Presentación en Tech Summit PR 2015 por Baltzell

2. About

3. Indiana Office of Technology
Established in 2005 with Statute IC 4-13.1-2
(1) Establish the standards for the technology infrastructure of the state.
(2) Focus state information technology services to improve service levels
to citizens and lower the costs of providing information technology
services.
(3) Bring the best and most appropriate technology solutions to bear on
state technology applications.
(4) Improve and expand government services provided electronically.
(5) Provide for the technology and procedures for the state to do
business with the greatest security possible.

4. Optimization and Benefits
• Centralized core government infrastructure services
– Helpdesk
• Single support number to call for any problem
• Able to manage call volumes better with single large group of helpdesk staff
– Desktop Support
• Able to provide regional desktop support technicians as they support multiple
agencies
• Reduces travel and decreases time to problem resolution
• Allowed for scheduled desktop replacement on 4 year plan saving almost 4 million a
year for the state
– Email
• Allowed for single address list across state government
• Cost savings as licensing and servers were only needed for single system
• Allowed for coordinated disaster recovery

5. Optimization and Benefits
– Server, Web, Storage, and Application Hosting
• Allowed us to consolidate to a single data center saving us
approximately 4 million/yr in operating expenses and approximately 10
million/10-15 years in capital expenditures
– Mainframe
• As legacy systems go away allows for the state to provide a platform not
just for executive branch agencies, but also for locals and universities to
save money in shared services
– Network
• Scheduled replacement now allows for operational rate expenditures
rather than individual large capital expenditures
• Increased security through network standardization
• Allowed for agencies to work better together as they were
interconnected to more easily share services and data

6. Optimization and Benefits
– Telecommunications
• Allowed for a reduction in the number of phone lines as previously as
employees left there was no clear process to shutdown service
• Better negotiated rates for long distance, data, and texting
– Disaster Recovery Site at Indiana University
• Allows us to build a single disaster recovery site at Indiana University saving
agencies money while maximizing the use of university resources
– ERP System – Single Human Resources, Financials, and Procurement
System
• Allowed us to consolidate contracts for IT purchases saving 14 million/yr
• Allowed the Governor, legislature, and budget agency have a single pane of
glass to see state expenditures
• Simplified employee time and attendance as well as benefits tracking

7. Information Technology Spend
• Service Rates
– All services are billed back to agencies as rates
– Provides transparency in IT costs
– If agency has a higher revenue than cost, money is refunded back to
agencies
– Allows us to fairly compare our costs to the private sector
– Easy to create new shared services
– Agencies can pay rates with federal funds they receive (ie Medicaid)

8. Where did we go from there?

9. Four Core Components
MPH
Website
Case
Studies
Key
Performance
Indicators
Physical
Location

10. Website Before

11. Website After

12. Key Performance Indicators Before

13. Severe Crashes on State Controlled Roads KPI
District Road Class
Weather
Condition
Primary
Factors
Road
Condition
Construction:
YES or NO
Year
Level 1 Drill
Down
County Road Class
Weather
Condition
Primary
Factor
Road
Condition
Construction:
YES or NO
Quarter
Level 2 Drill
Down
City
Road
Class
Weather
Condition
Primary
Factor
Road
Condition
Construction:
YES or NO
Month
Level 3 Drill
Down
Road Class
Weather
Condition
Primary
Factor
Road
Condition
Construction:
YES or NO
Collision
Date
Level 4 Drill
Down
Key Performance Indicators After

14. MPH TECHNOLOGY CENTER

15. Infant Mortality
There are infant subpopulations
with distinct quantifiable,
predictable underlying drivers for
death
7.7 / 1000
Regions have distinct needs based
on population demographics,
industry, access to care, etc.
Statistically quantified
importance of risk factors–
many of which had never been
considered by health
professionals
Understand the complicated
“human factors”
Establish correlation frequency
between known and previously
unknown risk factors (STDs and
STDs to deaths)
Before After
Different subpopulations of
mothers have distinct risk
profiles and needs

16. SOLUTION PLATFORM
HANA
Data Services
Agency 1 Agency 2 Agency 3 Agency 4 Agency 5 Agency 6 Agency 7
Governo
r
& OMB
Agency
Head
Agency
Analyst
Data
Scientist
9,077,143,138
rows of data
currently
integrated

17. ▪ Query Speed (1000x faster than alternatives)
▫ Simple query in SQL: 47s vs. HANA: 0.045s
▫ Complex query in SQL: 643s vs. HANA: 0.125s
▪ Storage Compression
▫ Store huge volumes more efficiently: 90+% compression
▪ Integration & Extensibility
▫ Integrate R with SAP HANA
▫ Use SAP Lumira on data in SAP HANA
Why Realtime Matters

18. Roadmap
Current Projects
 Cabinet Agency Performance
Management Dashboards (KPIs)
 Infant Mortality
 Recidivism
 Headcount
 Financial Management
 Budget
 Fleet Management & Telematics
 Asset Management
 Heroin Hot Spots
Upcoming Projects
 Use Case: Domestic
Violence
 Use Case: Child Abuse
 Use Case: Fraud
 MPH Website 2.0
 Operational Technology