Those of us in the business analyst role are encouraged to communicate with clients, while other roles in an organization may not have the same opportunity. However, talking to clients must not be limited to business analysts. Jyothi Rangaiah believes that testers need to talk to the clients, too, because by the time the product information trickles down from a business analyst to a programmer to a tester, valuable information has been lost. Testers are often blamed for defects in the product, but this can be avoided by fostering effective communication between the tester and the client. Testers can ask for and receive clarification of how the client envisions the features. Questions such as Who are we building this for? and How do I test this feature? can help. The clarifications received are often enlightening—not just for the team building the feature but also for the client. Providing clients with a framework of questions to answer better equips the client to communicate and make feature suggestions—and improves everyone’s understanding.
1.
T12
Special
Topics
10/6/16
11:15
The
Role
of
Testers
as
Requirements
Dealers
Presented
by:
Jyothi
Rangaiah
Independent
Test
Consultant
Brought
to
you
by:
350
Corporate
Way,
Suite
400,
Orange
Park,
FL
32073
888-‐-‐-‐268-‐-‐-‐8770
·∙·∙
904-‐-‐-‐278-‐-‐-‐0524
-‐
info@techwell.com
-‐
http://www.starwest.techwell.com/
2.
Jyothi
Rangaiah
A
rebel
by
nature
against
poor
practices
and
misinformed
beliefs
in
testing,
Jyothi
Rangaiah
has
been
testing
to
learn
and
learning
to
test
software
since
2005.
A
challenge
seeker
and
a
risk
assessor,
she
currently
tests
mobile
applications
and
web
applications.
Jyothi
is
the
editor
of
Women
Testers
online
magazine
and
an
assistant
facilitator
at
WTANZ,
the
weekend
testing
chapter
of
Australia
and
New
Zealand.
Jyothi
has
written
for
testing
online
magazines
and
has
been
featured
in
Testing
Circus
and
Teatime
with
Testers.
An
agile
enthusiast
experienced
in
building
agile
teams,
Jyothi
encourages
the
growth
of
testing
skills
such
as
analytical
and
critical
thinking.
Reach
her
on
Twitter
@aarjay.
