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LyncConference2013 - Lync Mobile - Mise en Oeuvre

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Planification, déploiement, fonctionnement, administration du client Lync Mobile 2013

Animée par Natacha Miko et Stefan Plizga de Microsoft

Publié dans : Technologie, Business
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LyncConference2013 - Lync Mobile - Mise en Oeuvre

  1. 1. aka.ms/lync-conference
  2. 2. 5
  3. 3. Sign-in and Push notification Feature/Capabilit y Lync session remains signed in Lync 2013 desktop client ● ●1 iPhone iPad Androïd ●1 ●1 ● Support for push notifications ● ● Country code populates based on region settings Account information for multiple users can be cached on the same device Windows Phone ● ●1
  4. 4. Confere ncing Support in Lync Mobile Clients Feature/Capability Lync 2013 desktop client Windows Phone iPhone iPad Android Click a link in the meeting reminder to join a meeting (public switched telephone network (PSTN)) ● ●1 ●1 ●1 ●1 Click a link in the meeting reminder to join a video or VoIP meeting ● ● ● ● ● Participate in multiparty IM ● ● ● ● ● Use dial-out conferencing (server calls the mobile device) ● ●2 ●2 ●2 ●2 Use dial-in audio conferencing ●3 View meeting video ● ● ● ● ● View multiparty video (gallery view) ● Wait in meeting lobby ● ● ● ● ● Use in-meeting presenter controls ● Access detailed meeting roster for audio conferences ● ● ● ● ● Access detailed meeting roster for IM conferences ● ● ● ● ● Share desktop or program ● View shared desktop or program ● ● ● ● View shared PowerPoint ● Use meeting tools (present Microsoft PowerPoint files, use whiteboard, conduct polls, share files) ● Navigate a list of your meetings ● ● ● ● ● ●
  5. 5. Telephony Support in Lync Mobile Clients Feature/Capability Lync 2013 desktop client Windows Phone iPhone iPad Android In Lync, tap the call icon to call a contact ●1 ●2 ●2 ●2 ●2 Transfer a call ●1 ● ● ● Manage call forwarding ●3 ● ● ● ● Manage team call settings ●3 Manage delegates ●3 Initiate a call to a Response Group ●3 Support emergency services ●4 Make calls on behalf of another contact (manager/delegate scenario) ●3 Handle another contact’s calls, if configured as a delegate ●3 ●3 ●3 ●3 ●3 Use Call via Work (Lync Server 2013 places your outgoing calls so that the receiver’s caller ID displays your work number instead of your mobile number) ●3 ●3 ●3 ●3 Access voice mail ●4 ● ● ● ● Use the keypad in Lync ● ●3 ●3 ●3 ●3
  6. 6. Windows Phone Following are the Lync 2013 for Windows Phone prerequisites. • Windows Phone 8 or the latest version. • The Windows Phone device must have the latest updates available from Microsoft. For details, see Windows Phone 8 update history at http://go.microsoft.com/fwlink/p/?LinkID=281961. • The device must have 12 MB of available disk space. • The user must have a voice and data plan from a carrier.
  7. 7. IOS To support Microsoft Lync 2013 for iPhone or Microsoft Lync 2013 for iPad, the device must meet the following requirements: • iPhone 4 mobile digital device with Apple iOS 6 or the latest version. • iPad 2 or a later version mobile digital device with Apple iOS 6 or the latest version. • iPad mini mobile digital device with Apple iOS 6 or the latest version.
  8. 8. Androïd To support Lync 2013 for Android, the Android phone must meet the following requirements: • The Android phone must be running Android 4.0 or a later phoneoriented operating system. • The device must have a 1.2 GHz dual core or higher CPU. • The device camera (front/rear) resolution should be VGA or higher. • Other hardware requirements should be aligned with Android 4.0 Compatibility Definition Document
  9. 9. Client - Server Interop Lync Server 2010 with Mobility Service Lync Server 2013 (prior to CU “1” update) Lync 2013 mobile clients Error: “You can't sign in with this version of Lync. Please install Lync 2010.” Error: “You can't sign in with this version of Lync. Please install Lync 2010.” Lync Server 2013, CU “1” – Mobility Disabled Notification to upgrade to the latest version of the mobility client. Lync 2010 mobile clients Lync Server 2013, CU “1” – Mobility Enabled Error: “Can’t sign in because you are not setup to use Lync 2013. Please contact your support team.”” Error: “Can’t sign in because you are not setup to use Lync 2013. Please contact your support team.””
  10. 10. 13
  11. 11. Capacity Planning – Mobility Workflow 1 3 2 • User model • Number of Lync users • Number of mobile users • Number of FE • Mobile devices per user • Available memory per FE • CPU 4 • Required min memory = .5 + (Active users)/2000 • Additional CPU = Active users * 0.0044 • Plan for failover • Concurrent active sessions • Available memory • CPU
  12. 12. Components • Lync Server 2013 Unified Communications Web API (UCWA) • Lync Server 2013 Mobility Service (Mcx) • Lync Server 2013 Autodiscover Service • Push Notification Service
  13. 13. Supported Topologies Applying the Cumulative Updates for Lync Server 2013: February 2013 adds the UCWA web components to support mobility for Lync 2013 Mobile client features in the following topologies: • Lync Server 2013 Standard Edition • Lync Server 2013 Enterprise Edition The Edge Server can be a Lync Server 2010 Edge Server. A Lync Server 2013 deployment without the Cumulative Updates for Lync Server 2013: February 2013 will use the Mcx Mobility Service and can provide services only for Lync 2010 Mobile.
  14. 14. flow of mobile application web requests for the Mobility Service and for the Autodiscover Service
  15. 15. Prerequisites Your topology must meet the following requirements to support the Mobility Service and the Autodiscover Service: • The Front End pool internal web FQDN must be distinct from the Front End pool external web FQDN. • The internal web FQDN must only resolve to and be accessible from inside the corporate network. • The external web FQDN must only resolve to and be accessible from the Internet. • For a user who is inside the corporate network, the Mobility Service URL must be addressed to the external web FQDN. This requirement is for the Mobility Service and applies only to this URL. • For a user who is outside the corporate network, the request must go to the external web FQDN of the Front End pool or Director. If you support automatic discovery, you need to create the following DNS records for each SIP domain: • An internal DNS record to support mobile users who connect from within your organization's network. • An external, or public, DNS record to support mobile users who connect from the Internet.
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  17. 17. Apply Lync update The Lync cumulative update February 2013 is required to have the mobility 2013. Updates are available on Lync TechCenter http://technet.microsoft.com/enus/lync/dn146015 1. To enable the Mobility service, run the following cmdlet: Enable-CsTopology 2. To enable the Unified Communications Web API (UCWA), you must run the Bootstrapper.exe tool again on all Lync Server 2013 Director servers, Standard Edition servers, and Enterprise Edition front end servers on which the web components are installed and updated. The command to run the tool is as follows: %ProgramFiles%Microsoft Lync Server 2013DeploymentBootstrapper.exe
  18. 18. Record DNS Internal Lyncdiscoverinternal.<SIP Domain> IP FE Pool / Lync internal webservices External Lyncdiscover.<SIP Domain> IP Reverse Proxy
  19. 19. Certificat
  20. 20. Set mobility Policy Enable Mobility/ VoIP/ Video/ Outside voice Set-CsMobilityPolicy -Identity "site:Redmond" –EnableMobility $true EnableOutsideVoice $False
  21. 21. Configure Push notificatification for WP8 & Lync mobile 2010 (WP, iOS, Androïd) • Add a Lync Server online hosting provider New-CsHostingProvider -Identity "LyncOnline" -Enabled $True -ProxyFqdn "sipfed.online.lync.com" -VerificationLevel UseSourceVerification • Set up hosting provider federation & enable federation New-CsAllowedDomain -Identity "push.lync.com“ Set-CsAccessEdgeConfiguration -AllowFederatedUsers $True • Enable Push notification Set-CsPushNotificationConfiguration -EnableApplePushNotificationService $True EnableMicrosoftPushNotificationService $True
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  23. 23. VoIP on Mobile Alice@contoso.com Notification channels? P-Get Event Channel VoIP socket Push Notification UCWA supports different notification mechanisms across varied mobile platforms
  24. 24. Receive VoIP call PSTN/ GSM Internet Alice@contoso.com MPNS Accept call Reverse Proxy EDGE EDGE DMZ Forward Proxy Exchang e Online SIP Federation (push.lync.com) Enterprise Media Flow Media Gateway Bob@contoso.com Incoming Call Notification PNCH Services P-Get Event Channel Make call Call accepted Mediation Server Pool 1 Pool 2 Lync Web Components (UCWA, AutoD) Lync Server Pool 3 HTTP SIP Media
  25. 25. Receive VoIP call – Push Notification PSTN/ GSM Send push to device Internet Alice@contoso.com Accept Call Reverse Proxy DMZ Forward Proxy Enterprise Exchang e Online EDGE EDGE SIP Federation (push.lync.com) Media Flow Media Gateway MPNS Bob@contoso.com PNCH Services Send push to Lync Online Make call Call accepted Mediation Server Pool 1 Pool 2 Lync Web Components (UCWA, AutoD) Lync Server Pool 3 HTTP SIP Media
  26. 26. VoIP Socket vs. Push Notification VoIP Socket Push Notification Streamlined notifications (free-form) Requires Push Notifications Clearing House/ Microsoft Push Notifications (MPNs) Reliable & low latency delivery Doesn’t require Enterprises to federate with Lync Online Can be extended to support apps on Android Possible high latency for incoming VoIP, IM notifications due to multiple hops Best effort push notification delivery by MPNs Privacy concerns around IM messages for Enterprises
  27. 27. Voice call preferences Call Preferences? Wi-Fi/ Cellular Data/ PSTN Alice@contoso.com UCWA enables user to receive incoming call over their preferred network
  28. 28. Voice Call Preferences: Require WiFi Alice@contoso.com (Moves from WiFi to LTE) Internet PSTN/ GSM MPNS Alice’s setting: RequireWi-FiforVoIP Forward Proxy Reverse Proxy DMZ Media Flow Exchang e Online EDGE (SIP) EDGE (SIP) Enterprise SIP Federation (push.lync.com) Media Gateway Bob@contoso.com Make call PNCH Services Fallback to PSTN Mediation Server Pool 1 Pool 2 Lync Web Components (UCWA, AutoD) Lync Server Pool 3 HTTP SIP Media PSTN
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  30. 30. Mobility Policies and Preferences – IT Admin – CU1 mobility rollout Control • Mobility policy controls available for users at global, site and user level: Mobility Policy => EnableMobility Configure Enterprise Voice for mobile users • Mobility Policy controls available to disabling VoIP (e.g. for hosting partners): Mobility Policy => EnableVoIP • Mobility Policy controls to disable outside voice i.e. Call-via-work and Single Number Reach for users: Mobility Policy => EnableOutsideVoice Limit data usage by employees • Limit VoIP usage on Wi-Fi only networks: Mobility Policy => RequireWIFIForIPAudio • Limit Video usage on Wi-Fi only networks: Mobility Policy => RequireWIFIForIPVideo Block push notifications • PushNotificationConfiguration global policy for Microsoft Push Notifications Service: EnableMicrosoftPushNotificationService • Disabling would affect the ability to receive VoIP/ IM calls when application is in background Disable saving history on mobile device • Disable logging of IM conversation: ClientPolicy: EnableIMAutoArchiving • Disable logging of call information: ClientPolicy: EnableCallLogAutoArchiving • Enabling/ disabling these policies would affect conversation history across all clients
  31. 31. Mobility Policies and Preferences – IT Admin – CU2 Control local caching on mobile device • Mobility policy available to control saving of credentials on mobile devices: Mobility Policy => AllowSaveCredentials • Mobility policy available to control saving of conversation history on mobile devices: Mobility Policy => AllowSaveIMHistory • Mobility policy available to control saving of call logs on mobile devices: Mobility Policy => AllowSaveCallLogs Disable Exchange connectivity from mobile clients • Mobility policy to disable exchange connectivity from mobile device: Mobility Policy =>AllowExchangeConnectivity Control SQM • Mobility Policy controls whether users are allowed to participate in Customer Experience Improvement program: Mobility Policy => AllowCustomerExperienceImprovementProgram Limit data usage by employees • Limit application and data collaboration usage on Wi-Fi only networks: Mobility Policy => RequireWIFIForSharing
  32. 32. Mobility Controls and Preferences – Mobile User Limit Data Usage • Require Wi-Fi for Voice • Require Wi-Fi for Video • Require Wi-Fi for Sharing Manage Notifications • Push Notifications on/ off for VoIP and IM (Windows Phone only) Contacts • Phonebook access on/ off • Photos on/ off Control Outside Voice • Specify Mobile Number Accessibility • TTY mode on/ off
  33. 33. Trois sociétés unies dans l’univers du son Solutions Micro-casques et audioconférences portables Professionnels et Grand Public. 13 - ABOUT JABRA Dispositifs d’aide auditive Professionnels et Grand Public. 1er fabricant au monde d’équipements de mesure et de logiciels d’analyse pour l’audiométrie et les explorations fonctionnelles (PEA/VNG)
  34. 34. De l’importance du dernier maillon ?
  35. 35. 39
  36. 36. 40
  37. 37. LES TENDANCES IMPACTENT NOTRE INDUSTRIE ET NOTRE FACON DE TRAVAILLER Mobilité Travailler n’importe où Source: Candefero quick poll, 292 respondents, January 2013
  38. 38. L’adoption mène au déploiement Récompense Retour sur investissement LES SOLUTIONS JABRA ACCELERENT L’adoption des solutions de collaboration Un déploiement réussit mène à un bon ROI L’expérience aboutit à l’adoption ROI Devices Make Experiences Adoption / Productivité Risque
  39. 39. A NEW WORLD. A NEW WORKER. A NEW OPPORTUNITY. 3 - MOVING FORWARD
  40. 40. La voix… …une application MOBILITE  MAINS LIBRES  NOISE BLACKOUT  CLARTE  CEBP 
  41. 41. D’un Usage unique… ..à une mutliconnectivité MULTI- SOLUTIONS  MULTI-CHANNELS  MULTI-TACHES  USB/DECT BT… 
  42. 42. Du Casque basique … ..A une solution intelligente PERFORMANCE  TAILLE/STYLE  DETECTEUR  CONTEXTE 
  43. 43. Passer de l’accessoire… ...au necessaire FLEXIBILITÉ  FIABILITÉ  SERVICES  CONFIANCE 
  44. 44. L’outil de travail… ...devient un plaisir a porter CHARGE DE TRAVAIL  STYLE DE VIE  ÉQUILIBRE  PROFITER 
  45. 45. NOUVEAUTÉS PRODUITS POUR MICROSFOT LYNC 25 - MOVING FORWARD
  46. 46. Jabra and microsoft GET THE FULL BENEFIT OF VOICE COLLABORATION VIA MICROSOFT® LYNC™ • Jabra is a Microsoft Gold Certified Partner. • Jabra devices that are “Optimized for Microsoft Lync” are tested by Microsoft to offer a rich and integrated experience for Microsoft® Office Communicator 2007 and Microsoft® Lync™ 2010/2013 • Jabra’s Optimized devices deliver plug and play registration with the Lync server, automatic device detection, remote call control from the device, and superior wideband audio quality. • Jabra enables users to derive the full business productivity, efficiency and cost benefits they expect from Microsoft® Lync™ through enhanced voice collaboration based on simplicity.
  47. 47. Jabra & Microsoft: Partenariat dans la durée UC device strategic alliance agreement signed September 2006 2008 OEM Hardware Solution PARTNER OF THE YEAR FINALIST First headset devices qualified for Office Communicator 2007 (GN2000 & GN9300 ) 2012 most complete product portfolio in depth and breadth with over 25 optimized solutions (Corded and Wireless) Start of large scale HS deployments in 2009 with MS Office Communicator R2 Jabra has delivered the world’s largest UC installation in one single company – close to 100,000 headsets installed worldwide in 2010 (and cont.). 51
  48. 48. Bénéfices des équipements certifiés ? • Audio wideband for professional communications • Integrated in line controls, easy and intuitive devices • Plug & Play solutions, no drivers needed • Lync optimization • One headset for all your devices
  49. 49. Jabra Motion conçue en fonction de vos besoins
  50. 50. Jabra SPEAKTM 510 POUR DES CONFERENCES EN TOUT LIEU
  51. 51. DIAL 550 USB phone and speaker phone Key Benefits Handset to ease the transition from desk phone to UC ‒ ‒ ‒ ‒ ‒ ‒ ‒ Simple, intuitive user interface Great portability Small dialpad and slim design Best value/low cost for large scale deployments Professional entry-level handset Always on – even when the PC is in lock mode On-touch call control Key Features ‒ ‒ ‒ ‒ ‒ ‒ ‒ Plug-and-play USB connectivity LCD display showing call details Dedicated answer/end and mute buttons Wideband audio quality Hearing protection with PeakStop™ technology Speaker at the back for hands free use USB powered User Types OFFICE WORKER STANDARD (<4h) HOME WORKER INTENSIVE (>4h) HOME WORKER MOBILE WORKER CALL CENTER
  52. 52. Jabra XPRESS, le contrôle d’un seul clic
  53. 53. Une gamme complète pour le ”mobile worker” MOBILE CENTRIC CONNECTIVITY DESK CENTRIC OFFICE CENTRIC JABRA SUPREME UC 27 - MOVING FORWARD JABRA MOTION UC JABRA SPEAK 510 JABRA BIZ 2400 USB
  54. 54. World-class companies use jabra WE WORK WITH 99% OF GLOBAL FORTUNE 100 COMPANIES EXCEPT ONE ...WE ARE WORKING ON IT.

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