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Nice en Contact Center Telefónica

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Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014

Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR

Publié dans : Technologie
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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Nice en Contact Center Telefónica

  1. 1. NICE Customer Interaction Management Portfolio Impacting Every Customer Interaction
  2. 2. 2 Workforce Optimization  Staffing & Scheduling  Performance Management  Best Practices  Skills Management  Incentives Management Customer Intelligence  Cross-Channel Journey  Predictive Care  Social Feed & Influence  Previous Activities  Voice Biometrics & Fraud Prevention Real-time Analytics Real-time Decisioning Real-time Guidance & Automation Voice of the Customer  Surveys, Analytics, Social Post-Interaction Analysis  Big Data Analytics  Root-cause Investigation  Employee Voice Corrective Actions  Coaching  Rewards  Guidance Scripts  Cross-enterprise Workflows SHAPE the Interaction Continuously IMPROVE PREPARE for the Interaction

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