Consumer protective act

1. Chapter 2 : Consumer Protection
Act 1986,
1993,2002

2. Consumer
Anyone who buys any goods for a
consideration
Anyone who uses any goods purchased by
others but with the consent or approval of
the purchaser
Who hires or avails of any service for a
consideration

3. Introduction about Consumerism
i) How Consumers can be
protected?
ii) Consumers are protected against
what?

4. Rights of a Consumer
1. Right to Safety
The right to be protected against
marketing of goods which are hazardous
to life and property.
2. Right to information The right
to be informed about the quality,
quantity, potency, purity, standards
and price of goods to protect the
consumer against unfair trade
practices;
3. Right to choose The right to be
assured, wherever possible, access to
variety of goods at competitive prices,
4. Right to Represent
The right to be heard and to be assured
that consumer’s interest will receive
due consideration at appropriate forums

5. Rights of a Consumer
 5. Right to Redressal The right to seek redressal
against unfair trade practice or unsulptuous
exploitation of consumers, and
6. Right to Education : The right to consumer
education. Virtually, this is the Consumer’s Charter
which has been provided under S.6 of the Act. The
following rights have been added by the Amendment
Act, 1993 and 2002 respectively.
7. Protection from Unfair Trade Practices
The right to be protected from unfair trade practices
as defined under section 36A of M.R.T.P.Act, 1969, and
8. Protection against Spurious Goods: Protection from
spurious goods or offering such goods for sale or
adopting deceptive practice in the provision of
services.

6. Grievance Redressal
1. The Central Consumer Protection
Council (More than 1 Crore)
2. The State Consumer Protection
Council (More than 20 Lakh but less
than 1 Crore)
3. The District Consumer Protection
Council.(Less than 20 Lakhs)

7. Complaint
Allegation in writing that unfair or
restrictive trade practice,
Goods bought suffer from defects,
Service hired suffer from deficiency,
Excessive Pricing,
Hazardous or unsafe goods

8. Defect
Any default, imperfection or shortcomings
in quality, quantity, potency, purity or
standard
Service: Provision of facilities in connection
with banking, financing, insurance,
transport, processing, supply of electricity,
hotels, entertainment.

9. Unfair Trade Practices
(a) Making false or misleading representations
that goods/services are of a particular
standard/quality/quantity/grade,
(b) Representing that goods/services have
characteristics/ uses/accessories/sponsorships etc
which they do not have or giving any guarantee
as to performance/efficacy that is not based on
adequate or proper test’;
(c) Misleading the public concerning the price at
which products or like products/services are sold;

10. (d) Advertising the supply of goods/services at
bargain prices, when in fact the same are not
intended to be offered for sale at such bargain
prices;
(e) Offering of gifts, prize with the intention of
not providing them as offered or if the price of
the gift/prize is included fully or partly in the
item sold;.
(f) Non compliance of product safety standard;
(g) Hoarding or destruction of goods.

11. ESSENTIAL INFORMATION IN THE
APPLICATION
Name and full address of complainant
Name and full address of opposite party
Description of goods and services
Quality and quantity
Price
Date & proof of purchase
Nature of deception
Type of redressal prayed for

12. BENEFITS & RELIEFS
Benefit
Disposal within 90 days
No adjournment shall ordinarily be granted - Speedy trial
Relief
Removal of defects in goods or deficiency in services.
Replacement of defective goods.
Refund against defective goods or deficient services.
Compensation.
Prohibition on sale of hazardous goods.