2. Choose the latest infrast...
1. Identify the business needs
Identify the reason why you want to overhaul the existing system. Talk to
stakeholders in your organization to take their ...
The size of the solution will depend on the size of your business – number of
employees, locations.
Determine the size
 E...
The telephony ecosystem is always evolving. It’s wise to consider the impact of
technologies like VoIP.
Evaluate new techn...
Anytime, anywhere, any device presence is the need of the hour. With the
millennial workforce, you can’t afford to ignore ...
2. Choose the latest
Infrastructure
The obvious choice is VoIP based telephony system for scalability, flexibility, and
features.
What infrastructure – Tradit...
3. Select the right deployment
model
Cloud based solution delivers the maximum benefits in comparison with
on-premise and hybrid solutions
Which deployment mod...
4. Identify the features set
Which features are must for you?
Audio/Video
Conferencing
One Number
Calling
Hot Desking
Automatic Call
Distribution
Prese...
5.Select the perfect vendor
It’s a long term relationship, the vendor should be chosen wisely.
Which vendor can understand you?
Consider following poi...
6. Implement wisely
That’s where most of the system collapse. Deep involvement and coordination is
essential here.
Finally Implementation
 As...
1. Identify the business needs
 Starting from the scratch
 Revamping the existing system
2. Choose the latest infrastruc...
QUESTIONS?
www.linkedin.com/company/taraspan www.twitter.com/taraspan
THANK YOU
Contact us
sales@taraspan.co.in
+91 124 41...
[Webinar] - 6 steps guide to select a business phone system
[Webinar] - 6 steps guide to select a business phone system
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[Webinar] - 6 steps guide to select a business phone system

In this webinar, we have covered the important factors you should evaluate while setting-up or replacing an existing telephone system.

We have touched upon:
Why do you need a new phone system
Which infrastructure - VoIP or Traditional
Which deployment model suits you
Which features are must for you
Which vendor can understand you
Finally Implementation

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[Webinar] - 6 steps guide to select a business phone system

  1. 1. Six steps guide to select the best phone system for your business Presented by: Deepak Goyal Product Specialist | UCS, TaraSpan Varun Yadav DGM | Marketing, TaraSpan 11th March, 2015
  2. 2. Varun Yadav DGM, Marketing TaraSpan varun.yadav@taraspan.co.in Deepak Goyal Product Specialist, UCS TaraSpan deepak.goyal@taraspan.co.in
  3. 3. We are a multinational company with headquarters in Canada and India. Our customers include some of Canada’s foremost technology companies and India’s preeminent corporates. Our Solutions enable global technology companies to accelerate their business growth in India and Indian companies to enjoy the benefits of market-leading technology products from across the globe. ABOUT TARASPAN
  4. 4. 6 steps holy grail to the perfect business phone system AGENDA 1. Identify the business needs 2. Choose the latest infrastructure 3. Select the right deployment model 4. Identify the features set 5. Select the perfect vendor 6. Implement wisely
  5. 5. 1. Identify the business needs
  6. 6. Identify the reason why you want to overhaul the existing system. Talk to stakeholders in your organization to take their feedback. Assess the existing system Possible issues with the legacy system Poor voice quality Outages No call routing High maintenance cost / Expensive calling No interop with new technology Old TDM wiring infra Feedback of your front end team is critical. Understand what they expect from a phone system to deliver high level of customer service “ “
  7. 7. The size of the solution will depend on the size of your business – number of employees, locations. Determine the size  Estimate staffing projections  Project usage capacity  Map users with locations  Account for mobile workforce It’s wise to take the future growth into consideration. It will streamline your discussions with the vendors “ “
  8. 8. The telephony ecosystem is always evolving. It’s wise to consider the impact of technologies like VoIP. Evaluate new technologies  Do you make long distance calls?  Is your call volume high?  Do you need to know the presence of your team all the time?  Do you do audio/video conferencing? 75 % of businesses that do not perform an analysis of their IP network infrastructure will not achieve a successful VoIP implementation “ “Jeff Snyder, Gartner
  9. 9. Anytime, anywhere, any device presence is the need of the hour. With the millennial workforce, you can’t afford to ignore it. Prepare a case for mobility If the answer to the following questions is yes, you are up for it.  Mobile workforce?  Multiple offices?  Globally segregated teams?  High mobile call charges? Features like Hot desking, teleworker, and mobile client ensure real time collaboration. “ “
  10. 10. 2. Choose the latest Infrastructure
  11. 11. The obvious choice is VoIP based telephony system for scalability, flexibility, and features. What infrastructure – Traditional or VoIP? Traditional  Good for local calls  High capex  Less flexible  Basic calling functionality  Telephone is the last source to connect VoIP  Low TCO  System grows as you grow  Low maintenance cost  Efficient communication  More focus on key business  Ensures mobility Vs.
  12. 12. 3. Select the right deployment model
  13. 13. Cloud based solution delivers the maximum benefits in comparison with on-premise and hybrid solutions Which deployment model suits you? On-premise Solution  Control over data  High capex  High maintenance  Company policy  Expansion through planning  Security Cloud Solution  Low up-front investment  Pay for the usage  Secure  Good option to evade disasters  Round the clock support  Expansion just on call  Features in or out on call Hybrid Solution  Existing infrastructure can be used  Significant cost savings  Control is there  Less disturbance  New technology with traditional controller
  14. 14. 4. Identify the features set
  15. 15. Which features are must for you? Audio/Video Conferencing One Number Calling Hot Desking Automatic Call Distribution PresenceUnified Messaging Mobility Voice Mail in Email A thorough mapping of requirements with features should be done. This is when a lot of literature reading is required.
  16. 16. 5.Select the perfect vendor
  17. 17. It’s a long term relationship, the vendor should be chosen wisely. Which vendor can understand you? Consider following points while finalizing the vendor  Total Cost of Ownership  Set-up and Support  Devices  Usage of the existing infra Meet multiple vendors, evaluate on their solution designing and post-sales capabilities. Ask questions, seek clarifications. “ “
  18. 18. 6. Implement wisely
  19. 19. That’s where most of the system collapse. Deep involvement and coordination is essential here. Finally Implementation  Assemble a team  Design a network  Test the network  Train users  Appoint SPOC Plan wisely, work closely with the vendor, participate in meetings, ensure deadlines. Once done correctly, you save both $ and time . Talk to us ! “ “
  20. 20. 1. Identify the business needs  Starting from the scratch  Revamping the existing system 2. Choose the latest infrastructure  Traditional  VoIP 3. Select the right deployment model  On-premise  Cloud  Hybrid 4. Identify the features set  Hot desking  One number calling  Audio/Video conferencing  Unified messaging  Presence  Automatic call distribution  Vmail on Email  Mobility 5. Select the perfect vendor  Total cost of Ownership  Set-up and support  Devices  Usage of the existing infrastructure 6. Implement wisely  Assemble a team  Design a network  Test the network  Train users  Appoint SPOC To help you make sure you are wisely selecting the telephone system, we have created a quick checklist for you to use. The Ultimate Checklist for selecting the Best Phone System
  21. 21. QUESTIONS? www.linkedin.com/company/taraspan www.twitter.com/taraspan THANK YOU Contact us sales@taraspan.co.in +91 124 419 8989 www.taraspan.com

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