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easypaisa - money.transfer

    Anybody - Anytime – Anywhere

               Omar Moeen Malik
            Manager Financial Services
                 20th Nov 2009
Agenda

  About easypaisa
  money.transfer product
  Customer benefits
  Target Market
  Product Pricing
  Product Details
About easypaisa

    Pakistan’s First Branchless Banking solution

    Providing the un-banked population with
     accessible financial services

    The innovative product umbrella of easypaisa
     will provide complete convenience and
     empowerment to the people of Pakistan
Introducing money.transfer!
    Any person can send and receive money
     to/from their family, friends, etc from any
     easypaisa Merchant in the most efficient,
     secure and convenient way

    Not limited to Telenor subscribers or other
     mobile operator subscribers. Even people
     with no mobile phones can use this service!!

    No registration is required to use this product
Customer Benefits

    Convenience
        More than 4000 outlets
        Late working hours/Holidays
    Security
        GSM standards security
        Instant SMS confirmation messages
  Instant Transaction
  Not restricted to Telenor subscribers
  24/7 Customer Support
Target Market
    Any and All Domestic Remittances Users
        Any Pakistani (e.g. Migrant Workers, Household Staff,
         Drivers, Guards, etc) sending Monthly Salaries home to their
         families from Urban Cities to Rural Villages

        Parents sending funds to their children at educational
         institutions in other cities for tuition fee, monthly pocket
         money etc

        Frequent Travelers who don’t want to carry cash using this
         service as Travelers Cheques by sending money to
         themselves from one city and collecting the money in
         another city
Product Pricing
    6 simple slabs for the customers with prices stated upfront
    No hidden charges

    Transactional Limits (SBP regulations):
      •     At most 3 transactions per month
      •     Rs. 10,000 per month sending and receiving

                           money.transfer Pricing Table
          Slab Start    Slab End      Fee (Rs.)    FED (16%)       Total
              0           1000           50              8          58
            1001          2500           100             16        116
            2501          4000           150             24        174
            4001          6000           200             32        232
            6001          8000           250             40        290
            8001          10000          300             48        348
Pricing Details

    How will the fee be deducted for a Money
     Transfer?
        Fee for the transaction (including taxes) will be charged on
         top of the Money Transfer amount
        Fee will only be charged to the Sender and not the Receiver

        Example:
             A person who wants to transfer Rs. 1000 to another person would end up
              paying Rs. 1000 + 58 to the Merchant (where Rs. 50 = Money Transfer fee
              & Rs. 8 = taxes).
             Receiver does not need to pay anything and will be able to pick up Rs.
              1000 from any easypaisa Merchant.
What’s required for money.transfer?

    The Sender needs to bring:
        original, valid Nadra CNIC and a photocopy
        Receiver's CNIC number

    Sender to enter a 5-digit secret transaction pass-code
     during sending

    The Receiver needs to bring:
        original, valid Nadra CNIC and a photocopy
        Transaction ID (system generated)
        5 digit secret transaction pass-code (entered by Sender)

    Sender and Receiver’s Phone Numbers are optional
Sending Process Complete




    Sender has to collect a filled out, stamped Receipt
     from the Merchant for his records - Mandatory
Confirmation Messages on Sending & Receiving

      Sender receives             Merchant receives           Receiver receives
      a SMS from 3737              a SMS from 3737            a SMS from 3737




    Trx ID 90772. You have         Trx ID 90772. Please        Trx ID 90772. CNIC
    sent Rs. 2000 to CNIC       collect Rs. 2116 from the   6110165267929 has sent
   4220365267929.The fee         customer. Rs. 2000 have     you Rs. 2000. You can
  for this transaction is Rs.       been sent to CNIC        withdraw/collect this
  116. Please pay Rs. 2116      4220365267929 and your      cash from any easypaisa
       to the merchant           new MWallet balance is     merchant by giving your
                                         Rs. 17926              CNIC, Trx ID and
                                                             transaction Passcode
easypaisa Locations
    Where can customers send/receive Money from?
        All   Telenor Sales & Service Centers (24)
        All   Tameer Bank Branches (30)
        All   Telenor Franchises (232)
        All   easypaisa Retailers (4117)

                                      easypaisa Info Services*
                                      (for Telenor subscribers only)


                                      Send a SMS with text “ep” to 3737

                                      - Find Nearest Merchant
                                      - Find Merchants by City
         www.easypaisa.com.pk
Customer / Dealer Support

    24 / 7 Help Line for Customers and Merchants

    Help Line for Telenor Customers (345)
    Help Line for non-Telenor Customers (111-345-100)

    Help Line for Merchants (345-545)
Q&A

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Money Transfer Product Presentation

  • 1. easypaisa - money.transfer Anybody - Anytime – Anywhere Omar Moeen Malik Manager Financial Services 20th Nov 2009
  • 2. Agenda  About easypaisa  money.transfer product  Customer benefits  Target Market  Product Pricing  Product Details
  • 3. About easypaisa  Pakistan’s First Branchless Banking solution  Providing the un-banked population with accessible financial services  The innovative product umbrella of easypaisa will provide complete convenience and empowerment to the people of Pakistan
  • 4. Introducing money.transfer!  Any person can send and receive money to/from their family, friends, etc from any easypaisa Merchant in the most efficient, secure and convenient way  Not limited to Telenor subscribers or other mobile operator subscribers. Even people with no mobile phones can use this service!!  No registration is required to use this product
  • 5. Customer Benefits  Convenience  More than 4000 outlets  Late working hours/Holidays  Security  GSM standards security  Instant SMS confirmation messages  Instant Transaction  Not restricted to Telenor subscribers  24/7 Customer Support
  • 6. Target Market  Any and All Domestic Remittances Users  Any Pakistani (e.g. Migrant Workers, Household Staff, Drivers, Guards, etc) sending Monthly Salaries home to their families from Urban Cities to Rural Villages  Parents sending funds to their children at educational institutions in other cities for tuition fee, monthly pocket money etc  Frequent Travelers who don’t want to carry cash using this service as Travelers Cheques by sending money to themselves from one city and collecting the money in another city
  • 7. Product Pricing  6 simple slabs for the customers with prices stated upfront  No hidden charges  Transactional Limits (SBP regulations): • At most 3 transactions per month • Rs. 10,000 per month sending and receiving money.transfer Pricing Table Slab Start Slab End Fee (Rs.) FED (16%) Total 0 1000 50 8 58 1001 2500 100 16 116 2501 4000 150 24 174 4001 6000 200 32 232 6001 8000 250 40 290 8001 10000 300 48 348
  • 8. Pricing Details  How will the fee be deducted for a Money Transfer?  Fee for the transaction (including taxes) will be charged on top of the Money Transfer amount  Fee will only be charged to the Sender and not the Receiver  Example:  A person who wants to transfer Rs. 1000 to another person would end up paying Rs. 1000 + 58 to the Merchant (where Rs. 50 = Money Transfer fee & Rs. 8 = taxes).  Receiver does not need to pay anything and will be able to pick up Rs. 1000 from any easypaisa Merchant.
  • 9. What’s required for money.transfer?  The Sender needs to bring:  original, valid Nadra CNIC and a photocopy  Receiver's CNIC number  Sender to enter a 5-digit secret transaction pass-code during sending  The Receiver needs to bring:  original, valid Nadra CNIC and a photocopy  Transaction ID (system generated)  5 digit secret transaction pass-code (entered by Sender)  Sender and Receiver’s Phone Numbers are optional
  • 10. Sending Process Complete  Sender has to collect a filled out, stamped Receipt from the Merchant for his records - Mandatory
  • 11. Confirmation Messages on Sending & Receiving Sender receives Merchant receives Receiver receives a SMS from 3737 a SMS from 3737 a SMS from 3737 Trx ID 90772. You have Trx ID 90772. Please Trx ID 90772. CNIC sent Rs. 2000 to CNIC collect Rs. 2116 from the 6110165267929 has sent 4220365267929.The fee customer. Rs. 2000 have you Rs. 2000. You can for this transaction is Rs. been sent to CNIC withdraw/collect this 116. Please pay Rs. 2116 4220365267929 and your cash from any easypaisa to the merchant new MWallet balance is merchant by giving your Rs. 17926 CNIC, Trx ID and transaction Passcode
  • 12. easypaisa Locations  Where can customers send/receive Money from?  All Telenor Sales & Service Centers (24)  All Tameer Bank Branches (30)  All Telenor Franchises (232)  All easypaisa Retailers (4117) easypaisa Info Services* (for Telenor subscribers only) Send a SMS with text “ep” to 3737 - Find Nearest Merchant - Find Merchants by City www.easypaisa.com.pk
  • 13. Customer / Dealer Support  24 / 7 Help Line for Customers and Merchants  Help Line for Telenor Customers (345)  Help Line for non-Telenor Customers (111-345-100)  Help Line for Merchants (345-545)
  • 14. Q&A