Your business and the internet of things

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E-book discussing the new IoT, which is a network. Like the internet, the IoT connects people. This e-book expolores the booming growth of IoT, what it means for companies now, and how your business can leverage it to drive business goals.

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Your business and the internet of things

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IT Strategic Sourcing Can Relieve the Squeeze on Healthcare

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This article takes a look at the 5 disruptive trends that are effectively changing the role of the CIO and the IT function— a shift in responsibility for IT to business units; the convergence of IT and business process outsourcing; the onset of big data, analytics, social and mobility; the commoditization of IT; and the consumerization of IT. The 5 drivers of transformation are: responsibility for IT is moving the business, convergence of ITO and BPO, mobility and analytics, commodiziation of IT, and consumerization of IT.

Rethink IT strategy

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Automation and autonomics are here and organizations that don’t take advantage of the new technology will fall behind. The immense benefits to efficiency, labor costs, and customer satisfaction cannot be ignored. WGroup has decades of collective experience in supporting the implementation and optimization of automation and autonomics. Our team can help your company solve the automation puzzle and gain the perspective it needs to effectively deploy new automation systems or increase the effectiveness of existing ones.

Understanding Automation and Autonomics

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Disruptive technologies such as cloud computing and the “as-a-service” model for software, infrastructure and platforms have led to fundamental changes in how IT services are organized, managed and delivered—whether they are outsourced, insourced or a combination. The reality that IT services can be delivered to anywhere on the globe via the “Cloud” has accelerated the commoditization of IT. Ubiquitous access to IT services has lessened business units’ dependency on internal IT and shifted the IT organization’s prime role from process excellence to technology and service innovation. This article discusses through WGroup's perspective how outsourcing can create value through changing the way business is done.

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IT Integration Done Right It may or may not surprise you, but about 70% – 90% of M&As fail, for one reason or another. The integration of two companies into one functional unit inevitably involves great change. Culture, business strategies, and many other variables need to be adapted to fit new environments, people, and goals. Are you prepared to take on the pressure and complexity of an IT M&A? Our new M&A Playbook for IT is your roadmap to navigating the biggest IT integration challenges and driving business goals. In this strategy brief, find out: -The three common M&A pitfalls that CIOs must avoid -How to improve synergy, lower costs, and shorten time to market -How to determine the right level of IT integration for your company

The M&A Playbook for IT

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Regulatory Changes Impacting Sourcing and Automation – What could it mean for your business? There is currently a tremendous amount of uncertainty among sourcing professionals as the outsourcing world as we know it is being challenged. Possible regulatory changes have the potential to significantly impact how organizations operate, and may completely change the future state of outsourcing. We explore important questions like: - What if there is a tariff placed on outsourced or offshore resources? - What could changes in H-1B visas mean for a global technology workforce? - How could Bill Gates’ “Robot Tax” on automation impact process improvement initiatives? - And more… This is a review of the potential paths of sourcing regulation, detailing the top potential risks, and outlining strategies that could be employed to respond.

Strategies to Address Regulation in Sourcing

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Anthem’s New AMS Approach Proves You Don’t Need to Pick One or the Other: Learn how a new approach to AMS sourcing can enable the modernization of core IT systems and maintenance of applications in parallel. See Anthem’s playbook and methodology for this innovative sourcing delivery model. Learn how to stratify which suppliers can truly help you transform core systems, and which ones that may only be able to handle tasks. See the evaluation criteria that Anthem leveraged in assessing its suppliers for transformational work. Understand the potential for running modernization and maintenance in an integrated effort, as opposed to separate initiatives.

IAOP OWS 17 Leveraging Outsourcing to Modernize While Maintaining Applications

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The data ecosystem

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Why sourcing speed is critical

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Is your project a losing battle? We've alI seen IT projects that failed, whether in our own organizations or observed elsewhere (hopefully the latter) One common attribute of failing projects is the Gambler's Paradox, where the gambler - the project manager - continues to gamble in the hope of recouping losses, resulting in even greater losses. We believe that milestone based project management LS superior to traditional project management.

Agile based project management

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A prescription for saving money case study

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Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.

Multi-supplier governance

WGroup

Most sourcing organizations focus on direct procurement, potentially overlooking indirect procurement and missing key opportunities to reduce spend. As indirect purchases increasingly become a larger percentage of overall spend, for many organizations, indirect procurement can be a diamond in the rough. This article makes the arguement that the value of indirect procurement should not be overlooked.

Indirect procurement

WGroup

With the role of key vendors growing in importance and with more vendors being introduced into the workplace, effective vendor management has become a critical capability of any enterprise. This document describes how the design (or redesign) of the VMO needs to be approached with a focus on enlisting top skills, implementing effective processes and tools and establishing an organization whose role is clearly defined in the enterprise.

Best-in-class vendor management office

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Corporate assets have been shifting from physical assets to virtual assets over the past 20 years. This trend has been accompanied by a corresponding increase in the vulnerability of intangible assets, leading to a greater general awareness of corporate cyber security risks. The alteration or destruction of a company’s data can result in harm to reputation, loss of public confidence, disruption to infrastructure, and legal sanctions. The security risk can adversely impact a company’s stock price and competitive position in the marketplace. In this document, WGroup cites 5 principles that will help improve a business's cyber security. The 5 principles are risk identification, risk management, legal implications, technical expertise, and expectations.

Five principles for improving your cyber security

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Outsourcing has evolved rapidly, especially during the last year. These changes are primarily due to technological advances, although the increasing globalization of business is also a factor. The attributes of the best IT outsourcing leaders also are shifting in response to this evolution. These attributes may generally be classified into personal characteristics and strategy. This document gives WGroup's perspective on 15 attributes shared by top IT leaders. The top 5 attributes are organization, cloud computing, standardization, renegotiation, and supplier risk.

15 attributes of leaders in IT outsourcing

WGroup

WGroup perspective paper on how to develop a successful outsourcing contratct--A few key aspects of an outsourcing contract typically drive its projected savings and return on investment (ROI). You must carefully consider all of these areas to avoid mixed financial results on your outsourcing project. Strategizing the following five areas can help you develop a successful outsourcing contract. The 5 key ways are contract components, unit pricing, resource volume, dead bands, and renegotiation bands.

Five ways to develop a successful outsourcing contract

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As sourcing is a highly specialized and complex process, many IT and business executives consider hiring a specialized sourcing advisory to support the development of a sourcing strategy, the execution of an insourcing initiative, or the management of an outsourcing transaction. The role that a sourcing advisor plays in the strategy development and orchestration over the sourcing process is vital to achieving the desired business outcomes. Conducting a thorough analysis of sourcing advisory firms is key to finding the best fit firm for your project. This strategy brief discusses how to find the best sourcing advisor that fits your needs.

How to select the right sourcing advisor

WGroup

Today’s most forward-thinking IT leaders view outsourcing not as a cost reduction tactic but rather as a strategic vehicle and catalyst for transforming the organization into a digital business. They have learned that taking an approach that drives alignment with business requirements, transforms the state of IT, and changes the “work” that is being done not only produces better service levels but also delivers exponentially greater cost savings. In this new white paper, "IT Outsourcing Is Not About Cost Savings", The Outsourcing Institute and WGroup have teamed up to provide guidance to help you rethink IT outsourcing and how you can deliver increased shareholder value.

IT outsourcing is not about cost savings

WGroup

A major North American travel and transportation company was approaching the expiration of contracts covering IT services outsourced to a tier 1 Service Provider with which it had maintained a long-term contractual relationship over a period of 10+ years. Faced with evaluating a stagnating long term relationship with an outsourcing provider, the client turned to WGroup to ensure they were receiving the most value at up to date market competitive prices. WGroup helped rejuvenate the contractual relationship with the client and their provider.

Innovative sourcing transformation provides ongoing value through strategic p...

WGroup

In this case study, WGroup collaborated with business and IT stakeholders to build and compare business scenarios to evaluate in-house and third-party Pharmacy applications to support the client’s strategic, operational, and technical objectives, which resulted in estimated savings of $80M over 5 years. WGroup helped the client work through a complex analysis and evaluation process in just a few months. The client’s commercial pharmacy package will return value in a much shorter time than could be achieved by continuing with their internal solution development.

Pharmacy systems analysis

WGroup

A global investment firm’s private equity group was unsure of whether a target Healthcare company was a valuable addition to their growing portfolio. They enlisted WGroup to assess the competitive position of the company overall as well as the functionality of a key software platform owned by the company. WGroup assessed the client’s software from all angles (security, scalability, competitiveness and cost implications) and found that several areas for improvement existed. WGroup created a roadmap for the initiatives that mapped out how the client could achieve these goals.

IT due diligence for private equity firm

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A diversified global manufacturing company was experiencing increasing IT spend and needed assistance to understand if their spend was in line with their S&P 500 peers. The company was in the process of hiring a new CIO, and the current COO wanted to understand, historically, where IT was spending the bulk of their budget, and if this was within best practice. The company was also interested in WGroup’s evaluation of the existing outsourced infrastructure contract. In this case study, WGroup worked with the COO and incoming CIO to identify, categorize and optimize IT spend across the enterprise resulting in greater value of reduced IT spend.

IT spend & cost modeling

WGroup

WGroup is brought in by a Fortune 100 corporation to restart a stalled RFP effort and guide its IT sourcing strategy. With a contract deadline looming, the client brought in WGroup to restart a stalled RFP effort and guide its IT sourcing strategy beyond incremental improvements toward service providers capable of delivering transformative advances in automation, efficiency, and effectiveness. Having these differentiated and variously priced options saved the client money and alleviated service concerns by appropriately targeting workloads to the delivery model that best fit the needs.

IT outsourcing transformation

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The presentation explores the development and application of artificial intelligence (AI) from its inception to its current status in the modern world. The term "artificial intelligence" was first coined by John McCarthy in 1956 to describe efforts to develop computer programs capable of performing tasks that typically require human intelligence. This concept was first introduced at a conference held at Dartmouth College, where programs demonstrated capabilities such as playing chess, proving theorems, and interpreting texts. In the early stages, Alan Turing contributed to the field by defining intelligence as the ability of a being to respond to certain questions intelligently, proposing what is now known as the Turing Test to evaluate the presence of intelligent behavior in machines. As the decades progressed, AI evolved significantly. The 1980s focused on machine learning, teaching computers to learn from data, leading to the development of models that could improve their performance based on their experiences. The 1990s and 2000s saw further advances in algorithms and computational power, which allowed for more sophisticated data analysis techniques, including data mining. By the 2010s, the proliferation of big data and the refinement of deep learning techniques enabled AI to become mainstream. Notable milestones included the success of Google's AlphaGo and advancements in autonomous vehicles by companies like Tesla and Waymo. A major theme of the presentation is the application of generative AI, which has been used for tasks such as natural language text generation, translation, and question answering. Generative AI uses large datasets to train models that can then produce new, coherent pieces of text or other media. The presentation also discusses the ethical implications and the need for regulation in AI, highlighting issues such as privacy, bias, and the potential for misuse. These concerns have prompted calls for comprehensive regulations to ensure the safe and equitable use of AI technologies. Artificial intelligence has also played a significant role in healthcare, particularly highlighted during the COVID-19 pandemic, where it was used in drug discovery, vaccine development, and analyzing the spread of the virus. The capabilities of AI in healthcare are vast, ranging from medical diagnostics to personalized medicine, demonstrating the technology's potential to revolutionize fields beyond just technical or consumer applications. In conclusion, AI continues to be a rapidly evolving field with significant implications for various aspects of society. The development from theoretical concepts to real-world applications illustrates both the potential benefits and the challenges that come with integrating advanced technologies into everyday life. The ongoing discussion about AI ethics and regulation underscores the importance of managing these technologies responsibly to maximize their their benefits while minimizing potential harms.

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Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability. In this session, participants gained insights about the following: Most common types of AI categories and use cases; Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives; Taxonomy and ontology design considerations and best practices; Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and Tools, roles, and skills to design and implement AI-powered search solutions.

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