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Teresa Jones-Logan Resume 2015

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Teresa Jones-Logan Resume 2015

  1. 1. Teresa L Jones-Logan 7319 Calle Cristobal # 144 San Diego, Ca 92126 (858) 405-8074 Email: Missjones9@gmail.com Objective: I am seeking a full-time position offering longterm growth and development within an established company. I am offering my professional demeanor, outstanding team player spirit as well as being very hardworking and determined. Profile: I am a very personable business professional able to work with all levels of employees. I have demonstrated a history of leading a team to excellence. I am very flexible and versatile with the ability to work under pressure, commit to deadlines driven environments. I possess excellent team building skills. I am Poised and competent with demonstrated ability to easily transcend cultural differences. Skills Summary: • Service Request Entry • Customer Service • Scheduling • Report Preparation • Prevailing Wage Entry • Oracle Knowledge • Weekly Time Entry • SAP Knowledge • Purchase Orders • Monthly Billing • Contract Entry • Creation of Purchase Orders • Written Correspondence • General Office Skills Professional experience in communication, dispatching, scheduling and customer service: • Provided customer support for theBellSouth AT&T account • Provided resolutions to customers via phoneregarding service equipment • Maintain database of all service request reported by the call center • Dispatched over 25 Service technicians to Customer sites • Coordinated all daily activity for technicians • Maintain customer data base • Receive incoming emergency calls and dispatch them accordingly • Provide support to various departments when needed • Provided impeccable customer service • Responsible for maintaining customer repore and conducting site surveys Administrative Duties: • Prepare weekly spreadsheets and reports • Entering of all Contracts
  2. 2. • Prepare all Prevailing wage for time entry • Generate PO’s as needed • Assist with monthly billing of all service work • Assist with scheduling of Def repairs • Assist Project Managers with scheduling • Assist sales with scheduling work • Assist Construction manager with scheduling • Serve as National Account Coordinator • Schedule all National Account Service Request Organization: • Maintain schedule of all technician • Assist with receptionist duties • Plan meeting for technicians monthly • Plan, Organize and facilitate quarterly AHJ (lunch and learns) • Maintain the day to day operations for the service department Employment History: SimplexGrinnell San Diego, Ca Service Administrator April 2009 to October 2014 Siemens Building Technologies Jacksonville, Fl Service Coordinator December 2004 to March 2008 Bellsouth AT&T Jacksonville, Fl Service Dispatcher Jan 1997- November 2004 Education Andrew Jackson Sr. High School Diploma May 9th 1992 References are available upon request.

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